Cabinet World

Unbelievable! The worst customer service I've ever seen. I ordered 2 cabinet doors which were supposed to be delivered in 20 business days. I had to threaten to call the police and file a claim with the NC attorney general to get my doors. After 4 months of waiting they arrived with a crooked line in the cabinet, I made multiple attempts to get my money back, but they insisted on making me new doors which I'm sure would have taken another 4 months and might also have defects again. They would not refund even part of my money for these issues. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. Terrible company and terrible service.

Without a doubt the worst customer service I've ever experienced. I ordered one single cabinet door which was supposed to be delivered in 20 business days. After 2 1/2 months of waiting they are shipping the cabinet, even though I finished my project two months ago. I made multiple attempts to cancel the order since they couldn't deliver but they refused to cancel the order or refund my money. Terrible company and terrible service.

Went very well. Mindy was great to work with, and the workers wer on time and courteous,f

In the end, it was finished well. They sub-contracted the whole thing. Cabinet World is terrible. I would caution people to hire them. But they sub'd it to another company and they did fine. Cabinet World was the fly in ointment. Three days before the project was suppose to start, we signed a contract and gave them a deposit. They called me and said, we're not going to do this job. I had to get the lawyer involved and force them to do what they agreed to do. They just drug their feet all the way through the process. They were just awful to deal with.

Salesperson came to home, was to call with estimate, but never called??

We called Cabinet World for an estimate for kitchen cabinet refacing. Almost immediately after his arrival the young gentleman began pushing a complete kitchen cabinet replacement. He did measurements and said we would be contacted with an estimate for both refacing and replacement. He also mentioned that Cabinet World would be attending the Pittsburgh Home show and how busy they would be that week. It is now over two weeks since his visit and we have not heard a word from him or a representative.

Everything was perfect. They worked with our builder.

Larry Lucci was our sales contact as well as the kitchen designer. He was up against two other very good firms in bidding for this project, Manor House Kitchens and Kitchen Concepts, both of whom submitted terrific proposals along with the one from Cabinet World. After we selected Cabinet World Larry helped us to meet all our needs and settle on a design that met our budget and unique requirements for a smaller kitchen area. We were put into the queue for cabinet delivery and installation. The cabinets arrived early and so our schedule actually advanced a bit. The installers Josh and Brandon were very professional and were always efficient and clean in doing their work. They did their work very promptly and came back to fix a few loose ends when it was time to do the finishing touches. We lost access to our kitchen sink from the start date until the granite counter top was installed so we were anxious to get done. That was the only glitch in the process. Although we ordered a relatively standard piece of granite Ultimate Granite the local supplier used by Cabinet World had no good pieces in stock for us to select. The sales representative at Ultimate Granite was very sub-par, missing the first appointment and then arriving 45 minutes late at the second. It took several weeks for Ultimate Granite to re-stock our selected granite and when we made to one hour trip to look ad the newly arrived twelve pieces we were told by the sub-par sales rep that we had to choose the top piece because "they were all alike" and they didn't have time to show us others (which makes me wonder why it is mandatory to go out and select your piece personally). Anyway, that was the low point. After "selecting" the granite the Ultimate Granite installer, Dwight, did a great job in getting it cut and installed correctly and it makes a beautiful finished kitchen. The cabinets have worked out beautifully and we are very happy with the choice. We did have a few very small glitches at the end of the installation and each one was addressed promptly and fully both by Cabinet World and Ultimate Granite. I would definitely recommend Cabinet World to anyone having their kitchen remodeled.

They were wonderful. On time, perfect carpentry, appliances installed. Masters of their art. I would recommend them to anyone.

The cabinets are beautiful. The installer was very good. I am still waiting for the counter-tops to be put in.