BC Plumbing

March 29, 2012, BC Plumbing came out and removed three toilets and replaced them with new ones as we were having sheet vinyl installed in the bathrooms.  They charged us $218.00.  Beginning in March 2013 evidence of moisture and then small puddles of water began to appear.  The plumber demonstrated how loose the water tanks on the three toilets were by moving the top an inch to the front and rear.  He said they had not been bolted down properly when installed.  After receiving the bill for $95, I complained to the company and was advised that it was past the one-year guarantee.  (The guarantee does not appear on any paperwork from the company. )  I called the company and the owner was "out" and would call us back.  That was last week and we are still waiting. 

See above. Our contractor contacted BC Plumbing about all the problems and was pretty much blown off by them.  Since this is part of a larger expenditure I'm not sure what the actual cost is for BC Plumbing. I do know that I will not be paying for all the trips they made to correct their own mistakes including the retile of one wall of the shower.  In my opinion the plumbers from BC Plumbing need to go back to school and learn how to do their jobs.  They also need to learn how to read and match parts with install instructions. 

They sent two guys out and they did show up and one of them got underneath the sink and looked around. The second man just watched and didn't do anything. I was working in the kitchen while they were there and they were non communicative. One of them needed to leave for some reason so the other decided to go as well. They did not explain why they needed to leave. I called the owner and told him they left and things were unfinished. They returned and they were trying to roto root to try to unclog the sink. They tried for 3 or 4 minutes and it did not work. They then did the replumbing and left. I called and asked what they were going to do about the clog as it was unchanged. The owner then sent two very professional men out and they explained everything they were doing. They explained that the two previous workers did not have the correct tip for the rooter. They roto rooted for about 20 minutes, unclogged the sink, and finished the replumbing. They were here for about an hour. When they sent the bill we called and told them we were not going to pay for the service from the first day as it was unsatisfactory and they did not do anything. We were offered $40 off and that was not acceptable. We were alright with paying for the second day and sent $50 until this was resolved. The company then sent a nasty overdue notice. The grades I assigned are based on the owner's actions not those of the workers sent on the second day. They were very good.