Bella Pietra Marble & Granite

First of all what waste of money and time. I did all the footwork (measurement & demo) then I got reasonable price of bid. However once their templater came to do the measurements their bid price went up by ridiculous amount. I guess they assumed I was easily going to take their bid. I was able to bring down the price of their bid, even though they tried to Rip me off. I say rip off because I was able to get exact price of slabs I requested by MSI through another company that had account with MSI and I found out Bella Pietra was charging me ridiculous price. Bella Pietra informed me Calacatta Leon slabs cost more than Calacatta Laza when the main Distributor MSI informed me Leon is way cheaper than Laza. Little did Bella Pietra know I was cross checking them. I’m sharing all this details because if you go to them not knowing the facts they’re going to overcharge you and rip you off. Secondly their front office clerks to the back office installer and templater are so unprofessional and inconsistent. Our install date for countertops was on May 4 but they went ahead and postponed it to the 13th because supplies were not available and on the 13th install crew did not arrive to the job site until 1pm they worked on the job site till 3:30pm and I was told by crew leader that he had informed the office that he has an appointment (no urgency matter was mentioned by this crew ) and he was only working for two hours on Friday and he had already requested permission so his boss allowed him to leave early without completing the job. So at that point I had asked this crew leader when are they returning to complete and he said “sometime” next week. I called the office Friday after the crew left to ask when is the crew coming back to complete. At this point I was already charged full amount on this countertop. I called 3times I didn’t hear back as no one was to answer my calls. Since I didn’t hear back, I sent an email on Monday morning asking when the crew was coming back to complete however I didn’t hear back from the crew neither the front office. So I called again but no one answered my phone. Concerningly, Tuesday morning I showed up to their showroom and it was unfortunate I had to drive an hour to get hold of this company front office to get a response on when installation was going to be completed. Then despite of multiple delays and miscommunication caused by their front office, clerks were so snappy and rude.. I just wanna let you know the poor communication these guys have exhibited made this experience terribly hard to tolerate. No one wanted to take accountability but just rub in our face how busy they are. Knowing this project was not on a $300,000 property this was a $2 million property I would have thought they would be efficient and it’s very unfortunate for a high-class project these guys misrepresented Bella Pietra. Then finally they had their installer come to “complete” their job at the 11th hour. After the installation was completed, I did final inspection of their installation and the seams had proxy drips all around the corner of most cabinet/wall (poor job), they had scraped my cabinets/walls paints, they had scratches under the waterfall island countertops, they had not levelled the countertops correct where there are significantly big gaps between the countertop and the cabinet—I pointed out all these things that I discovered to the install crew leader and his response was “that’s normal”. They made it seem like I was getting this installed for free when I paid thousands of dollars. I hope Chris Bravo the owner can see this review and hope he will take better action to make a change / better professional skills in the back office and in the front office .

Everything went according to plan did a great job hiding the seam.

In a big hurry to install countertop had other jobs scheduled for the day. Seemed more concern about getting done and on to next job. Damaged flooring and cabinetry that needed repaired. Cut hole in granite too large and did not leave lip to mount drop in stainless sink.