Leather Medic - Oregon

I called Key Home Furnishings and spoke to Alan, the customer support person, who was very apologetic but really could not do anything  himself to help us, except to tell us he will contact the Flex-Steel technician for our territory and ask when he can come take a look at the problem.  Imagine our stress and unhappiness - we had waited for 3 weeks for delivery, and after only one day, we have a broken/useless brand new chair.  I stressed my extreme disappointment to Alan and requested that he call the Flex-Steel technician and have him call me back that same day.  He agreed to do that.

About an hour later, I received a phone call from Matt Tegman from Leather Medic of Oregon.  I described the problem and he understood immediately what needed to be done.  He gave me instructions over the phone and the problem was solved!  (There is a wire which plugs into the motor that raises the leg support portion of the chair, and while it appeared to be connected/plugged into the motor, it apparently was not making proper contact.  The wire had been zipped-tied to the frame of the chair and didn't allow  enough slack in the cable to let the plug make proper connection with the motor.  I simply had to move the zipped tied cable about two inches, which allowed enough slack that I was able to press on the plug and insure it made proper connection with the chair's motor.

Matt was very well informed and knew all about the Flex Steel model we had purchased.  HIs phone call to me was very prompt and he understood the problem and our anxiety completely.  He gave me very clear, easily understood instructions over the phone and the problem was solved.  I am now back to being a happy customer with my brand new motorized recliner Flex Steel chair!

Many thanks to Matt and his company, Leather Medic of Oregon.  I would highly recommend Matt for any type of furniture repair or warranty work.  He seems like a very professional business person who recognizes the value of customer service.  Thanks, Matt!!

Phil Benson

Beaverton, Oregon

It was all good.  Matt came to the house, did a quote for us to think about.  When it was a go, it was a challenge to get him back to do the work but in the end it was worth the wait.  Craftsmanship was great and what others said was a "dead" chair is now my parking spot each night.

Matt Tegman was incredibly nice, and he was easy to work with. He offered us several options on the rebuild, explaining the costs of each option, and let us choose (no railroading us to the priciest option!) He came to our house to look at the sofas, offered us an estimate, took the sofas to his workshop in his truck, and, when he discovered the weaknesses in the original frame, let us come to his home workshop to show us the insides of our sofas and explain why they had broken. His work was thorough and high-quality, and he kept in excellent communication with us while our sofas were in his workshop. I'm especially amazed at how close to new the finish looked after he re-glazed it. Matt is a true professional, and we would call him again for any leather furniture repair.

He took care of the manufacturer approval and called to let me know when he could come to repair it. He put me at ease and I was comfortable having him in my home.

They've been wonderful. The tear kept coming apart, and I had to call them a few times to fix the tear. They came out quickly, re-patch it up with no cost to me, and they have a one year guarantee. They've been really good. They had difficulty getting the right product to repair the tear. The guy said that if this last repair doesn't work, he would refund my money and refer me to an upholsterer.