SIGNATURE LANDSCAPE CARE

I have been a customer of Signature Landscape for many years, but finally had to cancel my service with them. Over the years, I have seen their service level go downhill. I'm not sure if the original owners are still involved in the business or not, but something has changed since I first started with them. They used to come out once a month for treatments to our lawn and shrubs, which also included an annual aeration. Then they started charging for the annual aeration. In the last few years, they have gone from monthly treatments to 9 treatments per year and now it is down to about 6 treatments per year. They stated that with the type of fertilizer and other chemicals they use, it is not necessary for them to come out every month. I pay a monthly service fee for them to come up, regardless of how many treatments I get per year. At the start, the monthly service fee made sense because they were coming out every month. Now that they don't come out every month, I still continue to pay their monthly fee; otherwise, it's more expensive for the whole year if I paid them based on when they come out to do a treatment. During all of this time with Signature, I have seen increases in their monthly service fee, which had been very reasonable. However, in Nov 2018, they increased my monthly fee by over 20% (which in their letter notifying us of this increase, they considered it a "reasonable increase") and now 18 months later, they are increasing the monthly fee by 19%. As much as I wanted to stay with them, it was difficult to do so given the last two increases and the fact that their service quality is not as good as it has been in the past. Their service is okay, but not great. Our lawn stays green throughout the whole year, but I had bare spots pop up (which another lawn care expert said was due to insects) and had some weeds pop up that started to take over some sections of the lawn. I decided to try another lawn care service that is not as expensive to see if I see any difference between them and Signature.

...............................................................

They were great! They were very busy (early in the season), but fit me in and had my lawnmower ready to go in about a week. They also gave me tips to avoid trouble in the future.

unknown

.

unknown

Aric came to the property, reviewed our needs, and decided he didn't want us as a customer.  This after agreeing to do our landscape care in late August.  In my opinion he was unprofessional and had a chip on his shoulder.  I cannot recommend this provider as a result.

unknown

.

.

unknown

unknown

unknown

unknown

unknown

unknown

Our back yard was at a slight incline with potholes and grass growing everywhere.  Our very small front yard just needed new grass and sprinklers.  For the back yard, we had Signature Landscape Care come out to slightly level it, put down all new top soil, lay down turf, put bark dust around the edges and put in a sprinkler system.  They also put two drip lines in for 2 future garden boxes.
They came on time, finished quickly and it looked great at first.  Brian was very professional and just told us they would come back next Spring to adjust the sprinklers and the drip lines on the garden boxes if needed.  
Problems:
#1 About 2 weeks later, we noticed the front yard grass did not go to the property line to meet the neighbors grass.  The property line was obvious.  Our neighbor even noticed.  I called Brian and he said someone would come out the next week.  No one did.  I called again and he said it was too late with all the rain and they would come out as soon as they could.  They never did.
#2  I called in Srping as we needed to have sprinklers adjusted.  I left 2 messages for Brian and never heard back.
#3 This is the worst.  Our entire back yard is a muddy.  The grass is not thick at all.  We cannot even step on it as it is so slippery with mud.  There is not enough top soil to for the grass to grow.  We are VERY careful with our grass.  We do not cut it short.  We keep it properly watered and fertilized.  There should be no reason for it to look this bad.  There is one blade of grass every inch or so.  There is still a decent slope on the grass, there is just not enough top soil for it to grow. 
#4 From day one until now, there are a TON of mushrooms.  They disappear some in the summer, but are always there.
For this much money, our yard should look better than what we started out with.  Our old back yard had pot holes and 5 different colors of grass, but at least we could use it.

The fertilizer they used didn't do much to my yard. The irrigation system was watering the lawn to much and was drowning the grass. No one bothered to turn the system off or adjust it. Their follow through was awful and the chemicals they were using on the lawn were not effective. They also walked over a plant and broke it when they were here once. They lawn itself looks fair but their service always seemed rushed. They didn't use the care I felt was necessary when taking care of my lawn. The cost listed is per visit. They visited an average of once a month.