Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Floor Store
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Ceramic and Porcelain - Repair,
About us
The Floor Store is a full service flooring company serving the Portland/Vancouver metropolitan area. We are a Shaw Design Center and our showroom carries the latest in flooring products & trends. We also carry one of the largest inventory of quality flooring materials in the Northwest. The Floor Store provides free estimates and offers professional installation of all flooring products we sell. The Floor Store is locally owned and operated. We live & work in your neighborhood. Our company serves many types of customers; residential, commercial, property management and contractors to name a few. Our knowledgeable & friendly staff are available to help you through your flooring purchase. The Floor Store offers a wide variety of flooring options; carpet, vinyl, luxury vinyl tile, tile, hardwood, cork, linoleum, laminate, stone, & much more! We also offer hardwood refinishing & carpet binding.
Business highlights
27 years of experience
Services we offer
Flooring Contractors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 1% |
Showing 1-25 of 109 reviews
Chris H.
Sep 2020
Purchase of materials was fine. Carpet installation was fine. The hardwood floor installation was, and still is, a disappointment. The installation is shot through with gaps. Some of which were filled with an oil base putty whose color is not really close to that of the floor planks. The major issue though was that the installers failed to quiet squeaks in the subfloor of the whole upper hallway. Nor did they mention it prior to installing new flooring over it. The whole upstairs had to be ripped out and reinstalled. The Floor Store did pay for the rework but the fact that such thoughlessness was demostrated was astounding. The reinstall was performed by their "cleaner" but the nosing and several other spots have the same gaps with the same putty. I would not recommend The Floor Store. We cant be the only ones that have experienced.
CD C.
May 2018
This is the second time we have used the Floor Store. Friendly, knowledgeable, and professional sums up everyone we have dealt with. Mike in sales was very helpful, listening to what we wanted and suggesting carpets that would fit our usage. Answered all our questions (there were many) and offered advise as needed. We asked for Shawn and Gretchen to do the install (they did our rental house about 5 years ago) and once again they did a great job. They work well together as a team and got our house done in a timely manner. Everything looks great. Would use the Floor Store again no question about it. Highly recommend them.
Mark P.
Sep 2017
PERFECTLY! The oak flooring is beautiful and was installed in 2 days. Installer Brian was a pleasure to have in my home I'm pleased with the price and the expertise in both the choice of material and the installation
MICHAEL S.
Jul 2017
Melanie from the Floor Store called to say that Javier would be several hours late so he could take his mother to a doctor's appointment. Javier called before he arrived at about noon and he finished the job in about 7 hours. We were not inconvenienced at all and Javier left both rooms very clean.
Jerry_Betty V.
Feb 2017
We have had good luck with them. We are happy. The workers were fine.
Jeanette H.
Nov 2016
Jay was great to work with. He's very knowledgeable about the products and helped us decide to install carpet rather than refinish our hardwood floors. The scheduler set it up perfectly to do the marmo install on Friday and the carpet on Monday. The installers were terrific and worked with us on our home's idiosyncrasies to provide a beautiful remodel. The bathroom base was not as the sample board looked and Hay worked with us on getting the correct product. The flooring installer was on the same crew that installed our kitchen floor 6 yrs ago. The carpet installer helped move our large pieces of furniture and swept each room before installing the pad. The subcontractors they use are trusted because of quality work and The Floor Store will make it right! The flooring was $1,200 of the total and carpet (25 yr product) for 60 sq yds was $3,800.
Jane C.
Oct 2016
Jay Potter was knowledgeable and well versed with flooring products. In addition, he was polite and made every effort to provide a seamless project. I will highly recommend the product that was purchased and the service provided. Jane Crist
Robert G.
Jan 2016
Service was excellent. Prompt response and flexible schedule. Mario and his partner Marco did an excellent job of laying the tile and their professionalism was extraordinaire. When we had a death in the family and had to reschedule to finish the job, Mario was sympathetic and not only rescheduled to finish the job, but showed up when he said he would. Also, we felt we could trust him and his crew when I had to leave the house unexpectedly to take my wife to the airport. He took pride in his workmanship.
Nancy S.
Jan 2016
unknown
Kristine O.
Dec 2015
.
Kathy V.
Oct 2015
unknown
Mark P.
Sep 2015
Krystal was extremely helpful in helping me select a carpet that would do well in a bedroom with moisture issues. Floor Store staff advised me to use a particular sealant before carpet was installed. Since this is a second guest room that will have only occasional use, Krystal recommended a less expensive grade of carpet with a top grade pad.
The installers were WONDERFUL! The carpet looks great; they even helped me with an unrelated carpet problem in an adjoining hallway.
Very pleased with the Floor Store and the work!
The installers were WONDERFUL! The carpet looks great; they even helped me with an unrelated carpet problem in an adjoining hallway.
Very pleased with the Floor Store and the work!
Rose C.
Aug 2015
The job was handled by a man and his wife. They worked hard all day and did a wonderful job. There were absolutely no issues with the product or their work.
Maya W.
May 2015
It was a clic flooring so nothing to unusual, it had acclimated in the house for 2+months. I had pointed out areas of the floor to the salesman that I knew would need leveling or some kind of prep. He assured me it was nothing unusual and they did this all time.
When they started I saw they were working out of one box at a time. I told them the instructions clearly say to mix boxes.They insisted no it wasn?t necessary and even though they came back and fixed one of the really bad places you can see it?s actually more than helpful to follow the instructions.
What we found with the patch they did do was pulling up the floor and putting it back down leaves seams which are bigger. It just doesn?t go together the same way the second time around.
Problems: a mix between too big of gaps and almost no expansion/contraction gaps, bouncing and height level gaps and general color weirdness as with no mixing of the boxes easy to see where one box ended and new one began.
The carpet they sold us has a running thread (which they didn?t inform us about) and I noticed a run had started where the installers put the closet slider door track almost right away. Big gaps along walls. These problems are likely to get worse as it ages already their are bowing up places.
I tried to get the store to do a better job and they just referred me to Costco Corporate where I talked with Cameron Smuck, the head of outside sales for flooring. His main concern seemed to be ?were they polite, was their yelling??. Yes I told him they were professional no yelling.
I called again complaining and asking for something to be done or for a price adjustment and didn?t have my my phone call returned. The Floor Store had already sent me to them for resolution.
If you think about it Costco is not a good place to use for installed items where they just become an additional middle man that needs a cut of the product. And the Floor Store is too busy to do quality work.
When they started I saw they were working out of one box at a time. I told them the instructions clearly say to mix boxes.They insisted no it wasn?t necessary and even though they came back and fixed one of the really bad places you can see it?s actually more than helpful to follow the instructions.
What we found with the patch they did do was pulling up the floor and putting it back down leaves seams which are bigger. It just doesn?t go together the same way the second time around.
Problems: a mix between too big of gaps and almost no expansion/contraction gaps, bouncing and height level gaps and general color weirdness as with no mixing of the boxes easy to see where one box ended and new one began.
The carpet they sold us has a running thread (which they didn?t inform us about) and I noticed a run had started where the installers put the closet slider door track almost right away. Big gaps along walls. These problems are likely to get worse as it ages already their are bowing up places.
I tried to get the store to do a better job and they just referred me to Costco Corporate where I talked with Cameron Smuck, the head of outside sales for flooring. His main concern seemed to be ?were they polite, was their yelling??. Yes I told him they were professional no yelling.
I called again complaining and asking for something to be done or for a price adjustment and didn?t have my my phone call returned. The Floor Store had already sent me to them for resolution.
If you think about it Costco is not a good place to use for installed items where they just become an additional middle man that needs a cut of the product. And the Floor Store is too busy to do quality work.
Response from The Floor Store
"It is unfortunate that we did not give the [member name removed] the trouble free flooring experience they were expecting. In our efforts to take care of the customer we went against company policy by offering to install materials that we do not sale. The bamboo flooring was purchased by the customer online and from a manufacture we were unfamiliar with. We did not see the flooring beforehand and it was on the job site the day of the installation. This lack of product familiarity combined with some mistakes on our part made for a poor initial install of the bamboo flooring that neither the [member name removed] or The Floor Store were happy with. We took responsibility and re-installed the job to correct the problems. The carpet concerns stem from a very rough concrete floor, which was made even more uneven by a foam sealant put down by the customer over the cracks & perimeter of the floor in the carpet areas. The foam was several inches high in spots, especially around the perimeter, and we informed the customer of the potential problems with the carpet install due to the existing condition of the floor. The customer wanted us to proceed and we spent several hours cutting down the foam just to get the tack strips to hold at no additional expense to the customer. There was no base molding on the wall when the carpet was installed. The customer installed the wall base after the carpet was installed. The wall base was installed way to high and we informed the customer about this as well. Also it is standard procedure for us to cleanup & bag our trash throughout the installation process. At the end of the day we pull & haul away our bags of trash that we have created. Sometimes by the end of the day it is a big pile of bags but we haul away & dispose of them like we did for the [member name removed]. Every day we work on providing our customers the best possible service and products available. To create an overall positive experience from start to finish and a customer for life. We apologize that the [member name removed] did not have a more positive experience but will work hard to improve upon the mistakes we made."
Marcail M.
May 2015
My husband and I went to the store to pick out carpet. The salesperson was extremely helpful in finding a carpet that worked within our budget and spent time with us going over several different samples. They came out within a week or so to measure the area and then provided us a quote. We weren't in a hurry, so we scheduled the installation for a few weeks later. Two guys came around 9:30am and were done by 2pm. They were polite and professional, and cleaned up after themselves. The carpet looks fantastic. We would definitely use them again in the future.
Karen H.
Mar 2015
This is a great business!! I called around Monday trying to find someone who could do the work quickly and they just happened to have some cancellations open up on Thursday! So I ran over to the store to see what they had in stock and picked out a nice loop carpet and pad. Paco came out that evening on his way home to measure the room and then he and his partner were there on time Thursday morning and installed the carpet in just a few hours. It looks great and the price was even better than Home Depot who couldn't install for another 2 weeks. So happy!
Anne K.
Feb 2015
unknown
Hayward R.
Feb 2015
The Floor Store made this a successful buying experience on several levels.
First, they showed us carpet products they had available, and in-stock carpet was available at a discount for purchase.
Second, they sent out a professional skilled installer of carpet to take measurements. We had a competitor who we decided not to use for this purchase, who had sent out a less skilled carpet measurer by comparison. The Floor Store carpet measurer provided extremely useful information about steps to remove pet stains, etc. Additionally, the Floor Store measurer saved us valuable dollars. Specifically, he skillfully made sure that carpet fragments left over in one location were utilized for installation in other rooms or areas..
Third, the installation of the carpet itself was quickly and professionally done in two days by a team of three persons. And the Floor Store scheduled the installation promptly after the carpet measurement.
Finally, the contract paperwork provided us detailed information about our rights in the contract negotiation process. And the completed work was done for slightly less than Floor Store contract bid amount.
All in all a very satisfactory experience.
First, they showed us carpet products they had available, and in-stock carpet was available at a discount for purchase.
Second, they sent out a professional skilled installer of carpet to take measurements. We had a competitor who we decided not to use for this purchase, who had sent out a less skilled carpet measurer by comparison. The Floor Store carpet measurer provided extremely useful information about steps to remove pet stains, etc. Additionally, the Floor Store measurer saved us valuable dollars. Specifically, he skillfully made sure that carpet fragments left over in one location were utilized for installation in other rooms or areas..
Third, the installation of the carpet itself was quickly and professionally done in two days by a team of three persons. And the Floor Store scheduled the installation promptly after the carpet measurement.
Finally, the contract paperwork provided us detailed information about our rights in the contract negotiation process. And the completed work was done for slightly less than Floor Store contract bid amount.
All in all a very satisfactory experience.
GREGORY H.
Feb 2015
It went as expected.
Richard G.
Dec 2014
unknown
Carol K.
Dec 2014
unknown
Martha B.
Nov 2014
The floor is beautiful and meticulously laid. They also helped me find an asbestos abatement contractor to take out the old floor that was lurking under the rug, and also gave me the name of a company that would move the pool table out. They coordinated with those two companies and with my painter, and explained to me what I should do first, second, third, etc. They were pleasant and easy to work with and had a large selection of flooring to choose from. I would definitely use them again.
Kathleen L.
Nov 2014
They did a good job.
Spiro D.
Nov 2014
It was excellent and a great experience. Micah Watts and his crew went the extra mile to recommend and provide the right product for use in replacing a linoleum sheet floor that had to have been the original floor in this specific area of the house since the house was constructed. There was no upselling involved in the flooring sales process and the installation crew not only did an excellent job in workmanship, but were timely on arrival and did some extra unexpected work for which there was no extra charge. I would highly recommend Micah, his company and installation crew for any type of flooring and installation.
BRIAN R.
Nov 2014
They arrive on time, the installers even sealed some areas on the sub floor that might have had some old cat urine stain.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Floor Store is currently rated 4.8 overall out of 5.
The Floor Store accepts the following forms of payment: CreditCard
Yes, The Floor Store offers free project estimates.
No, The Floor Store does not offer eco-friendly accreditations.
No, The Floor Store does not offer a senior discount.
No, The Floor Store does not offer emergency services.
No, The Floor Store does not offer warranties.