THE INITIAL CALL WAS PROMISING. THE PERSON I SPOKE WITH REALLY SEEMED TO KNOW WHAT HE WAS TALKING ABOUT SO I WENT AHEAD AND SCHEDULED THE JOB. I TOOK THE DAY OFF WORK AND WAITED AND WAITED AND WAITED. I FINALLY CALLED THEM; IT TURNED OUT THAT HE HAD FORGOTTEN HE HAD SCHEDULED ME!! HE PROMISED IT WOULD BE DONE THE NEXT DAY AT A SPECIFIC TIME BUT AGAIN THEY DIDN'T TURN UP. AFTER SEVERAL PHONE CALLS HE ASKED ME IF THEY COULD RESCHEDULE FOR YET ANOTHER DAY. MY ANSWER WAS 'NO', SO THEY EVENTUALLY TURNED UP AND DID THE WORK. IT DIDN'T TAKE THEM NEARLY AS LONG AS THE GUY HAD ESTIMATED (BY A GOOD TWO HOURS) SO I WAS SKEPTICAL THAT THEY HAD EVEN DONE WHAT THEY WERE SUPPOSED TO DO. NOT BEING AN EXPERT, I'LL NEVER KNOW. I WAS JUST REALLY HAPPY WHEN THEY HAD FINISHED AND LEFT MY HOUSE. I'LL NEVER INVITE THEM BACK!
Description of Work: AIR DUCT CLEANING.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$575
TRUDY B.
02/2004
5.0
drain cleaning
+ -1 more
FRAGILE PLUMBING WAS AS CONCERNED AS I WAS ABOUT SOLVING MY PROBLEM. THEY RETURNED MY INITIAL CALL IMMEDIATELY AND WERE AT MY HOUSE THE NEXT DAY, VERY EARLY SO AS NOT TO INTERFERE WITH WORK SCHEDULE. I WAS VERY PLEASED WITH THEIR TIMELY SERVICE, POLITENESS, AND RESOLUTION TO MY PROBLEM.
Description of Work: MY COMMODE WAS BACKED UP AND NEEDED A PLUMBER TO AUGER THE TOILET.
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Service Categories
Drain Cleaning,
Air Duct Cleaning
FAQ
FRAGILE PLUMBING, HEATING & COOLING is currently rated 3.5 overall out of 5.
No, FRAGILE PLUMBING, HEATING & COOLING does not offer free project estimates.
No, FRAGILE PLUMBING, HEATING & COOLING does not offer eco-friendly accreditations.
No, FRAGILE PLUMBING, HEATING & COOLING does not offer a senior discount.
No, FRAGILE PLUMBING, HEATING & COOLING does not offer emergency services.
No, FRAGILE PLUMBING, HEATING & COOLING does not offer warranties.