Eagle Caves Pet Resort

unknown

unknown

Eagle Caves is run by Annie and Craig, a family business that understands so much about dogs and their owner's needs. They are trustworthy, reliable, for a small extra fee they take the dogs on extra long walks and give them one on one attention. They took my puppy at 6 months old, helped with recall and socialization and other behavior issues as well as giving her the opportunity to run and play with other dogs. I would recommend them highly. They are truly the 2nd family to both of my Golden Retrievers and I trust them implicitly.

I've been taking Thatcher to Eagle Caves for the last 1.5 years. I do the overnight boarding and also the daycare several times a week. He loves it and has a great time, he never tries to resist walking in there like he has at other boarding places. The establishment is clean, the staff is very friendly and treat the pets very well. I never worry about leaving Thatcher at Eagle Caves, and he's never come back with any strange injuries or illnesses. Definitely a good value.

I did NOT receive a bill at the time of service. This is inappropriate.

We made a reservation a month in advance for the top-most cat "condo" so our cat could look out the window at a bird feeder. They asssured me our cat would have that preferred spot.
When we picked her up, she was in a lower one. She also had no food or water in her cage. There were eight cats staying there and none of them had food or water.
I contacted one of the owners by cell phone and he said we would not be charged for the remaining balance for her stay ($34.00).
Our account was charged that day.
I contacted the other owner and she emailed me that all our money would be refunded. Although I was only seeking an assurance that all animals would be kept fed and especially watered at all times, I was at least happy that she had promised to refund the money.
As of today, one month later, we still haven't received our refund.
I would not ever recommend that anyone take their pet here. I understand that it's possible that each and every cat had eaten all it's dry food that morning, but I feel very strongly that animals should have access to water at all times.