Sharper Service Solutions

My freezer stopped making ice and wasn't cooling. I called Whirlpool and they had Cameron come out from Sharper Service. He knew right away what the problem was and we ordered the parts. He had the parts shipped to my home. Received that Friday, 2 days after he was there, so great service there. He came back on Monday Feb 10, 2025 and installed the part noticing that there was a lot of ice buildup, he asked for a towel to catch the ice and water. There was a lot so I asked if he needed another towel or bowls to put the ice in and he replied, no, the catch pan underneath would catch the run off and evaporate.....so I took his word for it. The next morning, Feb 11, 2025, I walked into the kitchen to my surprise, water all over my floor. The catch pan is only so big, and all the runoff ended up overflowing onto my kitchen floor. So I called Sharpers and spoke with a operator and asked to have a tech come back out to see what was going on.....I explained to her that all the runoff is now on my floor and need to get someone here asap as it's going to ruin my floor. So she tried to tell me that it was my fault......what?? Then she tried to tell me that a new ticket needed to be written. I was like no.....this happened from when your tech was here and him not taking the extra towels and bowls that I offered. Then she said we can have someone out by Thursday.....lol....omg, what part did she not understand that it is going to ruin my floor. I finally asked to speak with the manager, she was rude and said transferring you now and then the phone hung up. So I called 2 more times the same day and sked to speak to the Service Manager, Travis. I was informed that a message has been sent to him and he would be back to me that afternoon. Nothing....no phone call back, no messages, nothing. Called them again Feb 12, 2025 to speak to Travis, again told that he would contact me that afternoon. Again, nothing.....so called late afternoon, same thing. They finally sent the same tech back out to get pics of the floor and how bad it was ruined. He sent the pics to Travis, Cameron called him and explained that Travis would be in touch with me.......here we are, 3 days later and a bunch of phone calls and still no calls from Travis. So, on Friday morning, Feb 14, 2025, I called Sharpers again and this time asked to speak to Travis' boss, Paul. I was told that a message/email was sent to Paul and Travis yet again and that they would make sure they got ahold of me that afternoon. As you can guess......no phone calls or messages from either one of them. I am being put off by them with the hopes I would let this drop. My kitchen floor is ruined and needs to be refloored now.....this is something they need to correct. So next, try and find their info in Oregon and try to find their Bond and or Insurance info. No other choice.

Whirlpool Sent them out and it took 8 days to get out here for warranty work. their tech showed up, looked at my appliance and told me I had to pay schedule for his business s he could order parts. But once I paid they would scheduled and fix things right away. I paid as I need my fridge but I had to call them a few hours later and was told they had NO ONE that was certified that could work on my fridge, NO ONE. But they took my money. I feel like the ripped me off and broke the contract they stipulated. When I asked to talk with a manager or owner, they REFUSED to let me speak to anyone, being VERY RUDE.

This had to be one of the most unnerving experiences I've had with a service technician. Not only was the technician rude, he didn't listen - dismissed my comments, and didn't properly diagnose the issue...but was certain to take the diagnostic fee even though the issue with my washer was unresolved. First, the tech assigned was rude and quick to dismiss what I was telling him: the washer was unbalanced in the spin/rinse cycle. Regardless, of whether I washed towels, delicates, bed linens, regular normal clothes, the machine would shake violently. The tech said it's normal and should dissipate. I explained that after several loads Sunday, the noise never did dissipate. The tech rain one drain/spin cycle, looked at the back, and front, and then said there was nothing wrong with the machine. I asked, no implored, him to run a full cycle to fully evaluate the issue. I started the cycle, he didn't pay any attention - quick to try to get the card to receive the diagnostic fee. The washer was displaying the same unbalanced issue I described when he hurried down the stairs and left my house. He indicated in his notes that there wasn't an issue, but refused to let the full cycle finish to be certain. Sure enough, the machine was unbalanced and began to emanate a smell like something was burning. He didn't check the bearings or anything else that could have been causing the issue. When I called to discuss the issue, thinking Sharper had some way to validate their tech's work, I was told they only have one tech so what he says goes. This is outrageous!!! What kind of quality control is that? So, the tech doesn't do his job and no one from Sharper is willing to confirm that he did his job correctly. The only thing they tell you is to call another company instead of trying to handle the matter with professionalism. You can't get the diagnostic fee back even though the service was terrible and have no recourse from the company to try to write the wrong. And the so-called service people on the phone actually say "There's nothing I can do for you." There's no other tech in my area so this one's word stands even if the issue persists, yet the tech doesn't want to finish the cycle to complete a more thorough diagnosis. I am so disappointed that the manufacturer recommended I call this company as their trusted servicer, because this tech's work is not a good representation of quality, ethical work. I would never recommend this company to anyone. I see positive reviews, and I am thinking the encounter could have been handled differently. An additional, 10 minutes (I believe was on the counter) to confirm that there wasn't an issue...when the issue re-surfaced during the rinse/spin cycle. Terrible, terrible, terrible service.

Short version: Over the span of two and a half months they rescheduled appointments 4 times each the day of the appointment, made several attempts to fix an issue without ever fixing the issue, left a brand new pump behind (which was the part the tech claimed to replaced), hit me with a no-call no-show for one appointment, and after each attempt the tech said everything worked when the machine showed the same error code and symptom every time. I eventually talked to a receptionist that transferred me over to a manager/owner’s voicemail and I never heard back, which isn’t surprising. I have never dealt with such a level of incompetence and poor customer service with any company in my life. They never completed the repair. A new company came out and showed that all the parts they claimed to replace were never in fact replaced and they were able to repair the machine that day. Almost 3 months of being lied to by this company and another place was able to fix it within a couple hours. Don’t let them waste your time like they did mine. There are a myriad of other places that are far better, because I can’t imagine any of them could possibly be worse.

Tech showed up once and ordered parts. Tech show up a second time to put parts in. The tech started a test run and left. 30 minutes later my kitchen was flooded. I called in and was told the tech would not come back out until late the next morning. I was told to pull the dishwasher out to see if I could tell where the leaking was coming from. The next day the tech showed up and told me she couldn’t find a leak and ordered more parts. If that time she left my dishwasher in the middle of my kitchen unhooked and tore apart and told me should be back when the parts came in. Three days later I was called and told the parts were on back order from world pool and they had no control. As I was re-installing my dishwasher I realized my brand new hardwood floors are buckling from water damage. I have called and emailed the company three times and Paul the supervisor has yet to return my phone calls or emails.

Needed a service repair (ice maker) on an out of warranty Samsung refrigerator. The two local companies that service the Tacoma, WA area did not respond to the email request. I attempted to make an appointment with some other local companies, but they did not service Samsung. It took three calls to the Samsung company to find a service repair. The first wouldn't be able to come out for a month to look at the appliance. The second wanted to charge $100 for the diagnostics, and that amount was not applied to any service or parts. Although Sharper Service Solutions is based in the Portland, OR area, they do provide service to the Tacoma, WA area. They were able to come to my house the next day, had the necessary parts on hand, and fixed the refrigerator in about 90 minutes. Although it seems that repairs are always more than what we want to pay, it was a fair price. The technician also provided information about possible other problems to watch out for based on his service experience. I highly recommend.

He was very knowledgeable and helpful.

Great. Roy checked over machine and explained how to get hot water to fill machine..

Excellently. The repairman arrived on time, was courteous and fully competent. He did a thorough check of the dryer's functioning,cleaned the vent from the inside, listened to my concerns and did a good job of explaining things to me. This was a service provided within a maintenance agreement I had purchased at the time of buying the dryer so there was no additional charge at this time.

The worker was great and very friendly. The work took maybe a half hour and he left the area clean.

Sharper Service was contacted by the company holding my extended warranty to repair a problem with my refrigerator. The icemaker door dispenser was not closing properly, letting cold air escape and warm air enter the freezer. A previous attempt to repair the issue by another service company did not resolve the issue. When Brian first assessed the situation, he immediately knew which parts were needed for the icemaker. Additionally, he noted the bottom hinges on the doors needed to be replaced. Sharper Service ordered the parts and Brian returned to repair both issues. Not only am I impressed with Brian’s knowledge, integrity, and skill, I am also impressed with Sharper Service as a company. All communication from the office staff was prompt, pleasant and professional. When a snow and ice storm was predicted for the day Brian was scheduled to return, the office called and rescheduled the service call to the following week. This is a company that puts its employees’ safety ahead of company profit.

This is the perfect case of why you should always check Angie's List before calling a company.  Had I done so, I would have seen the 30% "F" review ratio.

I called Sharper Service to repair the ice maker in my Samsung refrigerator.  On the scheduled day, I waited for the call from the tech to give me a two-hour window in which to expect him.  He arrived and told me an ice cube was jammed in the maker preventing the lever from moving which caused the ice making process to stop.  He removed the cube, and told me I should have ice in about 20 minutes.  I thought it odd he did not wait to make sure it was indeed functioning and even mentioned that I would be calling if it still did not work.  The invoice was for $79.95.

Approximately 4 hours later, I left a message on their answering machine saying it still was not making ice.  I expected to receive a call first thing in the morning (they open at 8:30) to let me know they would be returning that day; I didn't.  Having stayed home all the previous day, I wanted to know exactly when to expect them, so I called at 9:00 am.  The person who answered said the tech's schedule was full, but he could offer me an appointment the following Wednesday (five days later)!  I told him I expected to be put on the priority list as they were supposed to have fixed it yesterday.  He told me he could not bump another customer for me, which I found unbelievable because he was fine bumping me, a customer who had already paid for service which was not performed.  He said he would call the tech to find out if he could make it today.  I called back later asking if he had any news, and he said he had to leave a message for the tech.  I again restated that an existing customer should have priority and wanted him to call me back in 45 minutes to give me an update.  He said he would see what he could do and get back to me.  After more than three hours of not hearing from him, I gave up and called another company. 

To be fair, the tech was perfectly nice and seemed knowledgeable, but should have been trained to make sure his work was complete prior to leaving. 

The words "customer service" have no meaning to Sharper. 

Made appointment through Lowe's for repair of my Samsung Ice Maker. Sharper contacted me to set up first appointment for 16 June, I explained issue with ice maker. He said he would need to order parts, but still wanted to make visit. I asked if he knows he needs part why not just order them. Scheduler was adamant that they had to come out. We set the date of the appointment,  was told they would call with two hour window. At around 10:00 I called Sharper's offices to find out if they were still coming out. I got a call short time later they would be out between 1:00 and 3:00. The technician did not show until 4:40. Sure enough, he said he needed to order parts.
Second appointment, Sharper called the following day to set appointment. Gave me a date of 19 June, I told the gentleman I needed to check my calender and I would him right back. About five minutes later I called Sharper's offices, and the gentleman said appointment was not longer available. I asked him what the deal was, and said there was a mistake when they originally called, but they would fit me in. The day of the 19th was the same service from the 16th. I called the office around 10:00. Andrew, claimed his guy was running behind but would be out between 4:00 and 6:00, and the technician would call at 3:00. I asked him if he was sure, since it was Friday that seemed kind of late. At 4:30 I called again, I got the same answer.  At 6:00 I got the answering machine.
 
Worst experience I've ever had with a Lowe's Third Party Contractor .

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The repairman quickly diagnosed the problem as some sort of blockage that prevented the drum from turning.  He had the panels off of the dryer in about 10 minutes and found a sock wedged against the fan, which prevented it from turning and, in turn, stopped the drum.  Removal of the sock got everything going again.  While he had the panels off, he also cleaned out a buildup of lint in the exhaust.  Very professional, efficient and friendly.

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The service tech documented the faulty parts on the fridge, and then advocated to the warranty people to cover the parts.  He was so knowledgeable about the parts and why they needed to be replaced by warranty that he was able to get them to pay for the parts!! He made sure the entire fridge was operational before leaving.  He arrived on time, leaving a neat work area, explained the work and products thoroughly.   He informed us about other services they could provide in the future.  

We called through the warranty service, and they were out the next day. They were prompt and did the service we expected, we hadn't given much thought to the service because the warranty service paid for everything.

The tech arrived on time, coordinating his arrival so I could leave work in time to meet him. He explained that the small box covered the pipe that is connected to the ice maker- except I don't have that feature. The screw that held the box together had been stripped (it was always kind of loose). I  felt rather silly for calling (the service call was covered  under warranty), but the tech was kind and thoroughly explained how my refrigerator works better than the original installers had done. 
In all, the tech was professional, punctual, and very kind. I would definitely call this service (they are based in Portland but have techs in the Seattle area) if I needed help with a large appliance repair.

Sharper was able to schedule a service call in 2 days and I was called ahead of time with a 2 hour window followed by another call when on the way. The repairman identified the problem as a defective pump. By chance, he had a replacement on the truck and did a change out.
The first time we did a load of wash, we noted that at the end of the cycle, we had several quarts of water on the floor. Made an immediate phone call and the office was very responsive and able to schedule a return call for the next day. The repairman determined that the replacement pump seal was defective. They had a pump at the shop (my guess is that the pump goes out a lot) and they returned the next day to replace. All is now working properly.
I have rated quality as a B because I think the repairman should have checked the first new pump to insure that is was appropriately sealed. At the same time, this may have been an unusual event, so I am understanding that you cannot always get everything 100% right.
The office and repairman were very responsive to our plight and I would use/recommend Sharper, should I have a need in the future (I hope I do not have the need).

The most recent issue with my dryer was frustrating for me because it was no longer under warranty and it was the second time we had issues with this under 3 year old LG dryer. I had a very difficult time trying to get my work schedule to be flexible enough to have a Sharper technician come out. They were so great in trying to work with my schedule. They called when they said they would and were always very nice on the phone. It took 3 attempts but I was able to find a time that worked for both of us. I only had a short window of time and the technician came out in that time, fixed the problem and was on his way. I was very happy they were so accommodating and had the knowledge and experience. The technician turned on the dryer, heard the noise, diagnosed the problem, and gave me a quote within 2 minutes of walking in the door. He made sure he was done in the time frame I needed and was very nice. I wish I hadn't had to pay for it, but that wasn't their fault. I would feel confident hiring them again when I need another appliance serviced.

They broke the VCR trying to get the tape out and still charged me for the 'repair'. I think they should have either said they couldn't repair it or not charged me. I would try them again but I would be more cautious.

The service technician kindly told me that my extended warranty from Circuit City was still good and -- if I called the insurance provider -- and had Sharper Video do the diagnosis/repair, I could get the $90 house call fee refunded. I did that. Since then I called several times to get the $90 refunded. They said they would send it and never did. Lying and not refunding money they said they would refund is a non-starter for any service company.

My stove needed help so I was referred by another company. They were really good and I liked them a lot. We thought that the problem was resolved during thanksgiving but it turned out that it needed a new electrical part and they ordered it later. I liked the salesman, but I can't remember his name, and he was real nice. They seemed to do a good job.

They were professional, hey did all the communicating with Toshiba. They came to our house and repaired and replaced part. No hassle.