CARL'S SEPTIC TANK CLEANING

The serviceman called the morning we were to have the tank serviced and delayed his service about 5 hours. Inconvenient but we worked with him. He performed the services as requested and was paid on site. This is the home of a 90 yr man and where the serviceman dug up the yard to locate the tank lid he left it very unsafe. He left the yard rough, uneven and dangerous to attempt to walk over. I need a report from Carl's so the property can be financed but after numerous calls and messages left he will not return my calls nor provide a copy of his report! Very unprofessional.

Todd and crew did a great job. Came right out the same day that I called, pumped the tank and we were done.

excellent, same day service, punctual, professional

They showed up when they were supposed to and got the job done.

OK...no problems...on time, quick

Arrrived on time and completed the work in a professional manner.

We discovered that septic was backing up and leaking into our basement Friday mid-afternoon.  I contacted Todd immediately as he'd provided the cleanout service 3 years earlier and I was happy with the work.  He scheduled us for first thing Saturday morning.  
He estimated he'd be to our place by 10AM, actually arrived at 9AM and I hadn't completely dug out the septic tank (actually not even close!).  No problem, Todd was extremely good natured, picked up the shovel and quickly dug out the lid, in spite of driving rain, heavy and oversaturated clay soil.  He had the tank (1500 gallon) pumped out within about 20 minutes I think.
We tested by running water into the bathtub, and still the blockage remained.  Todd crawled down into the tank and spent about 30 minutes trying to free the blockage, but to no avail.  He recommended Action Drain who came out within an hour (on Saturday morning mind you!) and we were back in business after the power snake did its thing by Noon.
Throughout the work Todd was cheerful, well mannered, and respectful of our property.  I will always use Carl's Septic for my septic needs.

Arrived early, professional, without being stiff.  It's a dirty job, nobody really wants to deal with getting it done, but Todd was easy going, did the job quickly, and was very helpful regarding my system overall.  I also have a grease trap, which Todd said he rarely sees anymore probably because of the extra cost to install and route, but definitely improves the system process.  Also pumped out the grease trap at no extra charge.

unknown

unknown