Bruce and Dana

Description of Work: Warranty issues with condition of metal roofing materials(corrosion/rust). After initial inspection by 2 supervisors/mangers from Bruce and Dana with assurances that they would get back to me, they failed to do so. They took several photographs with a camera/phone to document the corrosion/rust. Photos were also sent via email.by myself as well as the initial purchase order of materials from the builder. Several phone calls to their office were not returned even after being told they will be calling back in a few minutes. Nonresponsive to Emails or Certified letter requesting follow up on their end. At this point (8 months from the initial contact), they have yet to respond to me nor my attorney requests for a response. Product was through a builder, who purchased the materials from Bruce and Dana, Salem, Oregon. The materials were purchased in 1995 or 1996, product warranty is for 35 years. (At this point the roof has been on the house 21 1/2 years, approximately, well within the advertised warranty period. Both supervisors/managers acknowledged the the material on the home was a Bruce and Dana product and indicated that I should not be having a rust issue (several areas).