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Dallas Glass

Founded 1957 • With Angi since February 2010

4.3

(4) Verified Reviews

Business Details

Phone Number

Address

111 50th Ave NW

Salem, OR 97304

Description

Dallas Glass is a full residential and commercial glazing company located in salem, OR. We have approximately 50 employees that are all based in the local area. We do not use subcontractors for our residential labor but may use subs on the commercial side. Our license allows us to perform all

Verified Reviews

A few reviews for this pro...
2.0

07/31/2018


Kathlynn N.

While each encounter with employees has been cordial and polite, the customer service indicates the priority is money versus service or business. I have talked with several employees and attempted to tell my own story and each time I have been politely ignored. I attempted to negotiate a courtesy discount or a trade for a window replacement. These were ignored, but no apology or understanding has been forthcoming from anyone in this business beyond one supervisor (Rick). His work was efficient and professional. The service went like this: • May 1, initiated call (and first invoice) for window order. We paid ½ of the total bill and would pay the rest upon installation. • May 11 opened my afternoon & cleared off 4 window shelves & what is in front of them to accommodate window measurements. Two men came out and completed the measures. • May 30 cleared schedule & spaces. Unfortunately, all window measurements were incorrect and none of the 4 windows could be changed. They worked around the external lattice surrounding the windows. • June 23 re-scheduled for team to come out and re-measure. Cleared all the same spaces and cleared my schedule from noon-3:55pm. I called at 2:30 to check on team’s ETA. I had to then “call to cancel” at 3:00 since team didn’t show and I had a 4pm appointment. The receptionist seemed upset and indicated that I was supposed to keep the full afternoon clear since there had been problems with a prior scheduled big window installment which pushed everything back. • Although there was an attempt to reschedule from Dallas Glass initally, there were family health that kept us from committing then. When Dallas Glass called to request payment of the final ½, I left a message that we didn’t have windows yet. There was another gap in connection until December when through an outside personal contact a message was given to the Dallas Glass owner explaining that the business kept billing for the window installation when the windows had not been installed. We were contacted soon afterwards for an appointment. • December 28 Rick came to re-measure and discuss the slip in service. Again, he was professional and efficient. Nothing was said about the external lattice when he completed the re-measurements • Jan 12 The young man (who came May 11 and mis-measured the windows the first time) showed up to put in the new windows and indicated he couldn’t do it alone since we hadn’t removed the external lattice. This was the 5th visit to our home by someone from Dallas Glass before someone mentioned that the lattice was in the way. Again, none of the windows were replaced, even the window on the south side of the house that had no lattice. I had again cleared my schedule for the afternoon and cleared all 4 surfaces. • The external lattice was shifted for easier access soon after January 12th, then the installation was re-scheduled for a third time with a direct call to Rick (supervisor). The team came out Jan 29 and replaced the windows efficiently. I fully support local businesses and use them when possible and recommend their service to all I talk to. I don’t believe that will be the case with Dallas Glass. I've talked with realtors and others and found many have had similar experiences to mine. Find another window/glass person that is local if you want a better experience. There are several in this area. Thank you-

Description of Work
Window installation

Category egress windows, replacement windows

5.0

03/24/2016


Michael C.

Category glass repair

5.0

07/26/2010


James M.

The installation crew was punctual, courteous, and efficient. They caused slight damaged to a tablecloth during installation, volunteered the information, and offered to compensate us for the damage. Since the installation, we have been pleased with the operation of the windows and plan to contract with this business for another installation.

Description of Work
We had most of our windows replaced.

Category replacement windows

5.0

04/29/2010


Kenneth M.

Both of the installers were professional and very friendly.

Description of Work
Removal of a large used picture window and replacement with a new one.

Category replacement windows

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, Discover, Check, Visa
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    We provide replacement windows and doors, mirrors, shower doors, gass units, and a full selection of commercial storefronts.

    Services Not Offered

    We do not offer auto glass.

    Frequently Asked Questions & Answers about Dallas Glass

    How is Dallas Glass overall rated?

    Dallas Glass is currently rated 4.3 overall out of 5.

    What days are Dallas Glass open?

    Dallas Glass is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does Dallas Glass provide

    Dallas Glass accepts the following forms of payment: MasterCard, Discover, Check, Visa

    Does Dallas Glass offer free estimates?

    Yes, Dallas Glass offers free project estimates.

    Does Dallas Glass offer eco-friendly accreditations?

    Yes, Dallas Glass offers eco-friendly accreditations.

    Does Dallas Glass offer a senior discount?

    No, Dallas Glass does not offer a senior discount.

    Does Dallas Glass offer emergency services?

    Yes, Dallas Glass offers emergency services.

    Are warranties offered by Dallas Glass?

    Yes, Dallas Glass offers warranties.

    What services does Dallas Glass offer?

    Dallas Glass offers the following services: We provide replacement windows and doors, mirrors, shower doors, gass units, and a full selection of commercial storefronts.

    Are there any services Dallas Glass does not offer?

    We do not offer auto glass.