Ehrlich Pest Control

On the 24th of January, I paid and signed for a 365 dollar inspection of my house. He set down glue traps and claimed to come the following week for a checkup. The next week, no show and no call. I got a call a couple days later about an appointment and I called and asked to cancel everything I was signed up for. Today I check my bank statements and I have been charged fifty dollars for the past four months without my knowledge or any services performed. I call to cancel AGAIN and get a refund and they are telling me that there is nothing they can do to give me back the 200 dollars they’ve stolen from me. This place is a scam and unprofessional. They will rob you blind and try to justify it. I have not received a call, text or email with any receipts regarding these transactions and I wasn’t even aware that I was on a plan.

Just fine.

Gregory has accomplished, in 1 week what I was unable to get from Orkin in 9 months! He was professional, courteous, thorough and effective! I could not be more pleased.

Very well. They showed up on time, were very courteous, answered my questions and offered helpful advice to keep the problem in check during the treatment process and prevent further problems.

They are wonderful. I know people who have them. They love them too.

They come every 4 months. They will come in the springtime too if you need them. I have a contract with them, it comes out to about $40 a month that I have to pay. They come out as soon as I call them. I can call them if I have a problem. I've been using them for many years. I did not live here at the time but they serviced here. It was probably sometime in the mid 70's. I used to have the same technician. He was such a wonderful guy. He left to start his own business. That just happened in the last year. Then they were giving me whoever was available. We have someone new. I think I have met twice. He was nice and polite. If I find someone I really like I hold onto them. I tell them how wonderful they are, and I know people who have them.

They come every 4 months. I have a contract with them, it comes out to about $40 a month. They come out as soon as I call them. I can call them if I have a problem. I've been using them for many years. I've had them sometime in the mid 70's. They're like family. We have someone new, but he was nice and polite. If I find someone I really like I hold onto them. I tell them how wonderful they are, and I know people who have them. My next door neighbor has them too. They love them too.

Great for many years and then staff changed frequently, would constantly change long standing appointments, arrive hours late and finally not at all. Like many companies the bean counters take over and customer service disappears. After constant unilateral schedule changes, gave them one more chance to arrive as agreed. Never showed up. Techs are good and knowledgeable, but company way to hard to deal with. Would stay away from service contract as they take these customers for granted.

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Fine. One treatment and in a couple days no more crickets or their remnants.

Their really good otherwise we wouldn't have kept them that's for sure.

You can always get in touch with them, if there is a problem and their always on time, you could  rely on them for anything cause we've also keep a contract with them that they'll come anytime if  you do see something that you don't like, like the carpenter ants sometimes they stay outside they come right away and take care of it.

They're short staffed so you get a different guy every time. So, when they come we have to go over everything with them every time, if we're not here they're supposed to leave a message and then come back, but they say they did it. How are we supposed to know if they really did it. There's not a lot of companies that do what we need done and we've used them for years so we've hung with them.

Excellent! Very happy with the service tech. He arrived on time and explained the entire process to me so I knew what to expect.

I am writing this review after spending $600 with this company and am still watching ants crawl across my floor. Let's go back to the beginning.
I first approached this company when looking for a solution to getting rid of ants. My wife and I had tried everything to get rid of them and couldn't hold them back for long. I spoke to Ehrlich and they said that they would get rid of them and keep them away for an initial investment of around $300 and an additional $45ish per month. I figured, if that is what it took - then it was worth it.
I should have known after the first visit that this was going to be a disaster. The service technician was late getting to our house. Hours late. He spent maybe 5 minutes diagnosing the problem. He put out ant traps and sprayed a little around the house. This was not a $300 solution. This was a $25 dollar solution I could have handled with a trip to Home Depot. I know, because I have done all this before.
However, we decided to give them a chance with their promise to come back out if the problem didn't get better. So a about a month later, we called them when the ants kept coming. They said that they would get together with their "ant guy" and come up with a more comprehensive solution. After not hearing back for over a week, we called back and asked what they were going to do. Again, a service tech came out - had to cancel the first trip - and was late on the second trip by hours. The best part is that we got more ant traps out of the deal.
Now, communication from their end pretty much ended. This is, except for the automated phone calls letting us know a day in advance that we "set up" an appointment for the next day - which we never knew about. Those appointments also ended up getting cancelled and rescheduled - so what was the point?
The final straw was when we were supposed to have our second quarterly check-in and the tech called me on my cell phone and since I didn't pick up, assumed I wasn't home and cancelled the appointment. I called right back, got a voicemail and haven't heard anything since.
It has taken me 3 hours of calls to get someone on the phone to try and cancel my service, and I received a bill yesterday which shows that I don't think anyone actually ever cancelled my service.
This is the biggest scam of a company. For the money, I still have ants, I have had terrible to nonexistent service. I haven't even been able to cancel my service. I have never spent so much money to be so completely ripped off. Buyer beware.

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unknown

They are pretty good.

unknown

Very good everything done very professionally.

unknown

Truthfully, I have been using them for about 10 years, but I only allow one service person to come to my property, I receive excellent service from this service person. 
Lately, their prices have been increasing for the same service which is minimal.  The main reason that I continue to use them is because I work in NJ and they are the only provider that will come at 7am on a weekday morning.
They also provided services when I had squirrels in the attic - I found this service to be somewhat costly and their responsiveness, once the traps were in place to be less than stellar.

Very professional and pleasant, both the office and the person who did the work. Responded quickly.

I have had Ehrlich for years, very happy with my technician. Mark always knows what to do and what to check for and takes care of any concerns that I have. Great customer service whenever I call and need extra services they will always work around my schedule. 

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