THE JOINERY

Fantastic local artistry and service!
We are so very happy with our custom bed frame. It is more beautiful than we imagined, even after coming in for wood checks. The Joinery folks have all been great with their advice, talent, and service. It was fantastic to walk into their workroom and see US artisans creating such beautiful furniture from fallen or farmed trees. 

We went in and chose a design. They promised to have it finished within a certain time and actually completed it sooner. They have their workshop near their showroom and make everything by hand. It was a good experience and the quality was very nice.

I received outstanding customer service from The Joinery two weeks ago. My husband, son and I were playing hide and seek and in an effort to roust the boys from their hiding place, I jumped on the bed. Much to our surprise and my chagrin, a supporting piece of the side rail broke. I brought the broken side rail to The Joinery, expecting to pay for a new one to be made, expecting to have to wait the usual length of time for custom furniture (8 to 10 weeks) and hoping they wouldn't laugh too hard. I was astonished to be told that; 1. They would replace it within 20 minutes. 2. They would replace not just the one we broke, but the other one, because the rails are made somewhat differently now. 3. And, they would accept no payment because they guarantee their furniture for life. Not even when I protested that the break was due to abuse, not normal use. Everyone who helped was professional, friendly and even kept their laughter to a minimum. All they asked was that I bring in the other side rail when convenient so they could keep the old hardware should someone else need it. I still can't quite believe what a great experience this was, but it certainly emphasized the importance and value of shopping locally and investing in quality. Thank you!