The screen to view the keyboard kept popping up and the screen would randomly shut off on it's own. We tired to get them to exchange it, but they refused to.

They are quite good at trying to build relationships. They took back a product that was out of warranty and gave me store credit which I appreciated. I always buy my electronics there.

I went shopping for a new car stereo, as the car just purchased only had radio/cassette player.  But didn't want all bells and whistles, but the easiest, but still get one that is a good one.
I was getting frustrated, when a customer steered me to another area, I then had an store employee come and help.  We looked at a lot of them, they had them all hooked up so you could try them out and see how all the controls worked.  Still wanted a simpler one, being older, but we talked about several and I decided between two models, both on sale.  He did not try to 'sell' me a more expensive model, and we talked about the quality of the one I looked, at, he also got me another small discount. so I came away very happy, and a convert to some of the new options of the stereo.
I now only got what I was looking for, but learned a lot more about the different options.
All of the employees at Best Buy are available, and always wanting to help. and don't take it amiss if you say you are just looking.