Window Guy PDX

"Thank you so much! That was a short and sweet report for a very minimal job. My what a busy day that was! I thought our first job might have 8 windows from the way they made it sound. Turned out it was 80 and over 25 miles away in rush hour traffic!!! Whoops! But I zipped right along. Lonnnnnggggg day tho'. But you sure did make it an enjoyable one. And you were exactly on the route home. You were gracious and a delight to serve. I hope you enjoyed you time with your guests. It was a pleasure spiffing things up for their arrival. That's why I added the entryway in at no extra cost. Enjoy your summer. Again, thank for taking the time to let others know of our top-notch efforts to provide our services."

""Thorough and spotless?" Nice! Well,... thank you for that. We certainly give it our best. I'm glad it's obvious. But I am a bit baffled at the "Bs". I am not sure what we did not respond to 100%. That concerns me. B work is not good enough for me. We do our best to meet EVERY obligation. As far as pricing, when cost comparing, we normally (95% of the time get the call back to schedule). I have seen with my own eyes how much more comprehensive we are than many in the length of detail and quality in our work. I work to give the highest value for your expenditure. Your patronage of our services is neither taken for granted, nor diminished in any detail. Thank you for your kind report and feel free to express any concerns at any time. We will indeed response as best we can."

"Thank you, thank you! That answers that dilemma! Ohhhhh dear, I am chastened! I just KNEW that had happened. And I know exactly where I left it now that you affirm it true. I left wondering if I had dropped the razor in my bucket. Having grandchildren this age I totally understand your concern. We normally review the job with the customer when finished to make sure mistakes like that DON'T get made, but we were in too big a hurry that day. I had four places to be. Much too overloaded for one day. You have chastened me to never be in too big of a hurry. But to be fair, I RARELY put myself in that spot. I do know better. Rags will and do fall off my belt or shoulder at times, but as I said, usually a "once over" locates all the missing parts and pieces. So, I extend my apologies to my being less than complete in this instance. That is not our norm as the majority of our reports reflect. Thank you so much for your review and your words will be taken with the greatest weight toward our future endeavors."

"Well, thank you! We always appreciate the great feedback we receive. It's our "bread and butter" and it's one of the nicest things an Angieslist customer can do for a reputable service provider. We love it! Be assured Window Guy PDX is dedicated to providing the best prices for the level of value and quality we provide. And we DO take our time to do the job right,... every time. So when you compare prices with some other window services, I've actually found we are either aIways comparable, or even slightly less. That surprises even me at times. Especially when I hear how we put so much more effort into our work. We are thorough! But when Angieslist customers shop for quotes, I'd say we get better than a 95% return call back to schedule. So, I never worry about that. My theory is "You get what you pay for!" So, if you pay expecting the best,... I'll certainly delivery the best! I was so pleased how nicely your windows turned out. They looked GREAT! I'm glad you are enjoying them and thank you again for using our services AND giving us a great review."

"Well hey there! From so long ago? Thaaaannnkkk YOU! Your feedback is ALWAYS appreciated. You noticed we did the mirrors? Makes a difference, huh? If I see anything that needs work we will usually try to spiff it up. We always go that extra mile or two. That's what makes our service extraordinary... Take NOTICE! To any one reading this, I am going to offer a special deal for the rest late winter and early spring. If you can get two other friends or families to get their windows cleaned BEFORE March 31st, I WILL GIVE EACH OF YOU 25 % off normal rates. This is a ONE TIME ONLY OFFER. April is when it all gets crazy again, so take advantage of this limited time offer. Thanks to all over my wonderful customers past, present and future!"

"Thanks guys. Hope everything is well and you have a happy New Year! You have a beautiful home and dedicated family. Hope everything turns up roses."

"Thank you very kindly. It was a REAL pleasure to work for you. I enjoyed our conversations on the Portland water supply. You answered questions I had long wondered about. I am better armed and educated for my work because of it. I understand about the causes of mineralization on glass much better now that I know exactly what it is. Who would have imagined! As for your windows, yes, we dealt with the iron oxide patina that had built up from the old steel screens and they looked SO much better. You were very kind and I enjoyed your hospitality and after work convo on the porch. Again, thank you so much."

"Hey, thank you! It was really totally fun meeting you and your sister. It was great! What a BEAUTIFUL place you have! I enjoyed getting you shaped up for the party, it even felt festive while there. I'll be honest here tho'. I am a bit curious about the B for quality however. I set very highest standards for myself and am of course disappointed to see I didn't make that grade for you. If at ANYTIME my work is not up to par, "A+ quality" for whatever reason I can muster, PLEASE first feel free to let me know right away so I might make it right at you nearest convenience. You pay for the highest level of service you can get from me. It is my duty and obligation to provide and I take that MOST seriously. You were not there to review my completion before I left, and the first floor locked up after I finished the insides, so I am really bewildered what I might have left less than perfect. I apologize if something were less than your expectation. Never the less, thank you for your great review. ; )"

"Hey guys! Thank for your great report. I love your HD comment. Yes, it made a BIG difference on your house. The final results were spectacular. I'm not sure you knew we pressure washed the entire porch too. Top to bottom. It needed it just to freshen things up a bit. I really get tickled when we do a job that comes out so good. Everyone notices it, but can't pinpoint what it is. A lot of neighbors ask if the house was new painted, not realizing it's the WINDOWS that are sparkling clean. But you got the benefit of your new HD vision to the outside world. And yep, that was a tuffy, but you guys were fun and enjoyable to work for. We appreciated it. Again thanks for your kind report. Such a thing makes a world of difference for us. These reports are our "bread and butter"."

"Enjoy your new home! You and your friends and family were very sweet. I hope you are now sitting back, resting and enjoying the fruits of all your hard efforts. Thank you for choosing us again. I surely appreciate your continued confidence. This is your second "A" report in two times I have been to your houses over the many years. That means a lot to me. Again, enjoy and thank you!"

"Oh my! Thank you! I sure did enjoy being there. You are both so very kind. There was a bit of work to do on your windows. The previous interior painting and restoration had left paint sprickles and silicon smeared over the glass. Made quite a difference once we got that off. After that, the rest was easy. Enjoy the views... and thanks again!"

"Ohhhh thank you so much. People like you make my profession SOOOO worthwhile. I love what I do, meeting the people, learning new things and getting a chance to visit and catch up with regular customers. This is what makes it great. I am so thankful for those who can recognize and enjoy my hard work. You can always note the difference in how people respond. Most are so kind and considerate. They acknowledge your presence, your effort, offer you a glass of water, and are appreciative of your struggle for the best one can give. You and your husband are this kind of people and it my absolute DELIGHT to serve you. As a side note, I want to make a serious point to any future client reading this: For nearly four decades, I have had the most WONDERFUL clientele in the whole world. I can honestly say I adore 99% of you and will typically remember you with gracious attention the second time you call, BUT,... I have ALSO had a very few clients over the last two years who have been so disagreeable and contentious, that it takes all the enjoyment out my work. It's very discouraging when generally unhappy, or shall we say, "emotionally complex" people can and WILL find fault with everything you do. There is no pleasing some people, no matter how much effort you put into something. Unfortunately, Angieslist screens poor workmanship from your end, but it does nothing to prevent we workmen from getting the occasional overly-critical or previously burnt customer who is argumentative, suspicious and critical of everything you do, or say. That's hard to handle! To me, life and work is about much more than money. It's about personal enjoyment and satisfaction. I'd rather walk away and avoid taking on any tense, or contrary clients, so, if should you consider hiring me to do a job for you, consider this,... if at ANY stage of our business relationship, if you have ANY DOUBT of my desire to give you 100% of my effort, please, feel free to stop and choose another company. I am a happy man. It may sound silly, but my life is full of sunshine and joy. I have so many things to be thankful for. I want it to stay that way. I would genuinely prefer to stay away from any negative people who are so embittered by things or begrudging, I can't even IMAGINE why. For 36 years I have given the best of my ability and my standard is high. I can't IMAGINE ever doing anything LESS than that, TO THE BEST OF MY ABILITY and within reasonable time constraints based upon the estimate I give. I don't work for free after all. Thank you for reading and the best of life to all of us."

"Thank you ever so much. We were so glad to be there. It wasn't a problem at all and everyone talked about how kind you both were when we left. We hope you had a marvelous and meaningful 36th Anniversary and we were happy to shine things up for you. Thank you for your call the next day. On a side note, just so my Angie's List customers know: My sincerest apologies to anyone affected by our DMV confusion the last two weeks: We were having such a bad time with work vehicles the last two weeks (turns out my work truck had a VIN# the DMV didn't check properly and after two hours at the DMV, it turns out they copied the last 4 digits wrong. Needless to say, I haven't been able to use my normal work truck till this gets straightened out and that threw my schedule into mayhem. I bought a cheap, older truck to get by on and it's been giving me some intermittant mechanical problems. But it looks like I may have finally gotten that fixed. Fingers crossed! Sooooo,... we still chug along doing the same superior work we have for 36 ( WOW, since 1976! ) years now, but it has been so stressful. I know DID miss calling two clients about rescheduling their appointments because of this, their phone numbers to contact them wasn't on their work sheets. If that happened to you, so sorry for that. My mistake. I will be coming by your house to offer my apologies in person. The problem was, I can't copy the phone number on the work sheet till the call ends, and if another call come in immediately, I sometimes forget. If this affected you in any deleterious way, PLEASE,... my sincerest apologies. Please keep the faith with us, we'll ALWAYS make it right where we can. Thousands of customers can't be wrong. If we weren't the best we can be, we wouldn't be here after all these years and with all these Angie's List Awards. So, if EVER I do NOT call you within 15 minutes AFTER my appointed time of arrival, something is wrong. Please be so kind as to call me. It's certain I am missing a contact number. Otherwise, I ALWAYS call BEFOREHAND when I know there is a problem or delay, which of course is inevitable at times... Don't assume we have blown off the appointment. We don't do that. Thanks for reading this."

"Thank you ever so much... It has ALWAYS been a great pleasure working for you these many years"

"Glad I could be of help. Seemed like that would be the case over the phone and it was exactly as I predicted. Always happy to be of assistance!"

"It was GREAT being there! Wow! What a treat! You two radiate happiness and intelligence. It was SUCH a pleasure to work for you and with you. And your home was terrific. We got you all shaped up. I was so pleased by the results. Glad you were too! It now sparkles! I like that... Thanks so much for calling us. So glad to have made such a difference for you. Your kind and generous report is very appreciated. Thanks once again. All the best to you both."

"Oh thank you! I certainly did my best for you. And they did shine once done properly. The power washing you had done left lots of particulate matter stuck on hard. But I got them back to where they should be. And they should stay like that quite awhile. Bright and clear. Enjoy! You two were so great! I felt such a tremendous affinity for both of you. I have to say in the short time I had there, I came to admire you both greatly. Your zeal and zest are uncommon. Your appreciation of the subtle, remarkable. That's what I love about my clients in general. I nearly never fail to encounter something that creates marvel and "life" in my day. You two most CERTAINLY did that! I loved the movie you recommended. Astute! Grazie per tutto e tutto il meglio nelle vostre avventure nella vita!"

"Wow,... from so long ago? Thank you for you kind words."

"Thanks guys! It was a pleasure. I was very happy the way things turned out. Glad you are too. I appreciate the kind and generous report. Well, I'm off visiting my daughter this weekend, so back to helping her plant flowers. Thank a thousand times!"

"Now that made my day! Thank you! I put such extraordinary care into my work that when someone recognizes that, it's like a whole other world of happiness for me. Recently, it was made very clear to me how different my standards are when compared to some window cleaning services. Seems I really put out nearly twice the effort and the results stand clear. I don't just wash the window, I restore it to it's pristine, transparent, crisp look. That takes me extra time,... but the results! And it lasts a lot longer when done properly. My satisfied clients are a joy to me. To awaken and spend the day solving window related problems no other had been able to is very gratifying. I thank each and everyone of you who has believed in me and offered such marvelous reports. The opportunity to serve you and make a difference in my small way has been beyond meaningful. Thanks! To all! As far a being a Chef, yep,... I was trained by some of the best. Only one degree of separation from the likes of such noted stars as Paul Bocuse and Pierre Chambran. It's always fun to improve the technique of the aspiring cooks with practical experience. Each small change alters the results considerably. For example, for crispy sauteed mushrooms, don't stir them about the pan when cooking in butter or oil. Stirring "sweats" the mushrooms, making them wet and chewy rather than absorbing the butter flavor and giving them crispy crust. Your daughter is a natural. Apt and willing to learn. It was fun. Again thanks for taking the time for your generous report and "tip". I am so pleased you are enjoying the fruit of my labors. Thanks"

"Ha ha! Yeah,... that WAS tough. It was like chipping out CONCRETE! But looks great now. Thanks for your kind words and rounding up my lost leash and putty. Very appreciated. You are very personable people over there. I enjoyed all the smiles."

"Thanks guys! You were so fun to work for. Thank you for all your kindnesses and especially inviting me to have dinner with you. You two cook great! That was one tough job with lots of minor problems, but looks like everything came out wonderfully. I took the time necessary to get it done the best I could for you and now you are in great shape for a long while to come. Again, thank you for your kindnesses and recommendations. All the best!"

"Thanks for your prompt report. We put such enormous effort into pleasing our customers because it makes OUR days so much brighter. I love waking up bright and cheery, knowing we've made a happy difference in people's "outlook". Your Potato Kugel smelled divine and I was pleased to assist you. Not many realize I am a "old school" internationally trained Chef as well. So when I get to share cooking techniques and tips it's extra fun. Anyway, glad you are continuing on the rave reviews. It really helps when my efforts are seen and recognized for what they are. Makes life so much nicer! Thank you, thank you, thank you!"