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MasterShield - Leafless in Portland
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Gutters & Downspouts Cleaning Service,
About us
The proven gutter guard that keeps everything but water from getting in your gutters—guaranteed! Below are 6 major reasons MasterShield® gets the top ratings again and again but the bottom line is this: MasterShield® works where other gutter systems fail. No other gutter guard in the northwest can stand up to fir & pine needles like MasterShield®, period. Compare us to LeafFilter or Costco’s LeafGuard and see for yourself. MasterShield® does not disrupt your roofing and it cannot and will not in any way void your roof’s warranty. MasterShield® is the safest thing you can add to protect your roof and home, and once you see it for yourself we know you’ll agree.
Business highlights
13 years of experience
Services we offer
Gutter Guards, Gutter Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.522 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 5% | ||
| 9% | ||
| 0% |
Showing 1-22 of 22 reviews
Karen B.
May 2019
We already knew most gutter covers just did not work, so we had already narrowed down our choices to two types. The salesperson was quite a character but convinced us that this would be a better choice for us and that they would stand by their work. I found the initial estimate we got very confusing because it wasn't really a written estimate, more just a sales figure we got. However, after contacting them again saying we wanted to go ahead with the installation, we quickly completed the process and scheduled installation at our convenience. When the day came for our installation, we had to wait a day for a sick crew member, but the crew showed up the next day and completed the job which was expected to take two days in one day. They seemed to do a good job and cleaned up reasonably well, though we found a large number of large staples around afterward (they weren't sure where those would have come from). One feature of the mastershield (which is not really the crew's fault) is that they do not appear to manufacture inside corners, so they had to fit multiple pieces in those locations. Those pieces do not work as well as hoped and do collect debris, but we will have to see how things go in different seasons. They are already coming out to address an issue where the gutters may not be fully sealed in one corner. Overall, they have been very responsive to my concerns, and I still think the product is better than others on the market and definitely better than what we had before. I thought the cost was reasonable, especially given that we go new larger gutters out of it.
Glenn M.
Oct 2018
It went well. However, there were some communications problems between the office in Portland and the main office in Seattle. That resulted in my having to call the Seattle office to tell them that what they wanted, such as payment for work, had been handled by the Portland office. Other than that, it was a good experience.
Charles W.
Jul 2017
They were late on installation and not responsive on follow up calls.
Response from MasterShield - Leafless in Portland
"Hello there, We show that your gutters were purchased at the end of June 2016 and installed at the end of July 2016. Four weeks between purchase and install is pretty typical in the construction industry as we have to order and wait for supplies and also have other purchases that may have been made ahead of yours that had to be completed first. We operate on a first come, first served basis. We also show that you had called in to have us out post install a few months later because the gutters were not 'operating correctly'. We came out as soon as we were able to (Fall is a very busy time of year). What we found was not too surprising, the gutters were full of leaves! Clogged gutters are a very big problem in the Pacific Northwest, which is why we do offer a gutter cover to keep out debris this was something that you opted to not install. Our workmanship warranty does not cover clogged, open gutters but we did end up cleaning them out for you free of charge since it was very rainy and your gutters were overflowing. We are confused why you are unhappy almost a whole year later with all that was done, but would be happy to answer any questions you may have about installation timelines if you are thinking about putting a cover on before the rain starts up again. Please contact us at 800-503-7597 if you would like to discuss."
Mara C.
Jul 2017
Good service, good price.
Response from MasterShield - Leafless in Portland
"Thank you for your business, we appreciate you!"
Helena L.
Dec 2016
Excellent - schedule was dependant on the new roof being installed and the outside of the house being painted. Crew was knowledgeable, professional and clean up after the job. We are very pleased with the result.
Charles W.
Dec 2016
The gutters look good and the workmanship, once performed, was good. We did have some communications problem. I understand they were having some staffing issues, but they didn't keep us informed of the schedule and we're no-shows twice.
George D.
Dec 2016
Told gutters were 8 weeks or more scheduled out, but if I ordered my rood to beckoned for 1500.00, then gutters would be done within 1-2 weeks. Roof was done, and still no gutters.
Response from MasterShield - Leafless in Portland
"Thank you for your feedback we were able to locate your contract that was signed on 11/28/2016. It was sent in by R. M. on 12/05/2016. We have your gutters installed on 12/12/2016. Exactly two weeks from the signing date. We don't sell roofs here but we will call you today 12/15/2016 to get to the bottom of this! Sorry for any inconvenience or confusion and thanks again for letting us know! Best Regards, MasterShield Team (206) 466-2500"
Stephen K.
Sep 2016
I think it went really well the only issue in the end was i was home when they finished and they were supposed to knock on the door to let me know that they were done and they didn't. They left a note instead, without the invoice I have reached out to the SP to have the invoice sent to me so I can pay it.
Response from MasterShield - Leafless in Portland
"We appreciate your patience and are glad that you are happy with the product. Your feedback it greatly appreciated! MasterShield"
KENNETH L.
Aug 2016
There was a slight delay for a few days in the middle of the job because the wrong parts were shipped from the supplier. They had to reorder the parts and wait for them to come in. Other than that everything went smoothly. They came in every day and worked hard. They were very neat and knowledgeable and I would definitely recommend them. The man in charge of the Tigard, Oregon office is Kevin Davis. I started out doing business with their sales rep who came out to measure and inform me about the product. His name was Adam, he was very personable. I never actually met Kevin but I spoke with him a few times over the phone. He was also very pleasant and went above and beyond to see everything done properly for me. There was a gentleman named Sean and his working partner Jesse who were also very hardworking. Sean had been with the company for 9 years and was very knowledgeable about how to do his job.
Response from MasterShield - Leafless in Portland
"Thank you for reviewing our company! We know this product will serve you well in many years to come! Please call us if you need anything at all! (888) 831-5089"
Daniel M.
Mar 2016
unknown
Response from MasterShield - Leafless in Portland
"Thank you for your feedback! We appreciate your business and the time you took to give us a review. We look forward to you continued happiness with your MasterShield install."
Tate K.
Jan 2016
unknown
Response from MasterShield - Leafless in Portland
"Thank you for reviewing us on Angie's List!"
Mary K.
Oct 2015
well
Response from MasterShield - Leafless in Portland
"Thank you for your business. We were excited to put a system on your home and look forward to your continued happiness."
Sara G.
Oct 2015
I am very happy with the service that this company has provided me so far. I did a lot of research about gutter protection and it really is a mixed bag as to how effective a shield can be. This company's guarantee is amazing! Money back under certain conditions. If the system clogs then they will come out and service it for free . Any problems with water damage etc is covered also. I am hopeful that these protective gutter guards will do the job as we have 3 large trees around our house and have to clean our gutters 3-4 times per winter. According to the research I have done these shouldn't need anything done as the debris eventually blows off. Got my fingers crossed! :)
They are a very professional team. The young man who installed the gutters has been working for the company for over 5 years and he stated that "we hardly ever have any service calls...just installation calls"
They are a very professional team. The young man who installed the gutters has been working for the company for over 5 years and he stated that "we hardly ever have any service calls...just installation calls"
Response from MasterShield - Leafless in Portland
"Thank you for taking the time to review our company. We know that you will be happy to find that your new gutters will continue to serve you well throughout the years, and look forward to your continued satisfaction with our product. Thanks again!"
Kathleen T.
Sep 2015
Some bumps along the way, but the crew were great. Issues were resolved to my satisfaction.
Response from MasterShield - Leafless in Portland
"So happy we were able to come through in the end and give you a system that works for your home. We look forward to an update in the future!"
Alan M.
Sep 2015
Great! Kevin's professional presentation through crews installation and clean up.
Response from MasterShield - Leafless in Portland
"Thank you for your time! We appreciate the review and look forward to your continued satisfaction with our product! MasterShield"
David S.
Jun 2015
MasterShield's Tigard, OR office guys were great. The local office GM, Kevin, came out for initial consultation and provided a quote. We compared the technology and the pricing to other gutter protection systems and choose MasterShield because it was a much better value and had a great warranty.
The installation crew was professional and worked hard to remove the old gutters, install the new and cleaned up after the job.
I am pleased with the look and the the entire project.
The installation crew was professional and worked hard to remove the old gutters, install the new and cleaned up after the job.
I am pleased with the look and the the entire project.
Response from MasterShield - Leafless in Portland
"Thank you for your business. We take pride in our work and our excellent warranty. Should you need anything please don't hesitate to contact us!"
Steven B.
Nov 2014
Job was performed on time and as expected. Courteous workers explained installation and product thoroughly.
Response from MasterShield - Leafless in Portland
"Thanks for your review. We are happy to hear that you have a product that is worthy or your praise! Please don't hesitate to contact us should you need any further assistance with your Gutters or Roof Cleaning. Best Wishes! MasterShield"
Andrew C.
Sep 2014
Friendly, prompt service. Good price, good look. Very happy.
Response from MasterShield - Leafless in Portland
"Thank you! We are pleased to know you are happy with your new gutters system and that the install was fast and friendly. -MasterShield"
David G.
Aug 2014
Excellent, prompt, friendly, professional service! We will use them again for future projects.
Response from MasterShield - Leafless in Portland
"thanks for the nice words looking forward to hearing from you in the future"
Wanda F.
Aug 2014
Arrived as planned did an excellent job.
Response from MasterShield - Leafless in Portland
"Thank you for the review and for your business. We appreciate the opportunity to service your home and take care of your gutter needs. Should you need our services with anything going forward please do not hesitate to give us a call and we will take care of you right away. Thanks Again! -MasterShield"
R P.
Apr 2014
We found Mastershield at the fall home show. The sales pitch was terrific (of course). We signed up to have our gutters replaced and the representative came to the house. He walked around looking at the size, height and uniqueness of the roof. He gave us an estimate, with a start date and an assurance the job would be done in 5-6 days. The job started on the agreed upon date. And that's where the promises ended. The 2 guy crew showed up here and there and stayed 2-5 hours at most. When we called the representative, he had one excuse after another. The van broke down, it's raining outside, the guys have a class, the guys need to finish up somewhere else .... you get the gist. Over the next 3 months, we were in constant contact with the representative, but the work was not progressing. He explained the current lack of progress was due to: the house was to tall for his ladders, the pitch of the roof was to steep, the angles of the roof were to dangerous, etc.
To which I replied ... before you made the bid, you walked around the house a few times taking notes. There were no roof issues brought up at that time, and over the course of the 3 months, the roof did not get taller or the pitch become steeper.
With no resolution and no end date in site, we called the main office in Seattle, and explained the situation. He was apologetic and annoyed that this situation had occurred. Within a few days, he had a crew come down from Seattle, where they showed up early, worked all day and left the yard tidy and clean. They had to replace some of the work the original crew had done, which the original representative was hot happy about, but the Seattle crew was honest and did good work.
A big issue I had was that we had put the down payment on a credit card. Which was fine. After the Seattle crew left, without a 'walk-around' with us, the original representative decided the job was done and charged my credit card without telling me.
The gutters are now replaced. I would like to think they are fine, but we've not had enough 'downpours' to know for sure.
To which I replied ... before you made the bid, you walked around the house a few times taking notes. There were no roof issues brought up at that time, and over the course of the 3 months, the roof did not get taller or the pitch become steeper.
With no resolution and no end date in site, we called the main office in Seattle, and explained the situation. He was apologetic and annoyed that this situation had occurred. Within a few days, he had a crew come down from Seattle, where they showed up early, worked all day and left the yard tidy and clean. They had to replace some of the work the original crew had done, which the original representative was hot happy about, but the Seattle crew was honest and did good work.
A big issue I had was that we had put the down payment on a credit card. Which was fine. After the Seattle crew left, without a 'walk-around' with us, the original representative decided the job was done and charged my credit card without telling me.
The gutters are now replaced. I would like to think they are fine, but we've not had enough 'downpours' to know for sure.
Response from MasterShield - Leafless in Portland
"We sincerely apologize for the problems we ran into on your job. Try as we might, sometimes good help is very hard to find. The crew that had so much trouble on your job was let go as a result of it. We agree with you that their performance was totally unacceptable. I am glad that the crew we brought in from another market was able to meet your needs and deliver on the professionalism and quality that we demand and our customers deserve. We use in-house employees specifically to avoid situations like yours and until your home it was worked perfectly - we have excellent marks for workmanship, quality, professionalism and value. We take great pride in providing superior service at a fair price. The jobs we do can be quite difficult and regretfully yours was one that just made that crew decide to keep showing up even though they had mentally quit. Because of this, I am unsure why you gave us such bad marks even though we went above and beyond to still deliver what we promised even though we lost money doing it."
Richard E.
Oct 2013
Gutter installation went slowly but efficiently as eave approaches were difficult to access in some areas of the house due to trees and also to house height. installation took about three days: providers clearly communicated with this home owner all anticipated delays or concerns.
Providers were pleasant, kind, and responsive to questions by home owner. providers were professional, and exhibited knowledge regarding their craft. the gutters look very good, appear sturdy and ready for employment.
Providers also did multiple visual sweeps of the work areas and removed small scrap metal, nails and debris created from the installation.
Providers were pleasant, kind, and responsive to questions by home owner. providers were professional, and exhibited knowledge regarding their craft. the gutters look very good, appear sturdy and ready for employment.
Providers also did multiple visual sweeps of the work areas and removed small scrap metal, nails and debris created from the installation.
Licensing
State Contractor License Requirements
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FAQ
MasterShield - Leafless in Portland is currently rated 4.5 overall out of 5.
MasterShield - Leafless in Portland accepts the following forms of payment: CreditCard
Yes, MasterShield - Leafless in Portland offers free project estimates.
No, MasterShield - Leafless in Portland does not offer eco-friendly accreditations.
No, MasterShield - Leafless in Portland does not offer a senior discount.
No, MasterShield - Leafless in Portland does not offer emergency services.
No, MasterShield - Leafless in Portland does not offer warranties.