Wong's Best Floors

Really poorly. There were four employees in the showroom at the time of my visit, and it still took one of them more than 10 minutes to acknowledge me. After a few minutes of talking with him about a design, he abandoned me to go and answer another customer's question. He then left the showroom with them and did not come back! The service was really disappointing, and I will not be back.

I would use them again in the future.

I really wanted to give these guys a good review, but unfortunately I cannot. While our initial visits to the showroom and interactions with Anhtuan were great, things went downhill once we had paid for our order. First there was a mix up with the installation date, as they write everything down (or are supposed to) on a paper desk calendar. When I called to confirm our appointment, they did not have it written down, despite Ben confirming it with me when I was in the showroom. On installation day, they didn't have all the correct cabinets and the countertop crew was several hours behind schedule, with no calls. It took several calls over several weeks and three trips for them to get the cabinet and fittings correct, as well as replace doors that had split after installation. The biggest issue has been the drain hole that was drilled for a bathroom sink. Despite requesting that the drain be on site so they could verify the size, they drilled the hole with the only size hole bit they have-2 inches. This was not disclosed at anytime that that is the only size they have, as it is "standard". So now I have hole that is too big for the drain, and the granite was chipped on the underside when they drilled the hole. Because of this, the drain leaks. It has been two weeks and we still do not have resolution, even after multiple phone calls and another trip to the showroom to talk to Ben. They sent a contractor out who reversed and gasket and called it good. I am still waiting for their plumber to call (after three days) to see if they can fix it. Very frustrated at the run around, poor service and brush-offs. Ben promised that they stand behind their work and that they would fix it, but I am not so sure he meant it. I know they do a huge volume of work and deal with a lot of contractors, builders and flippers, so we are small potatoes, but that is no excuse. I am hoping they will honor their word and get my drain issues resolved, but I am not holding my breath at this point. I will update my review if there is actual resolution that does not cost me more of my time or my having to pay a plumber or someone else to fix their mistakes.

Two installers came in the pouring rain and wind, set up a tent, and created my counter tops. They look great and love the quartz design. They had the material in stock. I ordered last week and they arranged installation within 3 days. Since this is an investment property time is money and they will absolutely have my business again. Their prices are extremely reasonable.

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The employees at Wongs were friendly and helpful when I went in to pick out my counter-tops. I took in my measurements and they were able to give me an estimate on the spot. I did some shopping around and just could not beat their value. I scheduled the install. The two man crew showed up on time. They were polite, fast, efficient, and did a beautiful job. I get tons of comments on how great the granite looks. I will definitely use Wongs again.

You get what you pay for at good quality but with no extra help. You will need to do all the plumbing and prep yourself as well as any drywall or cabinet repair. In our case after installing the counter we had about an inch of torn drywall above the new back splash. It cost me about 400 dollars to fix. They had dropped the whole counter an inch when they put in the new plywood to mount the counter on thus resulting in the inch of drywall repair. We had tile previously which is a mess to tear out (they removed it for us for $400). At the end of the day even with the repairs they were cheaper than Ikea and our counters are gorgeous. Just understand that you will need to do a little work yourself or pay a plumber, etc to help.

I never used him.

Everything went smooth.

They did a good job from start to finish! Most of the workers that come to your house don't speak English but they are craftsman and do a great job. They are hard workers and I will be using them for my final bath. I have also told many people about them and my neighbors just ordered their new bathroom cabinet and counters from them.

unknown

They took out all the old carpeting and put in plywood for the underfloor.Their demo and haul away cost was cheaper than any other estimate. The bamboo was a better quality than other companies. The only issue was in March they didn't haul away the old stuff daily but left it at the end of the driveway. In May they hauled everything away and cleaned up every day. Last year I had them install granite countertops in my kitchen and bathroom. They did a great job. I would use them again if I had anything else to have done.

Very professional. Cabinets are beautiful. Love how our remodeled home looks now. Would highly recommend.

The project took three days to complete and one house was about $3,800. Ben was the project manager and he made sure we got what we needed and everything ran smoothly.

I have used Wong's Best Floors twice. I like them a lot, they were professional, did the job like they said they would and had it done in a day.

Working with Wongs has been a joy - from the fun of browsing through the many varieties of rock at their warehouse to the professional, quality installation of our countertops/sinks. We are tremendously pleased with their work/product. We highly recommend Wongs.

Wong's is across the street from a Lowe's. This summer we were looking for a bathroom cabinet. We got one at Wong's. Better quality and less expensive than Lowe's. We got a floor model so it was even cheaper. When I decided to remodel my kitchen we went back to look at granite. They have a wonderful selection and are very reasonably priced. After a couple of other estimates. We selected Wong's. Definitely not sorry. Now I am going to replace my laminite floors with an engineered hardwood. I am having Wong's come and give me an estimate.

See above.

Renovating a recently purchased rental duplex. Shopped at several local retailers/shops for new kitchen cabinets, including the 2 major big-box home-improvement retailers, 2 cabinet 'outlet' shops, and a couple independent shops. I was specifically interested in plywood construction, not particleboard. Discovered Wong's by accident, as they are located across the way from a L****'s store. Outwardly, Wong's appears to be a pre-fab granite countertop retailer, however, they had 3 sample kitchens set up, with cabinets/granite countertops/appliances installed (along with other cabinet styles on display). We immediately found a style/color of cabinet we liked, and we already knew the exact sizes/quantities of each individual cabinet and trimwork that we would need to complete installation. The shaker-style we chose was plywood construction, including all shelves, sides, back, toekicks, etc. The face frames, drawer-fronts, door-frames, and matching trimpieces (scribe moulding and quarter-round) were all hardwood, no MDF or particleboard anywhere! Cabinets included full-extension ball-bearing drawer (guides), 'European' hinges, and m-a-n-y sizes available. Though I think the majority of the cabinets they sell are sold assembled, though we purchased ours un-assembled for ease of transport and to make them easier to get into the residence. Unassembled boxed cabinets included NO instructions whatsoever, but common sense and construction/woodworking experience made assembly straightforward. A few cam-clips broke during assembly, and Wong's readily gave us a handful of extras to complete assembly. I clamped/glued each individual cabinet frame together, and added extra screws in some areas to further reinforce them. During installation, the frames were rock-solid, virtually NO flex, making them v-e-r-y easy to properly level and plumb.Alterations: Interior of cabinets were stained to match exterior color, though only the front frame exterior/doors/drawers had 'lacquer' finish. Before assembly, I applied satin polyurethane to all interior elements (except front frame and door/drawer) to add protection, enhance durability and maintenance, and extent life of the cabinets (due to rental use). Much easier to apply poly. before assembly, than after, especially to all the drawers. Though not necessary, I would definitely recommend application of clear finish over the unsealed color-matched-stained interior of cabinets. Drawers had a clear finish on them (not color-match-stain), though I still applied poly to them anyway.Overall, very satisfied with the overall quality/fit/price of these cabinets. Price was equal/slightly-lower than the cheapest of pre-fabricated cabinets found at the 2 big-box stores, and cheaper than the prices at the 2 cabinet 'outlet' locations . . . and ALL of the cabinets at those locations were particleboard construction! Plywood construction at particleboard prices . . . I am very satisfied!! When we begin renovation of the other half of the duplex, we are 100% sure we are returning to Wong's for our cabinets. Price vs quality ratio made this an outstanding great buy.

Jeff and Brian (at the showroom) were very helpful and courteous. They had the granite on display and even provided samples for us to take home to check on colors. Their display of cabinets, sinks and complete kitchen installations also helped. We wanted to work with an organization which could do the cabinets and the countertops wo we wouldn't have to coordinate between multiple organizations, or be without kitchens or bathrooms longer than necessary. Jeff came out and took the measurements necessary to provide us with quotation. We were pleasantly suprised by their great prices, and we were able to do more than we expected. We had prices from other organizations, and their pricing beat all of the others. They scheduled the work and kept their commitment to the schedule. The installation crews were courteous, respectful, respectful and professional. The cabinet crew does nice work. Tim and Ben did an awesome job on the granite installation (and I am a picky person when it comes to finish work). They even build an extra granite corner shelf to help cover up an issue with the wall (at no extra charge). They addressed any (minor) issues we had promptly to our satisfaction. I very rarely write reviews, but these guys deserve my congratulations for a job well done and for their professionalism. I wouldn't hesitate to use them again, or recommend them to friends or relatives (already have)!