Barb managed to find a team to do the house within two days of closing, faster than any other company I called but considerably more expensive. They normally do only new-construction clean-ups prior to occupancy, so were outside their usual range of work, but Barb felt they could do it. However, results were very mixed. Some of the work was done perfectly: Light fixtures vacuumed and wiped, bathrooms thoroughly de-yucked, every last fingerprint removed from baseboards and window trim. However, major parts weren't done at all. When I got up on a ladder to replace a light bulb I saw that only an eighth of the dusty cabinet tops had even been touched. The oven was forgotten. Insects, stains and jam smears that I was able to easily wipe up myself were left in cabinets: I ended up re-cleaning the entire kitchen. A basement closet had only two of five shelves vacuumed, the rest had cobwebs, dead insects and deep dust that had been there for years.
Description of Work: My newly-purchased older home was broom-clean but grimy at closing. I needed it cleaned quickly and completely so painting could be completed before my furniture arrived.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$540
Response from FINAL PHASE CLEANING INC
WELL, THIS REPORT ISN'T A REFLECTION OF MY BUSINESS AS A WHOLE. I DID TALK TO THIS CUSTOMER AND OFFERED TO COME BACK AND FIX ANYTHING SHE WASN'T HAPPY WITH AND SHE ACTED LIKE IT WAS NO BIG DEAL SHE JUST WIPED THINGS DOWN IN A FLASH, AND I DID ADJUST THE BILL TO WHAT SHE SAID WAS SATISFACTORY TO HER. YES, WE MAY CHARGE MORE THAN SOME PEOPLE, BUT WITH 25 YEARS OF SERVICE I'M TOLD BY OTHERS THAT YOU USUALLY GET WHAT YOU PAY FOR, AND I'M ALWAYS WILLING TO MAKE GOOD IF SOMEONE IS UNHAPPY. I'LL LOOK FORWARD TO BETTER REPORTS, MAYBE HAVE SOME OF MY CUSTOMERS WHO HAVE BEEN WITH THE COMPANY FOR 20 YEARS WRITE IN.
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Service Categories
House Cleaning
FAQ
FINAL PHASE CLEANING INC is currently rated 3 overall out of 5.
Sunday: 7:00 AM - 6:00 AM
Monday: 7:00 AM - 6:00 AM
Tuesday: 7:00 AM - 6:00 AM
Wednesday: 7:00 AM - 6:00 AM
Thursday: 7:00 AM - 6:00 AM
Friday: 7:00 AM - 6:00 AM
Saturday: 7:00 AM - 6:00 AM
FINAL PHASE CLEANING INC accepts the following forms of payment: Check
Yes, FINAL PHASE CLEANING INC offers free project estimates.
No, FINAL PHASE CLEANING INC does not offer eco-friendly accreditations.
No, FINAL PHASE CLEANING INC does not offer a senior discount.
No, FINAL PHASE CLEANING INC does not offer emergency services.
No, FINAL PHASE CLEANING INC does not offer warranties.
FINAL PHASE CLEANING INC offers the following services: NEW CONSTRUCTION CLEANING (BEFORE MOVE-IN) SPRING CLEANING, QUARTERLY CLEANING, MOVE-OUT CLEANING, HARDWOOD FLOOR DUST ABATEMENT