Wong's Best Floors

I would use them again in the future.

I really wanted to give these guys a good review, but unfortunately I cannot.  While our initial visits to the showroom and interactions with Anhtuan were great, things went downhill once we had paid for our order.  First there was a mix up with the installation date, as they write everything down (or are supposed to) on a paper desk calendar.  When I called to confirm our appointment, they did not have it written down, despite Ben confirming it with me when I was in the showroom.  On installation day,  they didn't have all the correct cabinets and the countertop crew was several hours behind schedule, with no calls.  It took several calls over several weeks and three trips for them to get the cabinet and fittings correct, as well as replace doors that had split after installation.  The biggest issue has been the drain hole that was drilled for a bathroom sink.  Despite requesting that the drain be on site so they could verify the size, they drilled the hole with the only size hole bit they have-2 inches.  This was not disclosed at anytime that that is the only size they have, as it is "standard".  So now I have hole that is too big for the drain, and the granite was chipped on the underside when  they drilled the hole.  Because of this, the drain leaks.  It has been two weeks and we still  do not have resolution, even after multiple phone calls and another trip to the showroom to talk to Ben.  They sent a contractor out who reversed and gasket and called it good.  I am still waiting for their plumber to call (after three days) to see if they can fix it.  
Very frustrated at the run around, poor service and brush-offs.  Ben promised that they stand behind their work and that they would fix it, but I am not so sure he meant it.  I know they do a huge volume of work and deal with a lot of contractors, builders and flippers, so we are small potatoes, but that is no excuse.
I am hoping they will honor their word and get my drain issues resolved, but I am not holding my breath at this point.  I will update my review if there is actual resolution that does not cost me more of my time or my having to pay a plumber or someone else to fix their mistakes.

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Everything went smooth.