Douglas Fast Net

I have never been treated so rudely in my life! When we moved to our home we were told fiber internet would be available in 3-4 months. Other than that we had no other options. I began calling for updates the month they said it might be available. I have been given excuse after excuse as to why they are delayed. I called every two weeks for updates only to get another excuse. I also left multiple voicemails with no call back. 3 months after they said we would have service "at the latest" I called and was told... "Poles are expensive it's gonna cost us $60,000 to get service to your location. Maybe you should have your neighbors call too because it's not worth it for us to just get you service." I understand business but that doesn't make a potential customer feel very valued. I was upset and had given up working with their company. Yesterday a man showed up to put in a pole on our property. I decided to call again as the line guy seemed like he cared. I was told it will still be several months. Taylor also let me know that no one there would have told me what I was told. I even gave her the man's name who said it to me. She didn't express any reaction to my comment. I said well I guess I'll call and check in 2 more months. Again she made no attempt to encourage me to be a customer. I really wish they would invest in some customer service training. I wouldn't give them my hard earned money for anything now. It's clear that doesn't matter to them at all.

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unknown

Serviceman was prompt and courteous. He did a great job.

Installation went smoothly. I didn't have to wait around for him to show up, he arrived early and in the arranged time frame.

Everything was exactly as they said it would be. They did not charge us and they were out to our house on time. The services have worked great and would use them again!!!

I called and over the telephone we attempted to re-hook the wifi. During the process realized that the router was defective so we made arrangments to replace the router