Salem Heating and Sheet Metal Inc
About us
Additional DBA - Lennox Industries. Additional email - [email protected]. Additional contact name - Brooks Gladow. Additional address - PO Box 12005, Salem, OR, 97302.
Business highlights
Services we offer
Heating and air conditioning, duct work, gas, gas piping & flex., heat pumps, indoor air quality, mini splits, oil furnaces, purifiers, ventilation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
62% | ||
8% | ||
0% | ||
4% | ||
27% |
They tried many times to 'up sell' me to replace my unit instead of fixing it.
They called two days after the initial visit to schedule a retrofit with a new unit when I specifically told the repairman that I wanted the compressor replaced. Then, they didn't call me about the repair in a week so I had to call them. They said they would have to order the compressor that would come in that Thursday or Friday, then put it in within a couple of days after that, and they would call as soon as it came in. No call, so I called Monday afternoon and they said yes it did come in on Friday June 26th, but that they wouldn't be able to put it in until July 8th.
The repairman said it would take all day and cost $1500 even though the compressor was free(under warranty). --another attempt to up-sell me. When the guy finally came, he was here for 2.5 hrs and I got charged for 4 hrs of labor. Total cost of repair: $600.
I called to their competitors during my wait (one month exactly) to see if it was reasonable. Here's what they said:
"They sold you a piece of garbage, those units only last 5 to 7 years" (mine is 5 yrs old). I paid $4500 for it!
"The bastards are making money during this heat wave and making you wait cause you are on the hook"
"The small units only take 2 hours to replace the compressor, and any repairman knows that."
Licensing
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