"Kay, we so appreciate your business and your review. We will be the first to admit, last year overall, was a very trying time for our company, our family, and the whole world. We do take great pride in our attention to detail and getting things done in a timely matter With shutdowns, the delays of products being delivered, customers getting Covid, therefore, putting jobs on hold, customers already on schedule to start their project, become co-mingled with past jobs that were delayed, the perfect storm is in place...juggling too many variables that are not the norm. We did re-do an install of the flooring, which was not our fault. The flooring was installed to spec, however, the underlayment in the space did not work with the install recommendation for a given product. We did find a way that would work and it turned out great. We are happy that you love your kitchen even though there were a few hiccups along the way."

"Jennifer, We have been in business since 1992 and have been committed to making all of our customers happy. It is unfortunate, when a customer and contractor do not see eye to eye. We pride ourselves with great attention to detail and try to accommodate at the best of our abilities most customer requests, even at the busiest time of year. Yes, my friend, has been working with me since 1992. My kids, graduated from MT Tech, with engineering degrees and yes, they are currently working for me. And we always pay our subs, we have not stayed in business for over 25 years, by not paying subs. Our workmanship has never been questioned over all the years of building high end homes and remodels. I find it disingenuous for you to say I threatened your wife... ? Our last conversation was ended with you making final payment, a handshake, and with this statement : "if you have any problems, don't hesitate to call, we stand behind our work?" Again, I realize that we can't always be on the same page with customers, but we try our best."