Crest Flooring

"I have personally written a letter to this customer apologizing for not only our sub-contractor being M.I.A., but especially for the comment made by my vice president who handles installation scheduling. [Member Name Removed] is correct in her statement that you don't get two chances to make a first impression. When any of our team creates ill will with a customer, we all have to take ownership for it because it absolutely affects all of us."

"We are happy that everything turned out well for you and Peg and hope you love your new Adura Max luxury vinyl flooring!! Great product. Thank you for taking the time to post your experience with us, we never stop trying!! Sincerely, Steve Weisberg President"

"Mr. [Member Name Removed], thank you for your candid review and the A rating. I am glad that you were satisfied with the floor covering and installation we provided. It's like we have been saying for the past 10 years, "you get what you pay for". Thank you, Steve Weisberg President"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Hello [member name removed]! Thank you for taking the time to post a review of Crest Flooring on Angie's List. I wanted to reach out to you personally and ask if you possibly made an error in the review. You gave Crest Flooring an "A" rating but state that you would not hire again. If you could please verify this information for me, I would greatly appreciate it. If you have any questions or concerns that you would like to share with me, please reach out to me at 610-395-3395 x220 or at [email removed]. We certainly strive for high marks in everything we do and hope that you are satisfied with the work that we performed for you. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email removed]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [member name removed]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Thank you for the positive rating of our company. We certainly strive for high marks in everything we do and we hope that you are truly pleased with the work that we performed for you. If you have any questions or concerns that need attending to, please feel free to reach out to me personally at 610-395-3395 or [email protected]. Thank you again and we look forward to seeing you again! Cynthia Dennis"

"Our company does not believe in negotiated pricing...what is fair for one customer is fair for all. We respect our products and provide service we are proud of. The person writing the review I am responding to simply wanted our products and services for less as he clearly mentions. According to my sales person, he was on the phone with his wife for close to ten minutes as she tried everything she could to beat us down on our price. As mentioned above, we do not negotiate as if we are selling used cars!! The person was told enough times that our policy is not to negotiate and finally they were given a flat no. The sales person is a professional and absolutely did not hang up as the reviewer says...the conversation was over and because this person didn't get their way, they decided to voice their displeasure with not getting their way through a negative review. The review is coming from a scorned person. It is frustrating to see reviews of our company such as this because we absolutely are in business to create good will and treat our customers with respect. But when customers disrespect the company and lie, where do we go to voice our frustrations? For the past 26 years Crest Flooring has been the recipient of the "Who's Who in Business Award"...26 years straight! Sure we are not perfect, but with over 61 years in business and with the many awards we have won over the years, we are certainly doing something right. We are a stand up company built on solid business principles. Every consumer has an option of where to spend their hard earned money. If interested in flooring, you will not find a better place than Crest. We will treat you with the same respect we treat every customer with and we will provide you with the best product pricing guaranteed... regardless of your negotiating skills!"

"As the president of Crest Flooring it disappoints me greatly to read a review such as this. I can only say to those reading it that Crest Flooring is the recipient of 28 Who's Who in Lehigh Valley Business awards. These awards are based solely on input provided by people in the Lehigh Valley. In essence, the award is a testament to running a first class business where people recognize our efforts to provide great service, professionalism, great products, award winning installations and fair pricing. While we constantly strive for 100%, even the best of us fall short some time. Carol Hillegass, I apologize if your experience at Crest was anything but first class, but I can assure you that it was the exception and not the rule. Steve Weisberg President"

"I find the information in this review to be very misleading and inaccurate. The order we have under the address given is for a Jessie & Matt Lertzman; the sales transaction began in July of 2012 as well. There was a selection made of Teragren bamboo that was on closeout...4 cartons which normally cost over $300 was sold on clearance at $129.00. Our initial sales invoice clearly stated that trims are not included and labor is additional as well. The initial invoice also included carpet and cushion. The initial in store estimate was $1269.00 for both products. Upon site measurements being taken, there was 35ft. of primed 1/4 round and 2 sq. nose trims needed that alone cost over $280 installed! The only other charge was floor prep as the entire job was being installed on concrete. It is evident to me that our sales person and the initial paperwork reviewed with the customer was accurate. The major cost difference was in the 1/4 round trim and the overlap nosings that were needed. Our policy of requiring a $50 deposit in order to site measure is true. However, our policy clearly states that the $50 is credited towards the total job cost and if for some reason Crest does not get the job, we give the customer 60 days to come into the store and utilize it however they wish. It's pretty easy to use $50 for small area rugs, cleaning supplies, remnants etc. Our policy is very fair. It generally costs a lot more than $50 to drive to a job site, measure and detail the job and then turn it all into a total finished sales order. We certainly have to cover our costs to provide this kind of professional service but by the same token, for those few customers who do not follow through with an order after a job is measured, we do not want them to be out the $50 and so we offer them a more than reasonable time frame of 60 days to utilize the expenditure. Considering the transaction we are speaking of took place a year ago, I am curious as to why it is being brought up now. It was very interesting for me to gather all the information I have presented and feel that Crest was certainly up front with this customer when the sales process began. Again, the fact that trims were clearly indicated on the invoice as not being included, the additional cost they are referring to is clearly from the cost of the trim and the labor to install them."