Pure Pro Window Cleaning

One side of our house rarely gets sun and over the years a nasty dark mold developed. Aaron was terrific. I was watching him work and the effort he put in to try and get it all was admirable. It was a very time consuming process to get the mold off. To the point where I felt bad for him and told him it was good enough. He came down off the very high extension ladder only to look up and say he can still see more spots and got right back up to try and finish it. And being the professional that he is, he refused the tip I tried to give him. Would definitely use this company again.

Great! Mike responded quickly, came and provided information about their work and an estimate. I had specific needs as to when the work needed to be completed, and they were able to accommodate our request. I was very impressed with the work and will definitely use this company again!

Very well. Mike was very responsive. Courteous, neat and thorough.

I would only give them a B because, even though they were very professional and nice. After the sun came in a different direction I could see smears and streaks on my window and the first time they came they actually forgot some windows and I told them I was going to give them a second chance but I'm not sure I would use them again.

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They did a good job cleaning the windows, there was a little debris on the windowsill, but nothing major. They were very kind, In fact, my son wanted to know what it looked like when they got on the ladders to clean my windows. I wasn't home when they did the outside of the windows, so they sent me pictures so my son could see what it looked like.

Couldn't have been more pleased. Nice guys. Very professional.

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very good...  conscientious about doing high quality cleaning job, also about not leaving a mess behind. very polite.

Very responsive and quick. They did a great job.

The window cleaning went very well but the screen repair didn't go so well. They couldn't do it. They sent somebody out who was inexperienced. I'd rather do it on my own. It costed me nothing because the owner of the company felt that because they couldn't do the job, we shouldn't pay anything.

Arrived on time. Crew was very attentive to details, including wearing protective cloth bootlegs over their street shoes. Excellent, thorough job.

Professional reliable and friendly. Questions got taken care of.

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I had a great experience with the Pure Pro team. My initial call was returned promptly and a date for an estimate was set up and completed within two days.  A date for the following week was set up to begin the project on October 19, 2015. Bryan (the owner), Rob, Aaron and Mike arrived right on time and started work immediately. After explaining exactly what they were going to do, they began to carefully move items out of their way. Without being asked, they donned blue booties so as not to scratch my wooden floors.
I have had a lot of workmen in my house over the years and this crew was one of the best. They were professional, detail oriented, courteous, trustworthy and pleasant to be around. I began to notice how wonderful my windows were beginning to look almost immediately. They worked tirelessly from 9am to 5pm. As the end of the first day drew near, the owner pointed out that he was not pleased with how some of the storm windows had turned out (they were a little streaked) and he told me he wanted to redo them the following day. They obviously take great pride in their work and brought the issue to my attention before I noticed it on my own.
I do not have an easy house to work on. It is 115 years old with three stories so there is a lot of ladder work.  The windows are nine over nines, nine over ones, stained glass and leaded glass. My storm windows are old and some of them stuck. It also has a sun porch with over 100 windows. None of this phased anyone on the team and they just kept rolling with whatever they were faced with. By the time Pure Pro was finished, my whole house looked amazing. The windows sparkled and there was absolutely no mess left behind. Every window sill had been wiped down and every item put back in its place. My neighbor commented that some of the windows didn't even look like they had glass in them.
I received a follow up call from Bryan a few days after the job to make sure I was completely satisfied. 
Thank you for an excellent job. I will gladly recommend Pure Pro (Bryan, Mike, Aaron and Rob) to friends and neighbors!

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these guys were amazing! they did an incredible job, and were very professional and courteous.  They were prompt and let me know exactly what they would be doing.  They cleaned all of our windows, and we have a 3 story house, so it was a lot of work.  They didn't complete it all in the first day, so came back the nest and then went over everything to be sure I was happy with it.  They were very clean, and they were very trustworthy! I highly recommend them for their quick response time, attention to detail, and attentive customer service.  The cost was very reasonable for all they did.

On time.  Professional. Only complaint would be the "head guy" on service job advised me to give him any tips directly.  Thought it was presumputous he was getting one but maybe they have had troubles in the past.  Over all they did an amazing job and the window looked great!!

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We had just completed a kitchen renovation that had generated lots of dust and thus decided that we needed to get the windows cleaned.  I searched Angie's List and chose two companies, one of which was Pure Pro. Well, it started very well.  A project manager was able to come out the afternoon that I called and provided an estimate later that day as promised.    He was very professional and checked back to ensure that I had received the emailed estimate and whether I had questions.  I impressed with the detailed contract and signed on.
The crew-- 3 young men, 2 super young looking as if they were high school students-- showed up to do the service on the assigned date and got to work.  The crew leader was very good at informing me of windows with blown seals and explaining why those would not look as clean as the others.  Fine.  Later that afternoon before they left, I looked out a basement window and realized that neither it, or another basement window in the front had been cleaned.  I pointed this out to the crew leader and he said they would get to those on their way out.  I paid, and they left.
Shortly after they left, I went back into the room with the basement window and realized there was no way they had cleaned that window; ditto the one in the front, which was as filthy as when they arrived.  Keep in mind, I had pointed this out to them before they left.  Also, they did not re-attach an upstairs screen properly; the screen was literally hanging away from the window.  I called the company immediately and they assured me they would send the crew back that afternoon.  That did not work out (the crew got stuck on another job and a thunder storm was brewing), but what I appreciated is that the project manager and the owner (I think or manager) kept in contact with me, ensuring that they would return very soon.
Well, then my husband came home.  The second he walked in the door he said, "I thought you said that the windows had been cleaned today."  He pointed out that an outside sill had not been cleaned and that the front french doors had not been touched at all.  He reviewed the contract again, which was pretty thorough about the window, sills, and screen cleaning and the like. Thereafter, he went through the entire house with a damp paper towel pointing out all of the spots (and there were many) where the crew had not even touched the sills.  Needless to say, he was not pleased with the company, nor me from not doing a proper inspection.  An opening in the schedule allowed the crew to come back the following day and  this is where things got absurd. The owner/manager also came to the site (which I appreciated) and assured me the work would be done to my satisfaction.
So back they came.  First, they seemed irritated and put out by having to come back (the crew manager who had been so friendly the day before walked in with no greeting).  For there on, it was like supervising teenagers -- which is why I mentioned how young they looked earlier -- who claimed they have cleaned their rooms.  They would "clean" a sill or window, I would walk behind them, check and say, "No, not done."  Or they would tell me a window sill was done, and I would run my finger along it and say, "That's clearly not been touched," and they would have to re-do it.  The worst was the French doors and the front basement window.  The latter is nearest the front garden and so was caked with dirt.  They had never touched them the day before -- not the glass, not the siding around it.  They  did something, but when I went behind them and swiped it with my finger, it was clearly still dirty -- visibly so.  They would just glumly re-clean it with no sense of ownership.  My point here: they too could see that the work had not been done thoroughly, and yet still did not take steps to rectify without my telling them (more than once sometimes) that they had not completed the work satisfactorily.  The basement windows that they told me they had cleaned; same thing. "No, not done; do it again please."  Absurd!  And a week or so after they left, I looked at the side of one of the dining room windows and saw a series of dirty finger prints on a newly painted window; a parting gift I guess.   I chose this company because I was impressed with their responsiveness, professionalism in arranging the work, and certainly how respectful and responsive they were when I expressed my dissatisfaction with the work.  My husband doubted that they would return to remedy the work because I had already paid them, but their responsiveness to my calls allayed any concerns I had on that.  So for that part, they get an A.
As for the actual work, I would rate it a D.  The windows that they cleaned properly the first time were fine, but the lack of completion of the work, and the absence of attention to detail with some of the window sills and surrounding casing that they said they had cleaned was appalling.   And unless I get a substantial discount for having to supervise the workers, it's not my job to micromanage  contractors to check that they did what I contracted them to do.  And then to  have to point out that they have not completely done the job, and then have to repeat the claim several times is just an additional insult to injury.  For these reasons, I would not recommend this company and will be seeking services from another when next we need the windows cleaned.

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