House Cleaning of the Holy Ghost

I recently hired House Cleaning of the Holy Ghost to do an
initial thorough cleaning and then regular biweekly cleaning. I won't recommend
this company to anyone. I apologize for such a long review but would like to
explain the horrible experience I had from them. I called them along with few
other companies to come and give us an estimate for cleaning. When they first
came in, they looked reasonable and professional. Even though Abraham was a
little talkative, he made sense for the most part. They estimated 10 hours for
the first time deep cleaning and explained to me why it needed that much time.
We both agreed that I'd assess their first cleaning and make a decision on the regular
cleaning job based on the quality. For the initial cleaning, they came in at
right time and looked professional. Four people worked for hardly 2.5 hours. While
them finishing up the work, I noticed some details like faucets not cleaned,
dust underneath bed etc. and asked them to take care of them. They took care of
a couple things I showed them and left. As soon as they left, I started finding
out basic stuff that they missed out (like floor not wiped in many areas, floor
not wiped at corners and around furniture, cobwebs hanging in three different
places etc.). They didn't even lift and clean underneath small stuff on the
floor. For example, they didn't even move a laundry bag kept on the laundry
room floor. I did find lot of dust and big particles underneath it when I moved
it. Although I asked them to clean underneath beds, they did it only in one
room in front of me but not in other rooms. They didn?t even pick up face
tissues from underneath the beds. Most of the window sills were untouched.
Anyway, I gave them a call within a couple minutes of them leaving my house. One
of the women picked up the phone and said Abraham was driving and would give me
a call after some time. After an hour, I kept calling them and finally got hold
of Abraham. He was arguing that the dust on the floor was the residue from first
wipe and it takes few times of cleaning to go away. I told him that it was
nothing like that and that I could find areas where they didn?t even touch and
had heavy dust and even big particles. I also mentioned about the cobwebs, face
tissues and windows sills that were not cleaned at all and told him that it's
not acceptable after a deep cleaning. His response was that they didn't do a
deep cleaning this time! I reminded him about the conversation we had during
their initial visit and him educating me about deep cleaning and why this
cleaning needed 10 hours. I also told him that what they did was not acceptable
for even a regular cleaning. He kept arguing with me for few minutes and
finally asked what I wanted them to do. I asked him to come back and fix it. He
said they would come back in 40 minutes and never showed up. I tried to contact
them on both their phone numbers from different phones for the next few days
but no one picked the call. Then I realized that he was just buying some time
to cash the check I paid by telling me that they would come back in 40 minutes.
I see that they cashed the check on the same day. I am really surprised how
people like this are still in business after treating customers like this.