
Debo Moving and Storage Inc
About us
Debo Moving and Storage, Inc. is a Full Service Company Specializing in Local Moves, Long Distance, Piano Moving, Office Moving, Distribution of New Products.
Business highlights
Services we offer
Moving, piano moving & storage facilities.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
13% | ||
0% | ||
0% | ||
38% |
It was crap.
They were supposed to deliver us in Seattle in a window from May 5th to May 11th. LOL. They didn't even load our truck in Pittsburgh until May 11th.
The delivery was guaranteed to be in Seattle by May 11th. LOL. It got delivered on May 18th.
We arrived in Seattle on May 5th to accommodate the delivery as per the terms of the contract. So we spent 14 days in a hotel waiting for the delivery.
We had to call Cindy B. at DeBo to tell her that we needed more updates as far as our delivery times. She stated "she understood our anxiety". Then she e-mailed us every other day. (not daily like we would expect Mayflower service).
Cindy B told us we would get $125 per day for the delay claim. That was ABSOLUTELY false. We MIGHT receive $100 per day from Mayflower. It's barely enough to cover our hotel room expense.
The young adults that picked up our furniture in Pittsburgh did not lay down carpet runners to protect our carpet or hardwood floors. We found furniture parts on the floor of our garage as they left - they said for us to save it for the movers in Seattle. Like this is the "Full Service Mover" that they promote.
As the young adults finished the pick up of our furniture, all the "lead" kid kept begging us to do was to send a letter to DeBo and praise him for being a "hard worker". LOL.
And the guy who came the morning of the move to inventory the boxes, whose name was Terry, was a TOTAL JERK. He made us feel like we were the absolute worst customer Mayflower had ever had because of the way we had our contents of our home arranged. If we were not under the gun (time-wise for the move) we would have fired Mayflower on the spot and called a different moving company.
The ONLY thing that DeBo has going for it is the salesman (Michael Allinder). He is good! BUT BE ADVISED!!!!!! HE MAY BE GOOD, but if you hire his company you will not be happy.
And they over-estimated our weight!!!!!! They estimated a load weight of approximately 10,000 pounds.... LOL - it was actually only 8200 pounds. We will see if Mayflower refunds us the amount that Michael Allinder promised.
DO NOT DO NOT DO NOT do business with DeBo!!!!!! You will be sorry!!!!!!
Randy Hughes (now in Seattle)
31900 2nd Lane SW #G-210
Federal Way, WA 98023
206-429-2897
I did notice after a few weeks that some of my things were damaged. I had a platform bed that was destroyed, a chest of drawers that was damaged beyond repair, several boxes had broken items that leaked onto other items and I had to throw them out. I had a shelf that is missing pins for the shelves themselves, so it's ruined. My riding mower needed work to get it working and it was in perfect working order when they packed it up. Not a big deal. There were several dings on the wall and the steps carpet was stained from one of the movers boots but I'm fairly easy going. I was just glad to get the stuff back. I had the carpets cleaned and the walls repainted.
I paid this company over $4000 for moves and storage and I paid them at the close of moving me in in accordance to my bill.
I received a phone call from the company months later stating I owed them another $500. It was apparently a company error with their billing department. When I returned the phone call to discuss this, I have never experienced a costumer service person/owner as rude as Claudette in my entire life with such contempt for the customer.
I have used Debo many times before personally. My business has used Debo and it's staff to move new furniture into my building (Rochester Manor+ Villa) several times. I will NEVER used DEBO Moving and Storage again knowing the kind of people that own and operate it. I am not an unreasonable person as I think most of the DEBO staff who have come into contact with me have found out. However, the experience I had with the owner of the company I will never forget. If the owner has that level of contempt for the customer, I truly feel sorry for those that work there.
"Hi [member name removed], Thank you for making us aware of the issues you experienced during your move on September 2, 2014. Unfortunately, we did not hear back from you after 5 attempts to contact you about the unpaid balance due on your account to Debo Moving. We appreciate you as a past customer, and we would like another opportunity to keep you as one. Please contact Sam @ 1-800-281-9563 as he would be happy to speak with you about these issues further."
Licensing
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