Mac a Wish
About us
My name is David and I'm a Certified Apple Support Professional based in Portland, OR. My seven years of experience working for Apple Retail has taught me a great deal about excellent customer service and support. As a Lead Genius, I was inspired to help customers on a whole other level. I realized that users needed more time and attention than a 15 minute appointment could ever offer. My service goes beyond the Genius Bar to where you need it the most, in your home or office. Consider me your own personal "Genie-us" and let me know how I can help!
Business highlights
Services we offer
Help and support, On-Site training, PC to Mac conversion, application installs, backup solution, customized business solutions, data transfer, hard drive SSD Drive and RAM upgrades, iPad, iPhone, printer & network setup, software updates, troubleshooting
Accepted Payment Methods
- CreditCard
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a lot in two hours, in spite of a couple of minor blips (I take responsibility). David is very professional, but also very
personable and he has great interpersonal skills. He knows his way around Apple and systems; I
particularly appreciated his wonderful patience, his awareness of technophobia
or techno-anxiety without being condescending. I look forward to more interactions with him.
HUGE! The biggest monitor they make if I have it right.... Anyway I
brought it into the Bridgeport apple store and they set up her gmail for
me. It had been with Quest - Century Link but she moved into a
retirement community and they had Comcast. I didn't like the way Comcast
set it up but it worked ok. Just not convenient for her because it was
not what she was used to. When you're 87 you can't make too many
changes! It gets to confusing for the WWII generation. We had to
download and install Yosemite because her operating system was from
2009! We couldn't even get Adobe Flash anymore! The Apple store didn't
have the 4 extra gigs RAM we needed for such an old computer. So, I
decided to call someone to make a house call. No more "hauling" her
enormous computer anywhere and no more hassles. I looked on Angie's List
and most of the computer people work on personal computers, not MACs. I
found Mac A Wish and David is absolutely great! Nice personality,
patient, good sense of humor, on time (he beat me to Mom's apartment in
the independent living facility), etc. Very capable! He taught me some
applications that I didn't even know about that I can use on my Mac
laptop. (I'm a boomer) The computer now has the NY Times as her home
page instead of Comcast's home page. Yay! We learned how to use a voice
dictation application, how to use ICloud with our photos, etc. I didn't
know all this because I only got my Iphone 2 weeks ago. She doesn't hae a
grandchild that can come over on a work day and do all this stuff, let
alone know how to reconfigure the computer. So we called David Thiele.
It was worth every dollar. Good experience - and fun! and finally we got
it done.
An added bonus, he's very skilled at moving between the Apple world and the regular world. He patiently answered a fair amount of questions with great explanations that I could understand. Thanks David!
Called David, made an appointment for next day. Very prompt. He dealt with Apple on all password and security fix issues by knowing the right questions,. Worked through every device to optimize performance and synched everything on the iCloud so now I have one integrated system that actually works. Even seems faster and more responsive.
Took two hours to do it right. Happy to get the help. Should have done it sooner. Could not have been happier with David's work and his unflappable approach. Real pro and a nice person.
middle of February. Just getting a house call on New Years Day was
impressive, and critical for a job I working on. David drove out, and
was able to get me up and running when I needed it most.
In February I had printer problems, one of situations where you have tried
everything, checking wires, rebooting, reinstalling, going over
settings, and the printer just sits there, mocking you. David came out
again, and managed to get it running happily in a rather short time (but
with travel time and minimum charges, it was an expensive fix.)
I would use him again.
Dealing with computer techs on jobs and in my personal life has often left me frustrated. No one would take the time to explain what was happening, nor actually taught me about my Mac or IPhone and their possibilities.. What he accomplishes in a short amount of time is amazing and appreciated.
Don't wait until you have a problem.....call David to learn some very simple (or complex) things one can do to make your computer and IPhone work for you. You will never work with a nice guy.
Love you, David !!!!
Jo Ann
Would highly recommend both for his values and his knowledge and expertise.
I wish him well, we can use a lot more professionals like David in this world.
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