Melton Heating & Air Conditioning Inc.

Awesome. Emailed on a Sunday. Service Tech was out on Monday morning. Diagnosed the problem, ordered the part and installed on Tuesday. This was during a period of 90 degree days. I have used Melton's for the past 15+ years and will continue to use them. Always a pleasure to deal with.

I've called them so many times to help us in the past 6 months and they've helped me through everything. I was so upset because our furnace went out and the lady I spoke to on the phone walked me through everything and really calmed me down. They are just awesome!

Perfect, performed the install in one day and the system works and looks fantastic. This was very professional job, the service techs were on time and courteous, showed me how to program the new thermostat.

.They were awesome and wonderful because when they were working on my garage, when they left there were no any spec of anything on floor of my garage where they were working. Everything was clean, they communicated well and overall they were wonderful. They are well known in Salem. They were so professional and they work all they long to get the job finished.

In February 2016 I requested a quote for a new heat pump and air handler. One day before installation, they quoted for a system for 1400sf, my house is 2000sf so the quote was wrong. They then tried to give me just a new heat pump and use the existing old air handler. The people installing did not have the correct circuits and it took 4 days and 5 phone calls to get them out to replace the circuit. They did ultimately give me a price reduction. Fast forward to October 2016, the heat pump stopped working over the weekend. When I called for service, they said they would charge me double time, so we had no heat all weekend. When they sent a technician on Monday, he was rude, condescending and told me I didn't know how to use a heat pump. One of the owners called back to belittle and harass me. Terrible process in every respect.

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Melton Heating and Air conditioning came out and did the work. Gave us a discount because the 3 jobs were close together

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It started out with a service call, and he informed us that our furnace was almost 21 years old. He suggested that we might want to considerate new furnace, but there was absolutely no pressure at all and that he would be glad to fix it if we want. My husband and I decided to replace it due to the age of the furnace and low energy efficiency. Service was absolutely wonderful! Arrived on time, they did the work and completed. Everything works great. On budget, great job! Highly recommend for sales and service.

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Went very well.

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They arrived on time and they immediately got to work and the job went extremely smooth.  The electrician came and went as soon as he got the job done. 
I am going to have the vents cleaned in the fall.  They said a new furnace needs to be cleaned about once every two years.  The filter lasts for 9 months.
In Salem Oregon and surrounding areas this would be an excellent company to hire.  I will definitely recommend them to anyone looking for any service or new installs on furnaces or air cooling systems.
Marlayne

Very well the provider explained everything he was doing and gave me recommendations.  Installed a drain tube for the AC and explained how to prevent freeze up on my unit.

This company specifically advertises 24 hour emergency services. The person I was able to get on the phone tried repeatedly to talk me out of scheduling the weekend appointment despite the fact that I told her we were desperate and I didn care about the extra $40.. She was supposed to put a message for the office to call me first thing Monday morning regarding scheduling and I do not believe she did. The technician who called me was the one bright spot. He was polite, informative, give me a lot of information on my options and indicated that he didn't have the parts to affect a repair or replacement over the weekend. He said he would pass a note to the boss first thing Monday morning to see if they could get me scheduled. To be polite I waited until an hour after they opened not having heard anything I called. I got the impression he did pass on the message I was told the person I needed to speak with was on the phone but would call me as soon as she hung up. I waited an additional 35 minutes the phone call never came so I called back. I was still not allowed to talk to the person that I needed to for scheduling. After explain my frustration and desperation to the person who answered the phone she went to speak to someone else a man who told her to tell me they did not have time to do a water heater installed. I'm very frustrated with them because my experience was contrary to all of their advertising. If they couldn't help me they should've told me that first thing Monday morning rather than making me call repeatedly and wasting time I could've used to get someone else scheduled.

Very professional, good contact with provider.

System work correctly, very pleased

We were very happy with the work they did. Their price was very competitive and they did what they said they would do. They were very courteous. We were very happy with the service we received.

Work was done very professionally and quickly. We are very satisfied with the results. The installers could not have been better to work with. Brian Dustin was a pleasure to work with.

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