Bill Sizemore Painting

"I hate responding to a negative review. It sounds so defensive. But this is the only negative review I have had and it is a less than honest one.. If you will check me out on the Home Advisor site you will see that I have all five-star reviews. This customer complained that I took too long to paint his house, but I told him up front how long it was going to take and he agreed to that timeframe in writing. The problem was, after I pressure washed the house it took the customer two weeks additional time to finally pick colors. We had to leave the job till a decision was made. In the meanwhile, a large minority crew came in and painted the house across the street in one day. That made the customer think it should take one day to paint a house, which is usually unrealistic. As for the paint on the deck, a drop cloth was inadvertently flipped on one edge and a very small amount of paint got on the deck. I was embarrassed. The paint was removed, but where it was removed (several very small areas on two boards) there was a slight change in color. I offered the customer two fair options. I would replace the two boards or give him $200 to deal with it however he chose, including just ignoring the barely noticeable spots. He took the $200. It does not seem entirely honest to write such a negative review and not mention fact that it was his decision to delay the project for two weeks while he and his wife struggled to pick colors or the fact that he accepted $200 for the paint spots. We do work to a high professional standard and do lots of high end homes. When I am done with a job, I leave no accidental paint spots anywhere. I am sorry I was not able to make this customer happy. Without complaining, I even triple coated much of his trim because the white trim color he chose would not cover. But the house looked great when I was done and some of his neighbors asked me for bids to do their homes."