LINN-BENTON TRACTOR CO

The mower required some simple repairs, and I asked LB Tractor to address two specific problems. Two weeks after bringing the mower to their shop, they had still not contacted me about the status of the mower or repairs. When I then called them, they put me on hold several minutes. Finally, someone returned to the phone: "We'll work on it this afternoon." That was it. No explanation of why they had neither touched it for the two weeks it sat in the shop nor word about what sort of schedule I should expect. A day or two later, they returned the mower to my house with an invoice listing several pieces of work and parts that I did not request, were not necessary, and were not discussed with me before the work was done. The price and lack of promptness were outrageous. Lack of communication about what services they planned to do and what sort of schedule they were working on was unprofessional. I will definitely find an alternative for future needs. ##### Amended: After getting the report from Angie's list and from me, they apologized, reduced the bill by 40%, and give a clearer explanation of what work was done. Their responsiveness after the initial complaint was great, and the price ended up being fair.