Ace Septic Service and Chemical Toilets

Excellent Same day service, prompt, professional, personable employee, comparable price, actually less than I paid 5 years ago,

Great. Easy to work with.

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It went real well. This is the first time we had the septic cleaned. He was very professional and he told us what we needed to do to keep our septic safe in future.

I've had no complaints. They were slow to get to our house but they did pure work. So far, their quality has been fine.

Not very good
Well, it?s both favorable and unfavorable the service we
received.
The receptionist that books appointments was nice and
professional. We were scheduled promptly for that same week, and even got
a reminder call about the appointment. 
The Septic tech showed up on time, talked to my husband.
Then told us we had the ?dug?  wrong ?opening? for septic clean out, and it need to be the other opening that was 2
feet x 2 feet. 
So the technician and my husband dug thru some hard ground to find the opening so we could get the septic tank pumped. 
Well, during the process the lid to the septic tank was
broken into 3 pieces. It was very difficult to remove.  The service tech said that maybe he could
find a replacement since he broke it.
After the pumping of the septic tack the technician told us that he would locate a cover so we could re bury the tank. He said he would call back with an update about a lid for the Septic tank in a few days. 
So, we waited about 5 days, then called the company and was promised a follow up call. It, never happened. 
Well, after another week with a septic tank open and a large hole in the ground. My husband called again to see if they had the lid
replacement. Was promised a follow up call it never happened.
So, we were left with a three foot hole in ground and the septic tank top wide open.  You could
smell the septic tank and, it was a very dangerous opening.
I was afraid that someone would get hurt, or my dog could fall into the hole and die. Living on a small farm there are animals around old dog, cat, and the opening was right on the pasture fence line. 
So, the bottom line is, don?t expect any follow if the lid to your septic tank brakes. You on your own, and it?s just too bad.
They could have helped use with a referral to another company that makes septic tanks
 or something at least they could have tried too do something.
But No... You?re screwed fix it yourself...  
Will never recommend this company to anyone, and if your
reading. I am sure you wouldn?t want to go thru what we did? 
 

He determined there is a snag on the pipe, possibly cracked pipe a few feet from the septic tank.  He showed me how the snake would catch on something in a certain spot.  
He was the 7th septic service person I have had in the last 4 years and the first one to determine the problem so it can be fixed permanently.  I felt he was honest and forthcoming.

They were able to replace a small section of my septic box to leech
field pipe, saving me hundreds of dollars versus replacing the whole
thing.

We were very impressed with him. We moved in here about 7 years ago and it was about time to get our septic tank emptied and our neighbor around the corner used them, so we called him. He came out and discovered that the people who sold us the house used a different company to clean the septic tank. It turned out that there was no way that could have cleaned the septic and we went through the whole thing that they charged the owners when they did not clean it. It had cement on top of it and there was no way it could have been cleaned 7 years ago, so we thought that he was a very honest man. I appreciated him coming out and telling me. After he got all the cement broken off and got the lid off he came in and cleaned it, so I appreciated his honesty. We spent $245 on that work.