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Color Tile & Carpet of Salem
Designer Interior Lighting Plan, Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home,
About us
The values Color Tile &Carpet held for over 50 years remain the same today for CarpetsPlus Color Tile. We continually strive to offer the best value to our customers and our independent owners guarantee the best service available. Color Tile & Carpet of Salem is a family owned and operated business. Our staff is fully trained and participates in ongoing training to stay up to speed with all of the latest innovations in the industry.
Business highlights
69 years of experience
Services we offer
Carpet, Ceramic Tile, Counter Top Slabs, Free Estimates, Hardwood, Interior Design, LVP, LVT, Laminate Flooring, Linoleum, Mosaics, Porcelain Tile, Remodels, Sheet Vinyl, Stone, Window Coverings, and Installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.912 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 17% | ||
| 17% | ||
| 8% | ||
| 8% |
Showing 1-12 of 12 reviews
Kelley K.
Aug 2016
The job was delayed due to a a worker's family emergency. Once the job started a month later, the tile work was done, but the plumber never showed to finish the shower head, replacement stems and handles. I did quickly receive my bill for the work. It took two more months to order and fix the plumbing myself. Color tile credited my account the allotment for the plumber, but the project management was lax and I didn't have any follow up on the job.
Megan M.
Nov 2015
The work is great but they have a slow response for corrections.
Jeanne A.
Jun 2013
We are very, very happy with it. The flexibility with everyone was what I liked. I worked with one person but if he wasn't there, everybody else knew exactly what was going on with me. I could talk with anybody, they have a wonderful crew. I highly recommend them.
Response from Color Tile & Carpet of Salem
"You were a pleasure to work with. Congratulations on your installation. Thank you for such positive feedback."
Tyler L.
Jun 2013
Everything turned out great! I would give them an A++
Response from Color Tile & Carpet of Salem
"We are pleased to hear about your positive experience with our company. We look forward to serving you in the future."
Randy B.
Nov 2012
Day one they don't show till 10:30 and he thinks I'm a construction company, then I invite him in and say no I need this grout removed, he says he doesn't do regrouts but starts to look at the space. He asks how many tiles I have extra and its only three, so he proceeded to pull some tiles and reset them properly. He then asks if I have a shop vac so he can start, and I did so I let him use it thinking he would bring theirs the next time (which he didn't and filled mine up with no disposal and cleanup of it). He left at 4 and said he would be back the next day with help, well 10:30 by himself, my vac and 3:30 he is ready to leave except after he has cleaned up he realizes he hadn't done the bathroom. He says it will just take a minute in the morning before installing the epoxy grout, and he will bring someone to sponge while he grouts and it will take no time. The next day he shows up at 11:30, no call by himself ten minutes later tells me he has forgot the epoxy back at the office. Back at 1 o'clock left at 7 pm stating he was done. I questioned him on all the slick areas and the texture change, he said that they would just wear off, yeah right, color tile had to call grout genius out and 5 hours of buffing with cleaners did they get my floors back to being able to walk on. Thanks Grout Genius (the door handles on 6 doors had epoxy on them along with my stove).
Response from Color Tile & Carpet of Salem
"Sorry to hear you had a bad experience with our company. We strive to meet all of our customers needs on any work we perform. I'm glad the job was complete and you are satisfied with the final outcome."
Marty F.
Oct 2012
The sellers were professional and they worked hard and worked over time to get the job done. They were timely and we were very happy with them. Our overall experience with them was good.
Response from Color Tile & Carpet of Salem
"We appreciate you taking the time to let us know how we served you on your current project. We strive on the importance of making our customers happy and thank you for your input. We look forward to doing business with you in the future. :)"
Eileen S.
Jun 2012
It was very good. He was excellent. He was really good and knowledgeable. He knew all about cleaning. He was very good.
Response from Color Tile & Carpet of Salem
"We are very happy you were satisfied with the work that was completed. We look forward to serving you again. Thank you for you business. :)"
Sue D.
Apr 2011
The tile recommended by color tile was gorgeous with my existing room as was the final install of tile. However, the mess they left during installation was unbearable. They set up their tile cutting equipment in my dressing area which has cedar walls, mirrors, windows, curtains, carpeting and 15-20 feet of counters. None of the items on the counters or the curtains and mirrors were covered prior to their using their equipment. Consequently the entire room was filled with fine dust from cutting the tiles. They did attempt to clean it up including sending my bedspread to the cleaners but failed to get it all. Remnants of the dust are still to this day appearing. I received no compensation via deductions in my bill for the mess and my having to wash all counter items by hand nor did any official come to look at what I was dealing with. They even emptied their dust pan in my outside garbage can which ended up flying in my face when I went to empty my garbage in the container.
Response from Color Tile & Carpet of Salem
"We're sorry you felt that we didn't provide everything we could to satisfy you. We will continue to make improvements to our process with the information you have provided. We hope you're enjoying your beautiful new shower. It was a pure delight working with you. Best wishes and let us know if we can ever be of service again. :)"
Julie M.
Jun 2010
I called Color Tile and they told me to have my Assistant Mgr come and pick out carpet at their showroom. My Assistant Mgr and wife went down on a Saturday and picked out some reasonably priced carpet and vinyl. Color Tile called back on Monday to schedule the time to come out and install the carpet. We had to reschedule with them because of the weather and the rescheduled time was very appropriate. We didn't have to wait a long time to get another appointment. The salesman came out a couple of days before the installation was to be done and went over the contract with me. We told them we would be taking out the furniture and replace the baseboards so we wouldn't have that charge. They came out at the scheduled time and put the carpet and vinyl in quickly and professionally. The installers even stayed late to complete the job. I was very pleased with their professionalism and quickness of the installation.
Response from Color Tile & Carpet of Salem
"Thank you for your input. We appreciate you letting us serve you with the replacement of the carpet and vinyl. We look forward to working with you again. Thank you for your business. :)"
William G.
Aug 2009
Arrived on time. Got right to work. Did a good job. Left it clean when they were done.
Response from Color Tile & Carpet of Salem
"We appreciate your business and the opportunity to serve you. Thank you for giving us your input. We continue to strive to have the best pricing on the market and will use your comments to continue to research our pricing goals."
Judith D.
Aug 2008
It went quickly and well.
Response from Color Tile & Carpet of Salem
"Thank you for your input. We appreciate the wonderful feedback you offered. We look forward to serving you in the future. :)"
ANNA H.
Oct 2007
Needed a thick carpet pad that would not hurt our newly refinished oak floors and yet not slip under a 5x8 area rug.
Response from Color Tile & Carpet of Salem
"Thank you for your comments. Every customer matters to us and we want you to know that. :)"
Licensing
State Contractor License Requirements
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FAQ
Color Tile & Carpet of Salem is currently rated 3.9 overall out of 5.
Color Tile & Carpet of Salem accepts the following forms of payment: CreditCard
Yes, Color Tile & Carpet of Salem offers free project estimates.
No, Color Tile & Carpet of Salem does not offer eco-friendly accreditations.
No, Color Tile & Carpet of Salem does not offer a senior discount.
No, Color Tile & Carpet of Salem does not offer emergency services.
No, Color Tile & Carpet of Salem does not offer warranties.