"Hi Ari, That area of your property was covered in blackberry bushes with no way to enter or exit, we only cut those few branches between the air conditioner and tree that were obstructing the exit to take away all the debris, avoid any accidents to our employees, yourself, and prevent any future damage that those branches could have made to your air conditioner as they were beginning to grow onto it. We understood perfectly what you asked in English, and you as the customer agreed to what I suggested. We are sorry that our work wasn't up to your standards, but we did what was necessary to finish and give you the best quality job."

"Hi Earl, We worked on your 5 acres field raking all the pine needles and pinecones for 2 days, 8 hours each. We raked as much of the debris that we could. We hauled two loads of pine needles and pinecones, but some of them were buried in the ground and we only agreed to remove surface debris. We are sorry that work wasn't up to your standards, but we did what was necessary to finish and give you the best quality job."