TOM RODGERS ENTERPRISES LLC

Tom was responsive and polite, very professional, and a clear communicator. I would not hesitate to call him again.

The WORST! He only works with insurance companys(ie home warranty;fidelity, home warranty and others)  He treated me and my family like idiots. Not polite at all and very arrogant, it was like we inconvenienced him. He had no manners, did not wear shoe protectors and generally just a real a**. He was here all of five minutes and charged us $50. Would not recommend to anyone!!!! If your insurance company requests him, request someone else!!!!!!

He called us on a Friday, scheduled and made service call appointment for the following Monday at 12 noon. He did not show, I called him at 1PM and he said he was running late and would be here as soon as he finished, I advised him we had a meeting to go to at 4PM. Called him at 2:30 he said he would be there when he finished and I reminded him we would be gone at 4. At 3:30 I called the insurance company local Rep and advised them their contractor service Tom Rodgers had stood us up. They called him, he called me back and left message saying he would be here at 4PM. I called him advising we would not be here at 4 and wold probably return after 7. I filed a complaint with the insurance company and asked for another service person/company. Tom called my cell phone at 6PM and said he was on he was on his way and I said we were not home yet so he said how about tomorrow morning at 9, unfortunately against my own thoughts I said yes instead of using a different contractor. He showed up 9:40AM went through the motions told me the Lenox compressors have a history of failure and that I need a new pump and it would take 2 weeks to get it. Later that day the Insurance company called and said that Tom told them rats had chewed the wiring and shorted out the compressor and they would not cover the claim. I asked for a second opinion and the company Albatross Air conditioning found no evidence that rodents had cause the problem.