Abbey Carpet & Floor

I can't say enough about Abbey Carpet!!  I got Vinyl Flooring throughout my house and it is beautiful.  Todd the installer is phenomenal, from demolition, to installation my house looks great.  I will definitely use Abbey Carpet again, and if you are looking for any knew home improvements go to Abbey Carpet, they take the time, and patience to help you find just what you are looking for. 

In 1996 when I purchased my first new home, I was looking for good quality carpeting. Didn't know exactly where to go, but didn't want to go to one of the big box stores. As I was talking with an interior designer one day, she suggested that I go to Abbey Carpeting and Flooring in Center Township, PA. When I arrived at Abbey Carpet, I was met by one of their associates, Alicia Scarpone. She was exceptional and she knew the products and after talking with her, she knew exactly what I probably would need and like. Well, say no more, I have been purchasing all my carpeting, flooring, tile and custom made rugs from Abbey Carpeting and Flooring since. They will work with you to find exactly what you want or need and the service and installation is superb. I have never had an issue in all these years and I just used them again as I just purchased another home. I would certainly recommend Abbey Carpeting to anyone for all their carpeting, flooring, tile, stone and hardwood and anything that you may be looking for. Trust me, you won't be disappointed if you stop by Abbey Carpeting and Flooring in Center Township,

In 1996 when I purchased my new home, I was looking for good quality carpeting. Didn't know exactly where to go, but knew I didn't want to go
to one of the big boxed stores. As I was talking to with an interior designer, she suggested that I go to Abbey Carpeting in Center Township, PA. When I arrived I was met by an associate named Alicia Scarpone. She was exceptional and she knew the products and after talking with her, she knew exactly what I would probably need and like. Well, say no more, I have been purchasing all my carpeting, flooring, tile, and custom made carpeting from Abbey Carpeting since. They will work with you to find exactly what you want or need and the service and installation is superb. I have never had an issue in all these years and I just purchased another new home and used them for all my carpeting, floors and tile. I would highly recommend Abbey Carpeting to anyone for all your flooring, tile, stone and hardwood or anything that you might be looking for. Trust me, you won't be disappointed if you shop at Abbey Carpeting and Floor in Centet Township, PA

The work was performed as contracted. After the grout dried there were some areas that were missed and needed filled in. The installer came back promptly to correct the problem. The other minor problem was that the installer must have touched the bathroom door handle when grouting as dried grout has left the handle in need of being replaced, but on their behalf I never contacted the company to be able to address or rectify this problem.

Its always been good. They do exactly what they say they're going to do. Everything was done on time when they say it's going to be done.

The initial estimate and discussions we had with David went very well - he was knowledgeable and explained how the work was going to be done. The quality of the work performed was phenomenal - our finished product looks great. However, getting to the final product had several communication hiccups that left us less than impressed with customer service/our overall experience.
Our work was scheduled to be done in two phases, to accommodate moving furniture between rooms. Instead, all the work was done in one phase, which left us scrambling to move heavy objects around. During the floor installation, we noticed that the contractor was installing unfinished quarter rounds around our baseboards. Since the baseboards are stained a different color than the floor, we brought this to the contractor's attention to ensure the quarter rounds would match our baseboards (especially since we had given them a sample of the baseboard before work even started). We were assured that the crew finishing the floors would take care of it, no problem. Unfortunately, that was not the case. When the finishing crew came, they informed us not only that they couldn't stain the quarter rounds a different color, they also needed to have every closet in our house emptied. After running around our house trying to shove clothes in any available spot (which there weren't many since like I mentioned, they didn't phase the work as originally planned), we spoke with Mark at Abbey Carpet and Floor, who told us that of course they couldn't stain the quarter rounds separate. According to him, our order was scheduled to have the quarter rounds stained the same color as the floor - despite us giving them a baseboard sample before they began work and bringing the unfinished quarter rounds to their attention during the work.
The and quot;workand quot; was completed by 5 July 2013, with the exception of the quarter rounds that needed replaced through the entire house. Abbey Carpet and Flooring assured us that they would take care of it without additional cost to us - but it took over 2 weeks to be fixed. Two weeks of not being able to get furniture where it belonged because the quarter rounds ran through the entire house. My husband routinely called them, and at one point, their reasoning for not having the work done was because and quot;David is on vacation.and quot; Mind you, David is not responsible for staining quarter round or replacing quarter round, so his vacation schedule shouldn't have impacted our work. After waiting nearly 2 weeks for the quarter rounds to be fixed, I went directly to Abbey Carpet and Floor to voice our displeasure with their customer service and to get our quarter rounds fixed. The receptionist informed me that they were waiting on a color choice - I pointed out that they already had a sample of our baseboards, and my husband visited them the week before to ensure that the right stain was chosen. Low and behold, the receptionist found the sample in our file, which had the color of the stain written on the back of it. We were then promised that the new quarter rounds would be stained immediately, and that they'd rip out the old ones (since the old quarter rounds now had splashes of stain from the floor color on them). Much to our surprise, that weekend my husband encountered the contractor in our house with a quart of stain trying to stain the existing quarter rounds IN PLACE. So they lied about staining new ones, and were trying to be cheap and fix what was there. Thankfully, the contractor realized this wasn't going to work, and headed back to the shop. When it was all said and done, it was 24 July 2013 before the quarter rounds were replaced with the appropriately stained quarter rounds.
Again, while the craftsmanship was top notch (our floors look great, and the new quarter rounds match the baseboard perfectly) the customer service was below par. I have no intentions of ever doing my floors again, so that is why I selected that I would not use this provider in the future. Truth be told, it's hard to say - while we like the quality, I have no desire to deal with their personnel again. We selected Abbey Carpet and Floor based on rave reviews from friends, but I would think for the size of the project we had, they could do a little better on customer service. The customer should not have to enter the store to demand they fix their own mistake. At the time of my discussion with them, I did tell them that if they did not fix their mistake I planned on ranking them with an F on Angie's List. Since did eventually make good (albeit slowly) I gave them a C overall.

I have used Abbey to install carpeting in every room of my home (except one room, big mistake,, it is and quot;rolling upand quot; in 4 places of the room, should have used Abbey but thought I would save a few bucks). Abbey has installed carpeting in living room, stairway, loft, and 2 bedrooms. Plus laid tile in kitchen, hallway, and bathroom.
The service at the Aliquippa store is outstanding. They are patient and helpful. Installation was well-done. A small issue in one of the bedrooms was fixed as soon as I expressed concern.
If I had additional rooms to carpet I would go back.

The flooring was wonderful. Everything was done as they said it would be. The guy showed up when he was suppose. He did what he was suppose to. There was this plank that we had a problem about and they were quick to come out and do it.