Serenity Cleaning Services

"[Member Name Removed], I am sorry that you felt our responsiveness was not what it should have been. We initially wrote an estimate for you in Feb of 2015 and heard nothing back. You reached out again on 3/6/16. I replied on 3/7. Between 3/7 and the time we met on Sat 3/12 we emailed several times to settle on a day/time to meet to update the original estimate. On 3/15, you emailed asking if I had the revised estimate ready at which time I replied and let you know that we had recently moved to a new program and were having a couple of issues with it. On 3/16, I emailed you the new estimate.On 3/17 you replied and accepted the new estimate. 3/18 you emailed asking if we could clean on a Sat. On 3/21, I responded via email, but you never received it. On 3/24, I reached out once again and let you know I could have a crew there on Mon 3/28. You replied confirming the appointment. On 3/28 at 5:46 pm and at 6:04 pm (after business hours) you sent some photos showing the spots on the floor and the smudgy glass) via email. I had meetings scheduled for Tue morning and intended to respond to you as soon as I got back to the office. Unfortunately, as I told Brent when he called at about 1215/1230 on 3/29 I had just been in a car accident and would get back to him as quickly as possible. I spent the rest of the afternoon at the Dr and dealing with insurance, dmv reports, etc. On 3/30 I spent from 9a-1145a at the Dr again. I had just sat down back at the office when Brent called letting me know that due to my unresponsiveness, you would not be continuing with our services and requesting the key be mailed back along with the invoice for the cleaning. As for not even offering to fix the minor issues (some spots on the floor that got missed, you never gave me the chance. As for being "snippy" I believe my exact words were that "if someone being injured in a accident less that 24hrs after you initially made contact regarding your concerns, wasn't enough of a reason to garner a little grace, it was probably best that we do part company". As for having to make several calls to get the key back, I cannot attest one way or the other to that as I spent most of the next week out of the office due to my injuries. However, with all that being said, I am sorry that things played out the way they did and we were not able to show you the type of service that has earned us the reputation that we have. Brenda Oleman"

"(Member name removed), You are so kind! Thank you for choosing Serenity Cleaning! Blessings, Brenda"

"(Member name removed), We appreciate you choosing Serenity Cleaning and enjoy working with you very much! Blessings, Brenda"

"[Member Name Removed], We are so glad you are happy with Serenity Cleaning! We appreciate your business and look forward to a continued relationship with you! Blessings, Brenda"

"(Member name removed), Thank you so much for choosing Serenity Cleaning! We look forward to seeing you again for your re-fresh! Blessings, Brenda"

"[member name removed], I appreciate your wonderful review! We are thrilled that you are more than satisfied with our work! Thank you for choosing us! Blessings, Brenda"

"Thank you for your kind review, [member name removed]! It was a pleasure working with you!! Thank you for choosing Serenity Cleaning Services! Blessings, Brenda"

"[removed member name], Thank you for your kind and detailed review. My staff love what they do and are really like family to one another. I am glad that this shows in their attitudes while on the job. We value your business! Brenda"