Pacific West Roofing LLC

completed as requested.

Most of the time it went well. There was some time management issues. But overall it went well!

After almost 2 years of an excruciatingly painful and frustrating process working with Pacific West Roofing Co including: no shows and numerous pushed out start dates; our roof being completely torn off in the middle of winter and left with only underlayment through 4 snow/ice storms; debris being strewn in our attic like kindling next to our gas furnace; extreme lack of communication or answers to our questions; police called to our house for storage of materials on street without permit, parking heavy duty equipment and cracking our neighbors driveway, not remedying cracked driveway for 8 months; installing gutters on only half of our house; tacking thousands of extras onto our bill after one in a half years of continuous headache without explanation or documentation let alone acknowledgment of the terrible experience they put us through, then fighting us to get every last dime of these “extras” out of us; we feel it is our duty to share our story and warn the public to NEVER hire Pacific West Roofing Co. Detailed Timeline • June 2016- we received bid and agree to proceed with project for a SUMMER installation • Date comes for installation, we rearrange our schedule to move all of our pets out of our house due to the noise and stress of putting on a new roof- no one shows up with no e-mail or phone call to alert us the date has been moved • Date is pushed out 4 times in favor of other presumably more important projects • Materials are not ordered properly continuing to delay the timeline • We communicate with PWRC that we are only comfortable to proceed with installation in the winter if the weather is favorable • November 2016- PWRC performs a complete tear off of our roof, just before 4 of the biggest snow storms to hit Portland • Debris from the complete tear off litters our entire attic including on top of our gas furnace system, we have to call to request that they clean this mess up asap due to fire hazard • Police show up to the project as PWRC is storing materials on the street without a permit • Roof is left exposed to the elements with only 1/2” plywood and underlayment through 4 ice storms, freezing and thawing multiple times • Weeks go by without ice or snow when they could have made an effort to complete this project, rather, we wait months and additional snow storms with no roof on our house • Our heating bill goes up exponentially • We e-mail and call PWRC with our concerns repeatedly with nothing more then a receptionist saying someone will give us a call… no call • Without gutters the walkways around our house are covered in inches of sheer ice, our basement tenants with a new born baby, cannot leave their apartment safely • At this point we realize only half of our house has gutters, and no down spouts • We have to contact and pay another contractor to finish the gutters and down spouts • PWRC parks heavy duty equipment in our neighbors driveway to install the roof cap • Our neighbors inform us this equipment cracked and broke their driveway. • We are now at risk being sued by our neighbors because of PWRC poor decision making • When the project is presumably complete, PWRC leaves a stack of materials against our other neighbors house, we have to contact them to come remove the materials • It takes 8 months of persistent e-mails and phone calls by both us and our neighbors to get PWRC to address and remedy the cracked driveway • Without fixing the damaged caused to our neighbor’s home or sending us anything in writing that they will fix the problem, a bill shows up for thousands higher then our original bid without any documentation • To our dismay, PWRC has the audacity to negotiate with us for every last cent, including all the undocumented changes, without any consideration for the terrible experience • They offer us a couple hundred off the bill for the trouble • After months of phone calls trying to get a hold of the President of the company, he tells us we ended up with a “good roof” and this is just how construction goes… • To be done with this nasty nightmare of a situation we are still paying over $2,000 in addition to the original bid just to be done with them We chose Pacific West Roofing Company because we thought they had a professional reputation, and they were not the least expensive quote we received. We are completely shocked at their treatment and feel incredibly taken advantage of. They did not offer any kind of reasonable financial compensation for their mistakes let alone diminished quality of roofing materials after being exposed to the extreme elements for such a long period of time. We feel gouged by the company after being charged thousands of extra dollars covering their overhead for reluctantly fixing our neighbors driveway. Their service has been extremely unsatisfactory and can be described as unprofessional, incompetent and driven by greed. We strongly urge all considering Pacific West Roofing Co for their roofing projects to reconsider.

I chose Pacific West due to the initial responsiveness and trust in their Salesman. I gathered quotes from 3 reputable companies and though Pacific West was the highest bidder, I appreciated the level of detail and attention during the bidding phase. However, once we signed the contract with Pacific West, the good experience with their service and quality ended. We were given a half day notice on scheduling the roof. I happened to be home at the time of delivery of the dumpster which required my signature before they would leave it. Crews came at all times of day (including at 9pm at night!). Trash was prevalent, and the side of my house was damaged. I am still finding roofing scraps and nails in the yard almost one year later. My neighbor works with OSHA and had serious safety concerns of the crew throughout the roofing job (they would jump from the dumpster ledge to the roof). I was initially told that the current roof was in incredibly poor condition, yet the crews did not replace a single sheet of plywood from the original roof. The crews also destroyed several gutter guards. I had a coupon for roof maintenance from the Angies List book for Pacific West which was not honored. Bottom line: Pacific West has strong selling qualities and poor contracting qualities and follow through.

They fixed the hole. They did an excellent job. I would use them again and recommend their service.

Project has not started.

Pacific West recently completed a new roof for us. Our expectations for the finished product were high, but Pacific West’s team exceeded them. While the very wet fall and winter caused scheduling delays, once the work began, their staff was exemplary. The Project Manager, Matt Krill, provided smart recommendations for solutions that we had not thought of that greatly simplified the project. The Project Coordinator, Carrie Austin, was extremely responsive to all our questions, and kept us informed of status in a timely, professional way. The delivery crew was efficient and cheerful. But our highest praise is reserved for the actual roofing crew of 5 that was supervised by Hector Voya. They arrived promptly, worked long hours with minimal breaks, were conscious of safety, and remained positive and courteous throughout the project, even when unexpected issues arose. We would recommend Pacific West without hesitation.

Fabulous company. We would recommend this company to anyone that needs to have their roof/gutters cleaned. They were very courteous and did a better job than any other company we have used in the past.

The roof put on in May 2016 is performing up to my expectations. The installation itself was smooth. Matt and Brian responded quickly to my concerns during the install and a couple of times during our very wet, first winter. No complaints, I definitely recommend them.

perfect in all aspects

Work was completed in one day and all debris cleaned up and removed.

Matt guided us in choosing the best type and color of roofing materials. He worked with us to time the job between rain showers. Great communication with the office staff. Work was done efficiently by the crew. They left the area surrounding the house clean.

The second repair fixed it but they charged me again for the repair. Brian Jarvis said " We do not warranty repairs, unless re replace an entire section of roof." They should have inspected and repaired the roof the first time.

I was very pleased with the work done by the crew, especially the care they took to make sure everything was tidy and picked up after the job. The installation of the torch-down roof was careful done and has proved to be flawless and leak-free through three very stormy winters. If there's one thing I could change, it would be to make sure that the size of the drain-holes through the roof--where they enter the oversized downspouts--matched the size of the downspouts. One-inch diameter holes leading into four-inch downspouts aren't terribly effective. But that was my fault in specification.

Two days. I have a small house. The crew worked very hard and completed it in two days. They cleaned up very well both days. The crew were very respectful and professional. I have recommended them to others and would do so again.

Job very well done. The two roofers worked really hard. No loafing. The job site was cleaned up and all of the debris was taken away. After the job was done, it was inspected by a manager to make sure it was done properly.

It went very well. Stan was timely and very professional. The time he spent guiding me to choose the right product and style was refreshing. I highly recommend Pacific West Roofing.

The job they did was excellent, removing the old roof and installing the new roof. Hector and his team were friendly and on time. He also kept me posted as to what was happening on each phase of the job. He was also very willing to stop and answer any questions I had. I would recommend this roofing company to friends and anyone who needs roofing work completed.

Pacific West did a great job repairing my roof. They replaced sheeting, repaired dry rot in a few rafters, replaced a few trim boards, and replaced some siding on the peaks of my roof. The crew was very friendly and did a great job. Excellent job on the clean up and were careful with our plants near the house. They brought my 1950's house up to modern standards for ventilation. I would definitely recommend them, and use them again.

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We are extremely pleased with the work performed by Pacific West Roofing. They removed 4 layers of roof, performed repairs, and installed a new composition roof. The initial contact with the project manager was very professional and the estimate arrived quickly. The project manager explained every step of the process to make sure we knew what to expect--and stayed with the project, checking in regularly, to the end of the project. When decisions had to be made, he advised us of the options and costs, and proceeded only with our ok. The roofers were hard working and reliable, checking in with us at the beginning and end of each work day, and they thoroughly cleaned up at the end of each work day. We are confident we chose the right roofing company and don't hesitate to recommend Pacific West Roofing.

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