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Tom did a thorough job and was very patient with our questions. He did not mind us being there during the inspection and showed us what he was doing and why. On the whole we were very satisfied!! Update: A few days after we moved in, I noticed a couple of floorboards in front of the dishwasher were disjointed. Concerned that there might be leakage, I used a moisture measuring device on the floorboards and realized there was high amount of moisture beneath the floor boards. More so near the refrigerator than the dishwasher. I called Tom and informed him of the issue. I would like to say that ours is a condo with no crawl space and there was no sign during the inspection that there was anything wrong with the floorboards. Tom was very helpful. He not only answered all my questions promptly but also offered advise on what I needed to do. He also paid a coutsey visit to look at the floorboards and confirmed that the fridge was the culprit. I was just impressed with his dedication and strong willingness to help even though he didn't have to.