
About us
As a licensed, insured, and bonded full-service roofing, gutter, and skylight specialty company, we aim to be your trusted one-stop shop for years to come. We've been doing roofing and gutters since 1990, and pride ourselves on our knowledge and accountability in a very high-demand and competitive industry. Our customers will be able to meet with our project managers to walk through their needs and discuss the numerous options we have for their exterior remodeling needs. We also provide full siding replacement including window and door replacements. We are Platinum installers for Owens’s Corning and 5 Star Installers for Certainteed. To be named as the highest installers for these brands we are required to meet the highest standard of installation and make sure the installation meets the amazing warranties these products provide. Give us a call and our friendly and knowledgeable office staff will be happy to speak with you.
Business highlights
Services we offer
Roof and Gutter Cleaning/Repair/Maintenance, Roof Replacement, Gutter Replacement, Moss Removal
Services we don't offer
ask for detail
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by HOMEMASTERS West PDX
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
62% | ||
21% | ||
10% | ||
3% | ||
3% |
Filter reviews by service
"We're so glad you are happy with your new roof and gutters. We appreciate your business. Should any of your neighbor look a little envious of the new look, please feel free to give them our info."
"We're so happy to hear that you are happy with your new roof. We appreciate your business and hope to have the opportunity to help you again in the future."
"Thank you for taking the time to leave a review. We are so glad you were happy with your service. Please let us know when you're ready for your next cleaning and we'll be happy to assist again."
"Thank you for taking the time to post a review! We appreciate your business and hope you'll think of us again when you're ready for your next home improvement or maintenance project!"
"Thanks for taking the time to leave a review! We're glad to hear that you had a great experience while installing your new gutters. Please think of us the next time you decided to start a new home improvement or maintenance project."
"Thank you for taking the time to leave a review! It's our goal to provide customers with great customer service and quality work. Please think of us the next time you are beginning a home improvement or maintenance project!"
"Thanks for taking the time to post a review! It's our goal to provide great customer service and quality work. Please keep us in mind the next time you are getting ready to do any home improvement or maintenance!"
"Thanks for taking the time to leave a review for us! Our goal is to ensure that all of our customers have received great customer service and quality work. Keep us in mind the next time you're in need of home repair or maintenance!"
"Thank you for taking the time to post a review. We are constantly striving to improve our service. We greatly appreciate your feedback."
"Thank you for taking the time to write a review. We're constantly looking to improve and always appreciate feedback."
Because Homemasters does shoddy work that they refuse to stand behind.
I wish I had. I didn?t,and I ended up regretting it. I asked them to stop the leaks in my roof. They told me how much it would cost. I paid them to do so. It seemed cut and dry, but my assumptions were way off base. For example, I expected them to use shingles. Initially, the roofer assigned to my job told me that it might take longer than a day so he could find shingles that matched the ones on my roof. He still managed to get the work done that day. I was happy with the speed and expected they did a good job. A few days later, water was pouring into my living room again. Why?
Because Homemasters does shoddy work that they refuse to stand behind.
I called Homemasters to alert them to the issue. Before addressing my concern they wanted to do some research. They didn?t come to my house to inspect the work of their employees. Their research was finding an excuse. In this case, they called back to tell me that ?leaks can migrate, and they don?t guarantee them.? Also, the particulars of my roof were such that the leaks were particularly likely to migrate. That?s important information to have. Unfortunately, it was the first time I had heard it.
Had Homemasters shared this information with me when they came out the first time, I could have weighed those risks against the other estimates I received. The other estimates I had in hand didn?t mention it, but they were planning to use new shingles. Homemasters either withheld that information at the time of service or were negligent in remembering to share it with me. Both are inexcusable.
I patiently pleaded for Homemasters to come out and complete the job they had been paid to do once already. They offered
to come take a look but only if I paid an emergency trip fee. That would have been the third trip fee. They charged me two for two visits about an hour apart the last time, something I reluctantly went along with. When I told them that I didn?t think that paying for another visit was fair, they offered to waive the emergency fee and only charge me their regular service fee. They even offered
to apply roof repairs toward a brand new roof. I don?t want to downplay this last point. That?s a meaningful concession but it?s also one where I am locked in to spend thousands of dollars with them to recoup the costs I already paid for once. I turned them down. At this point there was no way I was going to spend more money with them. Why? You guessed it:
Because Homemasters does shoddy work they refuse to stand behind.
I?ll never let them be responsible for a whole roof and neither should you. When a new roofing company came out, they were aghast at the quality of the work Homemasters performed. Apparently, Homemasters caulked the roof instead of replacing the shingles. This explained why they got the work done so fast. I guess I should have known.
I don?t like giving negative reviews. I assume some people have good days and some have bad days. It?s one thing if you have someone in your employ that is new and learning and makes mistakes. I even expect a company to occasionally have someone on staff who is incompetent that is on their way out. That?s part of every company. But you have to stand behind your values and fix the mistakes of these people.
I can?t encourage Angie?s List customers strongly enough to avoid Homemasters. I hope this review and my subsequent
report to the Better Business Bureau will help you avoid the mistake I made.
"Thank you for bringing this to our attention. It is our goal to give each and everyone of our customer amazing customer service, and it seems like we missed the mark here. I know that we had reached a resolution through the BBB, but I wanted to make sure to address this here as well. Thank you for taking the time to provide us with feedback. Your input will be used as part of our new training program to help improve our customer experience."
"We're so glad to hear you had a great experience. Our goal is to make sure all of our customers are as happy as you! Please think of us again next time you have any home improvement needs!"
Licensing
Trade License Number
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