Roto-Rooter Plumbing & Water Cleanup

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It was easy to schedule them to come out. It was great scheduling and great service. They did a really good job; everything was fine. It was excellent interaction, very helpful. He explained exactly what the problem was with our drain. They ran a camera to look at the drain; they showed us exactly what we were seeing and explained how it could be fixed.

They predicted about 90 minutes before arrival, which was pretty accurate. Louis was friendly and knowledgeable and quoted the rate for immediate repair, which would require a second person due to the equipment needed, and would have required more waiting, but suggested scheduling it for the next day around 12:30 with no overtime charges required. Since the water had receded some, we chose to wait. They returned, later than 12:30 but with notice in advance from their office, and again, were friendly, quick and professional. Louse and Chris were able to quickly clear the drain and cleaned up thoroughly. They had a sister company come while they were on site to investigate further cleanup, since sewer water was involved, but we chose not to take advantage of that due to the cost and the small area involved. The person quoting that was helpful in offering ideas for our own remediation.

One worker arrived on time and did the job. They charged what they said they were going to charge.

They were good. There were two trips involved and a total of 4 people came out to do the work. It took the better part of a day. When you're sewer line plugs up, it's an emergency and they responded right away.

I called on 1/2/2017 to schedule a appointment to replace the handle and plug on the toilet. They told me there was a minimum charge of $89.95 for coming out. When they came out on 1/5/2017, the minimum charge had changed to $225 plus parts. He was in and out of the house within 10 minutes which breaks down to an hourly rate of $1,350. I asked them why they told me the minimum rate was $89.95 and then charged me a minimum of $225. The response was that it was $89.95 just to come and do nothing. If they do anything, it is $225. Pretty skanky! The real bonus here was that they couldn't manage to do this simplest of jobs correctly and the toilet began to leak. It took 3 days for them to reschedule for 1/13/2017 so that from the time I first called to completion, it was 11 days to get a new handle on the toilet. When they came back on 1/13 to fix the leakage that their work had caused, they made an adjustment and left. An hour later, the toilet was leaking again and they had to come back again. What a terrible place to do business. I will never use them again!

They did an awesome job. It's funny because I've just always heard horrible things about them, but I called all around because my septic tank was backed up and I couldn't get anybody to work on it and they came out pretty much right away and did an awesome job. The pumping was $475, add 3 gallons was $95 and then cable clear mainline was $239 and then the products they used was $175. They gave me a coupon, must have been from Angie's List for $20. The total was $965, which was actually a lot less. I was thinking it will be $1100. So I was pretty happy. They had a second septic crew come out, because one crew did the pumping and another crew came and scoped it, did a camera to find the clog. It was good, it was better than what I thought.

Called them, they sent someone out within the hour. I was told because it was a rain drain it would be an hourly charge $200 an hour. I told him to go ahead. 1/2 later he told me he had removed the clog. The next time it rained (two weeks later) the problem was still there. They did not fix it and when I called they said sorry there is no guaranty on rain drains. I said it was only two week and that they had not fixed the problem, they basically said sorry but if you want we can send someone out again to fix it for another $200. I will never use them again

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Perfect! They came on time, they told me up front how much it would me. He was in and out quickly, very courteous and polite. He let everything spotless and just did a great job!

Completely solved problem.  Service provider Charlie was very efficient and friendly.  Cost of job was very expensive, however.

Justin first examined our drains through the clean-out port at the side of the house, but because of the peculiar nature of our drain system (many twists and turns), he couldn't discover the clog. Next step was to remove a toilet at the problem area and use the rooter. He found the problem and cleared it. Ordinarily I like to call a more local provider (non-corporate or franchise business), and I did that, but did not get a response after 90 minutes so decided to try out Roto-Rooter. They were quite professional. After placing the initial call, I got a call back in about 10 minutes that the plumber would be out in about 45 minutes, and he was here sooner. And it was a Sunday afternoon. Top marks.

The guy knew what he was doing and he was able to explain what he was doing. That's what I really liked. I didn't have any dislikes. The person they sent out, he would go over and explain everything that he was doing. If I wanted to do something on my own, he showed me how to do it. He was very knowledgeable.

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It was a long time ago and I cannot remember what I liked the least about them but I remember that when I had the issue again, I thought, "No, I am going to try the other people." And I just liked the other people better. I cannot remember everything about Roto-Rooter. I would tell other members that are considering using them to use the other company. The value of their work compared to their price was about the same. I have used them years ago and I cannot remember their pricing, responsiveness, punctuality and professionalism.

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Line had a build-up of dirt from construction activity. Company called to verify arrival time. They arrived on-time and performed the work. I was able to look over their shoulder while they scoped the line. Everything went as planned. They were on site about 90 minutes. Professional and friendly.

Their service was good.  It was the best price.

Very courteous and pleasant to have at our house.

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They showed up on time and the install was completed in about 4 hours. They had to drill a hole through our house for the required venting and it all went very smoothly. The water heater is working great!

It went really well. They were fast and they showed up twenty minutes after I called them. They didn't have any surprise fees. They just did what they said they were going to do and left. They charged whatever they said it was going to be and it wasn't outrageous. We had them do several things. I've had several different plumbers but they stood out of being really good.