Wolfers Home Services

Our Ruud (Model UGGD07EMCKS) gas furnace was installed by Thermal Flo (a company later purchased by Wolfer's) in September 2007. During our latest annual maintenance/inspection on the morning of September 2023, the Wolfer's technician determined that holes in the heat exchanger could result in carbon monoxide leakage. The Wolfer's Comfort Consultant came by that afternoon to offer corrective options. It was decided to replace the Ruud furnace with a Lennox Model: EL297DF070XV48B-01 gas furnace. The furnace is located in the garage. The installers were friendly and courteous (e.g. removed work shoes when entering the house.) After they left we discovered blue PVC glue splattered on the floor and washer. The splatter on the floor was of little consequence and, fortunately, we discovered the splatter on the washer soon enough so we could be remove it using lacquer thinner. Wolfer's seems to be a typical large company with internal and external communication issues. There was confusion regarding which credit card to use to pay for the furnace as well as problems identifying responsibility for returning/delivering the incorrect/correct furnace filter. At this point, the ducts have been cleaned and the replacement furnace, while a bit noisier than our old furnace, seems to be functioning properly, so we are satisfied.