
Eastern Surfaces, Inc.
About us
Eastern Surfaces has been fabricating fine custom countertops in granite, marble, quartz and solid surface products for both residential and commercial use for well over 20 years. Employing approximately 100 skilled, trained, and background checked professionals, Eastern Surfaces can fulfill any/all of your countertop needs.
Business highlights
Services we offer
Eastern Surfaces provides templating, fabrication and installation services for ordered countertops, and can complete the project with sinks, faucets and tile as well. After sale repair/restoration services are also available such as chip, scratch, and seam repair, marble repolishing, range opening modifications, cleaning and sealing, Corian resurfacing, and sink reattachment.
Services we don't offer
Eastern Surfaces does not perform electrical, plumbing hook-ups, carpentry, or gas related work.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 8
Assorted photos uploaded by Eastern Surfaces, Inc.
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
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6% | ||
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6% |
Filter reviews by service
"Hello [Member Name Removed]. Thank you for providing us with feedback. We're glad to hear that you enjoyed your experience working with Eastern Surfaces. Let us know if we can be of assistance again in the future. Sincerely, Karen"
"Hello [Member Name Removed]. I'm sorry to read that you did not have a good experience with our company. Our goal and mission is always to provide excellent customer service and quality product. You can reach me directly at 610-266-3121 if you wish to share more details. Thank you, Karen"
We made an appointment (not actually necessary if you come during the week, which we did) and met with Lee. She answered all of our questions, and took us on a tour of their facility. Very impressive place with 10 CNC cutting machines, water jet cutters, and dozens of people making granite, marble, and quartz into counter tops. Lee had arranged for the rather uncommon level 4 granite we were looking for to be arranged so we could see slabs side by side. Even though these came from the same lot, there was a lot of variation from slab to slab. We chose a slab and she marked it as ours before we returned to the show room. On the way back, she pointed out the "boneyard" of remnants where we could shop for smaller projects, at greatly reduced per square foot prices. Back in the showroom, we were offered 5 edge styles, and she took our drawing and calculated a rough price. Even though I did not have the Angie's List coupon printed out, she accepted it by me saving a copy from my phone and then emailing her the copy. She accepted a 50% deposit on my credit card, and we went away quite happy.
A few days later, Joan contacted us to arrange a time for the measurer to come verify the measurements I provided. The granite was going into our vacation home, and Joan worked with us to get us on the schedule for a day that we'd be around anyway.
The day of the measure, the measurer contacted us to say he was there, but we weren't. Apparently, he was sent to our main residence, not the vacation home. He was too far to make it to our vacation home (2 hours distance between the two), so Joan re-scheduled us for another day we'd be at the vacation home and threw in a large cutting board made from the same granite as a "we messed up" gift.
The second measurer, Chris, was super nice and efficient. He used a computerized measuring device, and noted the cabinets were not plumb at the front, and that I should get them closer than they were. Before he left, he showed me the picture his CAD system made of the job, and asked if we would like to make some changes (which he recommended). While we didn't take his recommendations, we did appreciate him asking. He had been an installer, and his experience allowed him to show us how the granite would be cut to fit our space.
We had contracted for the "slabsmith" picture. This is an extra cost service that Eastern provides that superimposes the actual granite slab onto the CAD drawing, so we could see the pattern of the granite as it would be cut. Since our granite had very different patterns across the slab, we ponied up the extra cost. Chris was there on Friday. On Monday morning, we got the slabsmith picture via email. We looked at it, compared it to our own pictures of the slab, and agreed that the technician who laid out the cuts chose the sections of slab we would have chose. We confirmed with Joan that we agreed with the slabsmith diagram.
The day of the install, 4 days later, saw the two installers (names forgotten, sorry) arrive on time, protect my hardwood floors, and bring in the two huge pieces of granite. One of these weighed over 400 pounds. They quickly got them into position, plumbed them using shims (the cabinets were still a bit off, despite my best efforts), and then epoxied the seam and glued the sections to the cabinets themselves using silicone adhesive. The sink, a Kraus undermount asymmetrical design I bought from Home Depot, went into the pre-cut hole and was bolted and caulked. The installers handed me the cutting board, and noted that I should put some feet on it before using it. They also cautioned me not to let the plumber at the sink until the next day, to give time for all of the glue to set. They answered my care questions (e.g., what do I clean it with? How often should it be sealed?) and cleaned up EVERYTHING. No dust on the floor from drilling. No errant nuts or bolts anywhere. The top of the granite and the sink were immaculate.
Overall, I am extremely pleased to have found them and used them.
"Hi [Member Name Removed]. Thank you for taking the time to provide us with your feedback. Our goal is always to provide the best overall experience for our customers. I'm sorry to learn that you feel yours was less than that. I would like to discuss things with you to see how we can make improvements. Feel free to contact me directly at 610/266-3121 at ext. 2007. My name is Karen."
"Hello [Member Name Removed]. Thank you for taking the time to post a review on Eastern Surfaces. We appreciate the feedback. It is important to us that our customers receive exceptional service. In taking note of the overall rating, I am interested in knowing the circumstances and how we can improve your experience. Please feel free to contact me directly to discuss. Thank you. Karen 610/266-3121"
Everyone showed up on time, and called to confirm when they were on their way.
Only thought for other customers - weekday shopping for the slabs may be smoother than our weekend experience. The staff was enthusiastic and helpful on the weekend, but not as knowledgable as the professionals that took over the execution of the project for us.
We highly recommend (and we don't do that often!) Exceptionally beautiful work.
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