Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Geek Squad - Best Buy logo

Geek Squad - Best Buy

Computer Repair, TV Repair, Stereo and Home Theater System Service,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
33%
3
0%
2
0%
1
17%

Filter reviews by service

Showing 1-6 of 6 reviews
John M.
Feb 2016
5.0
Computer Repair
Yes, I recommend this pro
$49
.

Lori C.
Jan 2016
5.0
Computer Repair, Stereo and Home Theater System Service
Yes, I recommend this pro
$199
They were extremely interested in meeting our specific needs-our explanation in detail was described back to us at each step of the application process.  They even pointed out a few flaws that they were willing to adjust based on what we wanted.  The TV cable coming underneath the flat screen would be visible and they offered an inexpensive remedy, although we declined.  Their concern and genuine interest in making sure we got exactly what we asked for was a breath of fresh air.  The were truly interested in making the customer, us happy, that of which was accomplished.  We highly recommend this team.

Katherine N.
Apr 2013
1.0
Computer Repair
$80
They had trouble with one half of the restore and failed to call me to advise me of the problem even though they had my phone number. I called them to find out if my machine was ready and then learned of the problem. When I did go to pick up my equipment, I discovered that they had NOT setup Outlook. I had to give them additional time. I was not satisfied with the way they conducted themselves. I would NOT recommend them to anyone and I will never use them again.

Gilbert B.
Mar 2013
4.0
Computer Repair
Yes, I recommend this pro
Best Buy - Salem II are okay. Some of their people are not as knowledgeable as others. I knew more than the person at the counter and he had to go to a manager to get the information needed. I would say that if you didn't feel comfortable with the person at the counter ask for someone else to help you. Sometimes they are an A. When they are busy they are more like a B, but they do try and get you moving. 

Todd D.
Jul 2012
4.0
Computer Repair
Yes, I recommend this pro
$100
They were fine.

Joe T.
May 2012
5.0
Computer Repair
Yes, I recommend this pro
$190
They have a small office.  They did the work efficiently, so I didn't have to reload all my data because they caught it before it failed.  It was a reasonable price.  There was a warning on my machine and I took it right away.  Fortunately, they were able to copy it and put the data on the new hard drive.  I paid $105 for the hard drive.  I have used them several times before and they have always been efficient, reasonable, and good to work with.

Katherine N.
Oct 2009
1.0
TV Repair
I called their service number 1-888-237-8289 and got connected to someone who insisted on going round and round trying to troubleshoot over the phone even though I distinctly told her my TV had sound but no picture. Then she forwarded me to Panasonic's troubleshooting number and I got someone I couldn't understand. I had to call the Best Buy service number a second time only to be told it would cost $150 for the first 30 mins. of service and $35 for each additional 15 mins. not including parts. Then I was told I couldn't get anyone until 9 days from now.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.0 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.