Squish Pest Control

"Thank you so very much we appreciate your business! We look forward to hearing from you soon"

"[Member Name Removed], This is absolutely dishonest on your part. We took care of your carpenter ant problem for you for a discounted price you signed up for, quarterly service. You are supposed to keep track of your service dates. We came and treated your house as agreed upon and took care of your problem and you give that's a bad review? Talk about entitlement. In all the years we have done business we have only ran into a few people like this. I'm disappointed we solved your problem and this was a service that you agreed upon through agreement. our recommendation is in the future if you want to cancel the service cancel the service, do not wait till the service comes in as performed and in this case only the front half of your house was treated because you were not home. we offer Retreats for free in between but we still came and did your service you need to cancel a service before it is performed."

"[Member Name Removed], what you purchased was a preventative treatment. This was explained to you at the time of scheduling and at the time of service. Preventative means preventing ants from entering home from the exterior. In this case your home had an active ant infestation and a more aggressive treatment is suggested. You chose to try this method first and in most cases ants do require repetitive treatments. I know it's a lot to take in, but when you hire a service professional it is best to pay attention so you understand how the service works. Thank you, please give us a call if you have any questions."

"We would like to learn more about your specific situation and make things right. If you wouldn't mind giving our account manager a call at (503) 351-0401 at your earliest convenience, it would be greatly appreciated."

"[Member Name Removed], hello we do regret you feel this way. You did miss an appointment and our schedule is the lifeblood of our business we could have helped another customer in that time slot and we lost revenue and the ability to help someone. We did reschedule and the service was completed on February 14th, although you have not paid for your service. we do generally bill if cancellations are not done 24 hours in advance. we did make an exception for you, with this being said your next service is coming up in May. if you'd like to cancel your services please do so in writing as agreed in your initial service agreement. I am concerned that you would leave a poor review you were given promotional pricing, exceptions with cancellations, and you still have not paid for your service. thank you"

"hello, we treated the exterior of that house for ants and spiders. This account was flagged as an exterior only as that is all we were allowed to do during the service unless you requested otherwise. I had asked multiple times during previous visits if we could treat inside and treatments were declined. We absolutely need notice to cancel our services as with any service business. I was definitely not rude whatsoever when you asked me to cancel your services. I am assuming me mentioning that we need a 30 day notice to cancel Services is me being rude, which is not the case it is me being forward and honest with you. We are a business we have to have proper notification before someone cancels as we could help other customers during that wasted time. In the future when you hire a company listen to what the company says as to what the results will be and the timelines given."

"Good morning, I remember this account clearly. You had stuff everywhere inside of your house because your a designer or an artist of some sort and you showed no interest in having an interior treatment per your request. As far as pets and animals go they do have to be put away. You stated that you needed preventive measures for carpenter ants and that service was provided. You received your services as requested and as paid for. Have you been seeing carpenter ants? It was your responsibility to contact us if you did. It is interesting that I get a review nearly a year later but with no follow up on your part if there was still concerns. Sounds to me like you're looking for something for free but the service was provided have a great day."

"We did put a trap outside but that was the service that this customer purchased. Customer had expectations that were outside of the deal that was purchased. The entry point was located for the customer without accessing the roof. The service this customer wanted was a different service than what was purchased and would have cost additional. It is true customer did purchase this deal on a promotion but the service provided was equal to the service outlined. My concern is there was obviously more than one squirrel but the customer only wanted one trap set. Customer was not willing to pay additional for additional animals to be removed. How would we solve the problem at hand being restricted to only having authorization to do part of the job? The attic access was not anywhere near the problem area and setting traps in an attic would require the setting of multiple traps bringing extra charges for extra captures. This customer was semi unreasonable about pricing and having to pay for additional animals removed. Even with the risk and cost of damage much higher then the actual squirrel removal. My suggestion is to read the fine print on a deal and understand that vendors and customers must both win on a transaction."