Ryan Osburn Plumbing

I FEEL LIKE I PAID HIGH-PRICED PLUMBER WAGES FOR ABSOLUTELY NOTHING. NOT ONLY DID THIS COMPANY NOT FIX THE CLOG, THE INFORMATION THEY GAVE ME ABOUT THE LOCATION OF THE CLOG WAS ENTIRELY INCORRECT. RYAN OSBURN, THE OWNER, TOLD ME THEY COULDN'T BE BLAMED FOR NOT "HAVING THE RIGHT EQUIPMENT," YET I WAS STILL REQUIRED TO PAY FOR THEIR LACK OF HAVING THAT APPROPRIATE EQUIPMENT. THE WORKER WAS AT MY HOUSE A LITTLE UNDER 2 HOURS (I TIMED HIM CAREFULLY) AND I WAS BILLED FOR 2 1/2 HOURS WORK AT $72/HOUR. WHEN I QUESTIONED THE OWNER ABOUT THE EXTRA HALF HOUR, HE TOLD ME IT WAS "TRAVEL TIME" FROM THE LAST JOB. HIS WORKER HAD CALLED ME TWICE ENROUTE TO MY HOME FROM THE PREVIOUS JOB (ABOUT 3 MINUTES FROM HERE) BECAUSE HE WAS LOST AND WANDERING AROUND LOOKING FOR MY HOUSE. RYAN OSBURN DID AGREE TO REMOVE THE 1/2 HOUR ($36) SO-CALLED TRAVEL TIME FROM MY BILL BUT DID SO IN A CONFRONTATIONAL MANNER. BOTTOM LINE, IF YOU NEED DRAINS CLEANED, RUN THE OPPOSITE DIRECTION FROM THIS COMPANY!