ACTION WINDOW & GUTTER CLEANING LLC
About us
Action Northwest is your premier provider of roof and gutter cleaning, gutter installation and repair, and much more, in the Portland Metro area. 100% Satisfaction Guarantee. Free Estimates. Since 2004 we’ve served thousands of happy clients. We’re here to take care of the difficult, dangerous, dirty work for you. Your home is taken care of the right way every time. From start to finish we make things easy for you. No worries and no hassles. Cutting edge technology and our full-time customer relations team make sure your experience, from your first call, to the work at your home, to invoicing and sending before and after photos, is easy and transparent. Let us know how we can make your life easier. We'd love to help! Our Services: Gutter Installation; Gutter Repair; Gutter Cleaning; Moss Removal & Roof Cleaning; Moss Treatment; Roof Repair; Pressure Washing & Surface Cleaning; Window & Solar Panel Cleaning; Dryer Vent Cleaning. OR CCB Lic. # 186819 ODA Lic. # AG-L 1004324CPO (With our expanded services we've updated our name to Action Northwest, from Action Window & Gutter Cleaning.)
Business highlights
21 years of experience
Services we offer
Gutter Installation; Gutter Repair; Gutter Cleaning; Moss Removal & Roof Cleaning; Moss Treatment (ODA Licensed); Roof Repair; Pressure Washing & Surface Cleaning; Window & Solar Panel Cleaning; Dryer Vent Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.916 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 19% | ||
| 0% | ||
| 6% | ||
| 19% |
Showing 1-16 of 16 reviews
Alana T.
Aug 2017
They did a good thorough cleaning of all the gutters.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We're so glad that your gutter cleaning service went well and was thorough! Thank you for sharing your experience!"
Alana T.
Aug 2017
They did a very thorough job in cleaning the windows, and spent a lot of time trying to clean the roof.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We're happy to hear that your window cleaning and roof cleaning service went well! Thank you for sharing!"
Alana T.
Aug 2017
They cleaned the gutters, but it didn't appear that the cleaned along the entire upper gutters, they just did the down spouts. The can improve by being more thorough in their cleaning.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Thank you for sharing your feedback! We always want our clients to be happy with our work, and we have a 100% Satisfaction Guarantee on all of our services to take care of any issues brought to our attention within 30 days. Our gutter cleaning service does include cleaning the gutters as well as the downspouts from the roof line to the ground. We apologize if our crew missed a portion of your gutters."
CAROL B.
Aug 2017
They missed a few windows, but were excellent at cleaning the majority of them. Both young men were very personable, and anxious to please.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We're so happy that the cleaning was excellent and that our crew was personable and eager to please. We appreciate knowing the ways we can improve. We really want you to be happy with our work and we have a 100% Satisfaction Guarantee if there is something missed during service to come back and address the issue. Thank you for sharing your feedback!"
Paula J.
Jul 2015
The service seemed fine (I wasn't home when it was performed), however the Action Windows & Gutter scheduler made a HUGE MISTAKE.
I found Action Windows & Gutter via a co-worker's recommendation through her B2B networking group. I had called around to a few places to get estimates for the work described...Action Windows & Gutter being one of them. I got busy and didn't get back to them for a few days, but continued with my search of vendors. A week or so later I receive a call from the scheduler asking me how the service went. I told her, "Service for what exactly...I never authorized anyone to work on my house." It turns out they sent out a rep who did all of the work without my verbal or written consent. I was P*****!
I spoke to owner Guy Rencher. He explained that a mistake was made but wanted me to pay the full price. I asked if he would provide a discount for the mistake, he suggested 10%. I took it, but looking back I should have asked for more. Luckily he was one of the less expensive vendors.
Long story short Guy admitted to the mistake and tried to make good, which I think he did. Will I use them again, maybe/yes.
I found Action Windows & Gutter via a co-worker's recommendation through her B2B networking group. I had called around to a few places to get estimates for the work described...Action Windows & Gutter being one of them. I got busy and didn't get back to them for a few days, but continued with my search of vendors. A week or so later I receive a call from the scheduler asking me how the service went. I told her, "Service for what exactly...I never authorized anyone to work on my house." It turns out they sent out a rep who did all of the work without my verbal or written consent. I was P*****!
I spoke to owner Guy Rencher. He explained that a mistake was made but wanted me to pay the full price. I asked if he would provide a discount for the mistake, he suggested 10%. I took it, but looking back I should have asked for more. Luckily he was one of the less expensive vendors.
Long story short Guy admitted to the mistake and tried to make good, which I think he did. Will I use them again, maybe/yes.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Thank you again for your feedback. We are glad that your service went well, and again we are sorry for the mistake made regarding your service. While everyone sometimes makes mistakes, when we make a mistake we always do our very best to make things right."
Christopher S.
Jun 2015
After having a tile fall from our roof onto our deck we had another vendor come out and take a look at our roof and discovered that they had actually replaced the tile on our roof with composite material and did not secure the tiles.
David G.
Aug 2014
- Showed up as scheduled.
- Excellent job - spotless windows.
- I will not hesitate to use this company in the future.
- Highly recommended.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Thank you. We didn't realize that the voice mail box on the office phone was full. That has been remedied!"
L C.
Jun 2014
Action Window has cleaned my windows for multiple years. Due to the steep slope (one level in the front and 4 levels in the back) windows must be lifted from the inside. Some of the windows are very large and heavy. Each time the crew has treated the windows and screens carefully so they fit back like new.
Today, Heiden and Justin performed the work. Both did an excellent job. The windows sparkle and shine and make the rooms brighter. Very professional.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We love hearing that our crew did an excellent job and made your home brighter! We are always grateful for our ongoing relationships with our clients. Thank you for sharing!"
Arlyss D.
Mar 2014
Wonderful company. I had to be away when they came and it was wonderful to come home and find my deck and walk much cleaner than when they came.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We are so pleased to hear that your service was wonderful. Thank you for sharing your experience!"
Donald P.
Jan 2014
They came and did their job well and it saved me getting up on the ladder and fiddling around with the ladders. It was good.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"We are glad to hear that your service went well! Safety is very important to us, and we are glad to save our clients from the risk of getting on ladders and roofs, and let our professional crews take care of important home maintenance. Thank you for sharing!"
Susan M.
Nov 2013
We had some windows replaced and were very happy with Mike. With this, the company also recommended this window washer. We wanted only outside washed. Price was $304.00. Work was very poor. In all fairness, they did offer to return, but we were under a time crunch.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"This is a very odd situation. We 100% guarantee our work, including a money back guarantee. The only thing we ask is that if there is a problem, and it is fixable, that we be allowed the chance to come back to make things right. First, please notice that a full year went by between the time the work was done, and the time the review was posted. Second, missing from the story is the fact that the customer wanted the windows cleaned by a certain date for family reasons, and that on the only day available (this was short notice), there was a driving rain storm. You can clean windows in a drizzle, but it is really tough in a driving rain storm. The customer wanted us to go ahead, even with the storm. Third, please note that we did offer to come back and fix the problem, and that was refused. We spoke with this customer after she posted the Angies List review, and still offered to try to make it right. She seems to have preferred to leave the post as it was, even though it was a year after the fact. The reader will have to draw the reader's own conclusions."
JULIE W.
Oct 2013
Wish I had checked Angie's list first before calling for the service as a result of a reference from my neighbor. The two guys who came out to do the cleaning were courteous and did a great job but the office personnel is a nightmare. I was never notified when they were going to come out, they just showed up. I never got a receipt, I tried to take advantage of the no worries 3 year deal but received no response to 2 voicemails and 2 emails. Seriously, is it so difficult to get good administrative help? If the owner would call me I would be happy to work something out with them.
Alvin C.
Dec 2009
They were prompt, quick, and gave me the bill to send a check. They were very reasonable.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Thank you so much for your kind words and we look forward to doing continued work with you :)"
ANN M.
Jan 2009
The workers cleaned the roofs with a leaf blower and blew debris onto the decks below and failed to clean those when they were finished. They cleaned out the gutters, but did not clean moss off of the roofs or treat them which we had thought was going to be part of the service. Four months after they completed the work it rained heavily and we noticed that the gutter along the back lower level of the house was full of water and not draining for a number of weeks after the rainfall. That part of the roof which is north facing was covered with moss and leaves as well as pine needles which they failed to remove when they came to do the cleaning. I called our property management company and was told that Action would be called back out to unclog the gutter since the job was guaranteed for 6 months. After waiting a number of days and contacting the property management company again I was given the phone number for Action. When I called them I was told that someone had come back out, looked at it and they had put something on the roof that would kill the mold. When I questioned him as to how that could have been possible since the roof was still covered with leaves and pine needles and there wasn't any evidence that anyone had been there (they would have had to put up a ladder to get there.) He got very angry and asked if I was accusing him of lying. In fact my husband had been home when they came by and he said that they just observed the roof from the ground and didn't take any action at all. I said something to the effect that his customer service skills were lacking and he hung up on me. Our property management company has placed them on the list of vendors to not do business with in the future as I was one of many residents who complained about their work and professionalism.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Well that is very unfortunate that you felt that way and I apologize for that. That is not a standard practice for our company. After reviewing some things we have had a long lasting relationship with Hood view estates and there property management company our last service with them was June of 2013 there are very happy and satisfied with our service and work. Unfortunately some of the things you were requesting as a resident our company could not do we did come out and do some things as a courtesy but we were not hired by you we were hired by the property management company. So once again I'm sorry your experience wasnt good"
Jill B.
Dec 2008
Everything was good. They left a 10% off flier on my door. I called them and they looked up my house on google and gave me an estimate to do the job. It took about 2 days. They cleaned everything up out of my yard and they were on time.
Response from ACTION WINDOW & GUTTER CLEANING LLC
"Thanks [removed member name] for the comment we look forward to do continued business with you :)"
Jill B.
Dec 2008
Everything was good. They left a 10% off flier on my door. I called them and they looked up my house on google and gave me an estimate to do the job. It took about 2 days. They cleaned everything up out of my yard and they were on time.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ACTION WINDOW & GUTTER CLEANING LLC is currently rated 3.9 overall out of 5.
ACTION WINDOW & GUTTER CLEANING LLC accepts the following forms of payment: CreditCard
Yes, ACTION WINDOW & GUTTER CLEANING LLC offers free project estimates.
No, ACTION WINDOW & GUTTER CLEANING LLC does not offer eco-friendly accreditations.
No, ACTION WINDOW & GUTTER CLEANING LLC does not offer a senior discount.
No, ACTION WINDOW & GUTTER CLEANING LLC does not offer emergency services.
No, ACTION WINDOW & GUTTER CLEANING LLC does not offer warranties.