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Crest Flooring
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
We sell and install carpet, hardwood, wood laminates, luxury vinyls and sheet vinyl. Residential as well as business to business. Special financing is available throughout the year with 0% interest with terms ranging from 12, 18, 24 and 36 months (36 month term is offered 4 months throughout the year) Crest is a proud supporter of St. Jude Children's Research Hospital. We have won the Who's Who in Lehigh Valley Business award a record 33 years in a row.
Business highlights
73 years of experience
Services we offer
Area Rug, Carpeting, Commercial Flooring & Tile., Fine Bamboo Flooring, Hardwood Flooring, Vinyl Flooring, Wood Laminate
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 4% | ||
| 9% | ||
| 4% | ||
| 4% |
Showing 1-23 of 23 reviews
Donna B.
Apr 2023
The pricing was ok but I had problems with a seam and there answer was there is not more we can do. I quess that is the thanks you get for referring someone to them. I will never refer again to them. Now I have a noticeable seam where all can see.
Connie M.
Feb 2021
I'll start with the only positive. The salesman was wonderful to work with. We had an idea of what we wanted and he zipped around the store finding samples quickly and efficiently. Then let's start with the issues. We were told the carpet would arrive in December. Then it was January 5, 12,19,29...and since we were told January 5th, we had most of the house painted the following week. Then were were told the 12th and it was a moving target. I could not ask the painters to wait...So finally early Feb, it was installed or should I say partial installed. The team balked when I asked that they be careful since it was just painted. We discussed with the person who scheduled the install, if we had the transition pieces, could they install them? That person said yes but the installers said no. Now we have to install them. Then there was confusion on whether they were to take the carpet out and install the new. They had marked on the work order only to remove 300 sqft. which confused the installers since it was a few rooms, halls & staircases. But they cleared that up with a phone call. It was a snow week and these guys came in without booties, got my wood floor muddy, walked on my NEWLY INSTALLED carpet with wet and muddy shoes!!! Then the tool they were using broke with a few steps left and they had to come back two days later to finish. So they didn't have a spare tool? When they returned to finish, again, walked in with muddy and wet shoes on my NEW CARPET again!!! They left a mess everywhere they worked. Carpet fibers everywhere. I found nails and staples in the new carpet. (Where my kids play.) For the price we paid, I expected more from the installation crew and now we need to install the transition pieces ourselves and clean our carpet when it is only 2 days old!!! Not a good customer satisfaction experience in any way.
Sharon N.
Sep 2017
Jeff (sales) came out to see what work was needed, and said he will work out a price and have girls call with priceing. Jaime called me with total cost and we said we would like to have the work done. At this point we paid a total of $150.00 and Jaime stated someone would call us to schedule appmt. to have work done. All went well up to this point. Ralph called on 9/13/17 and stated someone would be out Thursday 9/14/17 at 1:30pm to glue strips down and then come back on Friday 9/15/17 to finish the job. As of 2:30 pm Thursday, no one called or showed up, so I called Crest flooring and spoke to Ralph and went down hill from there!!! Ralph stated he has no control over the installers. I said it sounds like lack of communication and at least have the courtesy to call if your running that late. Ralph stated, and I quote " I can't put a leash on them and guide them around, what do you want me to do? flatten their tires" This man Ralph is, so I'm told the vice president and he speaks to customers like this???!! Bottom line..... I left the installer come out and do the job. But I assure you I have nothing GOOD to say about this company! You can't make a good first impression twice!
Response from Crest Flooring
"I have personally written a letter to this customer apologizing for not only our sub-contractor being M.I.A., but especially for the comment made by my vice president who handles installation scheduling. [Member Name Removed] is correct in her statement that you don't get two chances to make a first impression. When any of our team creates ill will with a customer, we all have to take ownership for it because it absolutely affects all of us."
Robert B.
Aug 2017
Very responsive when we went into store. Installers were professional and did good work quickly.
Response from Crest Flooring
"We are happy that everything turned out well for you and Peg and hope you love your new Adura Max luxury vinyl flooring!! Great product. Thank you for taking the time to post your experience with us, we never stop trying!! Sincerely, Steve Weisberg President"
William F.
Jun 2017
It went well.
Martin K.
Aug 2016
unknown
Edward S.
Aug 2016
We are very satisfied with Crest Flooring. Their prices were a little high, but we found good flooring and they provided good service.
Response from Crest Flooring
"Mr. [Member Name Removed], thank you for your candid review and the A rating. I am glad that you were satisfied with the floor covering and installation we provided. It's like we have been saying for the past 10 years, "you get what you pay for". Thank you, Steve Weisberg President"
Debra T.
Nov 2015
unknown
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Diane H.
Oct 2015
Very well, it looks great!
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Matt G.
Jul 2015
.
Response from Crest Flooring
"Hello [member name removed]! Thank you for taking the time to post a review of Crest Flooring on Angie's List. I wanted to reach out to you personally and ask if you possibly made an error in the review. You gave Crest Flooring an "A" rating but state that you would not hire again. If you could please verify this information for me, I would greatly appreciate it. If you have any questions or concerns that you would like to share with me, please reach out to me at 610-395-3395 x220 or at [email removed]. We certainly strive for high marks in everything we do and hope that you are satisfied with the work that we performed for you. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Patti S.
Jul 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Robert G.
Jul 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
William W.
Jun 2015
It was fine. They were very professional.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Amy M.
Jun 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Joseph S.
Jun 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email removed]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
CARL A.
Jun 2015
It was fine and they did an excellent job.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Jose R.
Jun 2015
It went very well. It was a while ago, sometime last year. It cost us about $2,000. They were good in as far as what they did. They came at the time that they said that they would and the work that they did when they came out was excellent. It was the way that we expected. I would use them again in the future.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Patricia S.
Jun 2015
unknown
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Gary M.
Jun 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Thomas P.
Jun 2015
unknown
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [member name removed]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Jeffrey G.
Jun 2015
.
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Mark F.
May 2013
I had the best experience with them. I needed carpet in a rental unit
that I own. I talked to their sales person Marc Pitcoff, he was
excellent. He did the measurements himself, he suggested the type of
carpet and padding that would be appropriate, he suggested way for me to
save money (ripping out the old stuff myself). He handled it like I
would expect a professional to do.
The only bad part was I had to wait about a week for installation, but it was done when he said an
took only the one day to do that was promised. i see others had a bad
experiance with the salespeople there, I have only dealt with Marc and
can only talk about him,
that I own. I talked to their sales person Marc Pitcoff, he was
excellent. He did the measurements himself, he suggested the type of
carpet and padding that would be appropriate, he suggested way for me to
save money (ripping out the old stuff myself). He handled it like I
would expect a professional to do.
The only bad part was I had to wait about a week for installation, but it was done when he said an
took only the one day to do that was promised. i see others had a bad
experiance with the salespeople there, I have only dealt with Marc and
can only talk about him,
Response from Crest Flooring
"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"
Barbara B.
Apr 2013
Horrible, horrible customer service! The salesperson was unbelievably rude. She was disinterested, demeaning, judgmental, made inappropriate comments, took personal phone calls while we were waiting. She was very disinterested in our needs and certainly not helpful in our rug purchasing process. When the need arose to call the store after the order was placed, spoke to another person who was equally rude.
Response from Crest Flooring
"I am glad to have the opportunity for rebuttal in the case. I spoke with the sales person who handled this order. [Member name removed] initially came into our store on her own. After explaining she was looking for her daughter's home, we had her sign our some samples for an initial review. When she came back with her daughter, [member name removed] was in control of what was going on and wanted to look around with her daughter. My salesperson didn't want to hawk so she went back to her desk and went about her business answering business calls (we don't encourage personal calls) writing up invoices etc. She answered every question about pricing etc. presented to her and eventually wrote up a nice order. Things were explained that the one order being custom would probably take 3-4 weeks to be fabricated. My company does not offer free delivery. The invoice in question clearly states the order was a 'pick-up'. Our manager recalls a call about this and told our customer that while we don't offer delivery, our warehouse men will provide that service if needed. Besides what I've said above, my company is the proud recipient of the Who's Who In Lehigh Valley Business Award 26 years in a row. We don't get the respect of our clients voting for this award by being rude and by providing horrible, horrible customer service. Are some clients easier to work with then others? Absolutely!! At Crest we take pride in our accomplishments and when we hear of a 'review' such as what [member name removed] posted, it has its affects on all of us because we do try so hard to be considerate to all people, not just customers. I as president and owner of this company feel bad that this customer had what she considers to be such a horrible experience. In closing I'd only ask if it was so horrible, why did she place the order with us? Steve Weisberg President"
Licensing
State Contractor License Requirements
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FAQ
Crest Flooring is currently rated 4.5 overall out of 5.
Crest Flooring accepts the following forms of payment: CreditCard
No, Crest Flooring does not offer free project estimates.
No, Crest Flooring does not offer eco-friendly accreditations.
No, Crest Flooring does not offer a senior discount.
No, Crest Flooring does not offer emergency services.
No, Crest Flooring does not offer warranties.