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Truax Builders Supply Inc

Founded 1946 • With Angi since May 2005

4.5

(42) Verified Reviews

Description

Truax Builders Supply has been meeting the window and door needs of the Portland metro area since 1946! Our sales staff is very experienced and well trained. We are here to help both the professional contractor and the homeowner make informed choices for windows and doors. We don't use any high pressure; we just find out what you want and need, and suggest the best solutions. We also manufacture custom aluminum storm windows and doors, and custom wood windows, doors, storm doors and windows, and wood screen doors. See website for additional products and services....

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Verified Reviews

A few reviews for this pro...
2.0

10/01/2020

We purchased a wooden door through Truax and wound up with a $2000 DIY project. Much to our surprise, they installed an unfinished door and we are now spending a week applying the various coats of stains and finishing coats to make it ready for Portland weather. When we let them know the process wasn't clear to us and we hadn't expected this last phase in the process, they brushed off our feedback...

Description of Work
Purchased and installed front door

Category doors

1.0

05/01/2020

I was doing the job for a elderly 81 year old man. I did a phone order for a window seal. Our small town does not have this type of seal. I expected the item in a sort time as it was a stock item. I paid in full. Now over 8 days and no delivery. I called and the gut said he would call back with information. He never did. I was totally dissatisfied with the service and follow through. Never again.

Description of Work
Install a window IGU unit

Category replacement windows,doors

5.0

12/31/2019

We had a fantastic experience with Truax. Steve and Greg were easy to work with on the front end. We got four quotes and Truax's was competitive. Truax agreed to deliver the doors to us early so we could paint them ourselves ahead of the installation in order to keep costs down, which was not possible with the other contractors. Jason showed up on time to install the doors and was meticulous in hi...

Description of Work
We had two exterior doors replaced with ThermaTru smooth fiberglass doors. One was a 36-in full lite door and the other was a 30-in half lite door. We also had brick moulding replaced around an existing sliding door.

Category doors

1.0

10/27/2015

Initially, Truax was very responsive to my inquiry about replacing a storm window, quickly giving me a quote. When I followed up to book an installation appointment, I got...nothing. Tried a second time...nothing. A third follow-up...crickets. This lack of communication was incredibly disappointing, especially since the Angie's List reviews seem quite positive overall in terms of their actual work...

Description of Work
Truax didn't perform any work because they never responded beyond the original exchange.

Category replacement windows,doors

Service Provider Response

I apologize for this error on our part. [Member Name Removed] was contacting us through Angie's List, and the message to us from Angie's List apparently went into our Junk folder. We pride ourselves on trying to always provide prompt and friendly customer service, and an error like this is not something we take lightly. We will do our best not to let it happen again.
5.0

10/24/2014

It is holding out very good. They build some of their own windows and they have good installers.

Description of Work
They did three sliding basement windows.

Category replacement windows

5.0

06/30/2014

I dropped off a window screen that was bent causing bugs to get in my house when the window was opened. They recommended replacing the entire screen which I did. I was surprised how reasonable the price was. My new screen keeps out every but now!

Description of Work
Replace a window screen for average sized window.

Category replacement windows,doors

5.0

06/16/2014

Very happy with the quality of service i received.

Description of Work
Placed a new door for a crawl space under my house. The old door and trim had were very weathered and needed replacing. Truax provided a quote and recommended a new door and trim that would last much longer than the original.

Category doors

5.0

05/09/2014

I thought they were great dealers. They were knowledgeable about the products.

Description of Work
I used Truax Builders Supply Inc. I ordered some windows from them.

Category replacement windows

5.0

03/14/2014

These guys have great customer service! Tami was very helpful in helping me choose the doors. She patiently answered my questions over multiple discussions until I made a decision. I was concerned we had dry rot as our back door had been leaking for a while. When Jason came over to install the doors he was very diligent about ensuring there was no dry rot, and installing a nice leak-proof back doo...

Description of Work
We bought a new front door and new back door from Truax. Both were installed, and old doors hauled away.

Category doors

5.0

02/02/2014

Really good. We were very pleased with our new door. Truax employees were very responsive on getting quoted information and having the door completed in the timeline they said they would.

Description of Work
Made a wood storm door with an interchangeable screen / window panel. We installed it ourselves.

Category doors

    Services Offered

    Sales (quality installation is available) of doors, windows, screen & storm doors, glass installation, screens. We carry many brands including Milgard windows and doors, Marvin windows and doors, Jeld-wen windows, Certainteed windows, Simpson wood doors, Therma-tru doors, Masonite doors, Velux skylights, Thermolite skylights, Rogue Valley doors, Schlage locks, and Emtek locks.

    Services Not Offered

    We don't do remodeling, only window and door replacement.

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    No
    Warranties
    Ask for details