SQUIRES ELECTRIC INC

They need to improve their intake process. I live at a condo community and needed a light post light bulb changed out; provided photo, address and map with details. The technician arrived without supplies, didn't call to inform he was onsite and brought the wrong size ladder. Had another issue with a landscape light. Sent two emails with no response even though it's under warranty. Waited over a month for a response for another issue. I was told that it's normal to wait 1-2 weeks as they also deal with urgent matters. Overall, too difficult to work with and invoices are not detailed with light bulb information or product information. They provide free quotes over email. When I complained about the technician, they were unapologetic. Basically said pay the invoice and move on.

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It was miserable. The first electrician left the company a few weeks into my job. The replacement didn't know what was existing, promised or completed, I got a final bill more than double their estimate. They charged $80 for each can that Costco sells for $5. Now I have switches that don't do anything, fans and lights now on one switch and wires yanked down and not cleaned up. Erin in billing wouldn't listen and was unprofessional and threatening,

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Courteous, prompt and did a good job.

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Erin the estimator was friendly, helpful and explained my options. The two electricians were on time and explained what they were doing, l am happy with the work in the bedroom and family room.  The kitchen light worked for a few days then stopped working. I called to ask to have the light looked at again. The man in the office I talked to was resistive, and argumentative. He said I would be charged for an additional visit and didn't really know what they could do anyway. This was extremely poor customer service. The work I am paying for was not completed and their position was to say that completing the work would be an additional charge. Poor customer service is a deal breaker for me. I will never use this company again.

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Background information: I had already bought 2 ceiling fans that I had planned on having installed.  When I needed to have my living room and kitchen ceiling repaired because of an upstairs neighbor's faucet leak, I asked the contractors for a recommendation for an electrician. Their office, JR Johnson, recommended Squires Electrical.

Since this is a new condo, there was an electrical junction box already in my bedroom ceiling ready to install either a light or ceiling fan. For this fan, all the electrician needed to do was pop the cap off the ceiling and install the fan (he did put the fan together for me.  He commented that the model I bought was very simple to put together).

I wanted the second fan to be installed in the living room.  Since, in the course of needing to replace my ceiling, there was a 12 foot by 10 foot hole in my ceiling anyway, I figured that it would be easier to install the fan while the repair work was being done.

Now this room did necessitate having an electrical junction box installed, and a wire run from my front door light as a power source.  (I chose to have the ceiling fan instead of the front door light so the fan could be controlled by the single already installed light switch.  I didn't use the front door light anyway).

Because the ceiling repair was still going on, the electrician was able to install the electrical junction box and the wire from the existing  junction box that was for the front door light.  But, because the ceiling still needed to be finished and painted, the electrician needed to return after the ceiling was painted to install the fan.  I WAS VERY CLEAR -- I COULD NOT TAKE THE FOLLOWING MONDAY OFF TO HAVE THE FAN INSTALLED.  It HAD to be completed BEFORE MONDAY!!!  The electrician knew, understood, and agreed to this.  His office, however, found the concept too complicated to understand.  I even called to let the office know the ceiling would be OK that Friday to have the electrician install the fan.  I was told to expect the electrician by noon.

Friday came, and no electrician.  He was supposed to be at my condo at noon.  So I called the office.  I spoke to a man.  I asked where was the electrician; I had waited until after noon to call.  Oh, he said, he's scheduled to come on Monday.  AGAIN, I explained that I could not be off work on Monday.  I had been off work for a week, and the fan had to be installed before Monday.  The office man's response?  OK, we'll send him out on TUESDAY!!!!!!  [At this point I was just a little exasperated.  I thought I was quite clear, so I repeated, again, IT HAD TO BE INSTALLED BEFORE MONDAY.  I COULD NOT TAKE OFF ANY MORE TIME FROM WORK!]  Office Man's response was, well, we'll have to send the electrician on Saturday since he was already dispatched to other calls that day, and did I understand that they couldn't guarantee that an electrician would be available on such short notice?!!!  Office Man did not seem to understand that it had already been decided to send the electrician to my condo on Friday so he could complete his job!!!

Before the electrical installation work began, I had asked over the phone for an estimate of the cost.  I had been told, verbally, that it could be in the range of $550 (later I found out that this figure was based on the installation of TWO electrical junction boxes).  When I called and spoke to both the ceiling contractor (who recommended Squires) and woman at Squires, I stated SEVERAL times that the INSTALLATION OF THE CEILING FANS WERE TO BE BILLED TO ME, NOT MY INSURANCE COMPANY WHO WAS COVERING THE REPAIRS TO MY CEILING.  That seems fairly straightforward. I told my insurance agent as well that the electrical installation of the ceiling fans were NOT part of the ceiling repair and should be billed to me.

It is now the middle of June and I still have not received a bill from Squires.  I called today and found out that they submitted their bill to JR Johnson, the contractors who were being paid by my insurance company to repair my ceiling.

I almost went into coronary arrest when the young lady told me the bill for this electrical work was $887.00!!!  And, that it included the payment for OVERTIME for the electrician!!! 

I said, NO! the overtime was Squire's fault for not showing up on Friday when they were scheduled and for trying to schedule the electrician for Monday when I had CLEARLY AND REPEATEDLY said it had to be done before Monday.  The scheduling no-show was THEIR fault.  Why should I be penalized?

And, that they were NOT supposed to submit the bill to be paid by my insurance company.

And, that $887.00 was outrageous.  $300 over and above an estimate.  That's almost $1000.00 to install 2 simple ceiling fans!! 

I can expect a few dollars over an estimate, but the electrician did NOT need to drill through the ceiling.  He did have to install ONE junction box.  We're not talking a major electrical remodeling job here.

The young lady I spoke to was very polite, very professional, and promised to look into the situation.  I expect she will.  She will get back to me by phone or email.

The electrician was great.  Quick, thorough, clean and efficient. If he weren't working for Squires, I'd hire him again.

Would I engage Squires Electric again??? Are you kidding? NO!

NOTE: Every company has situations where no matter what they do, things get messed up and they lose a customer.  I hope that my experience with Squires is out of their norm, or at least they take an opportunity to look at some of their procedures and improve their scheduling and fees.  They seem to have good employees (well, except Office Man), so hopefully it will be a good company.

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No one wants to get that call while on vacation: and quot;Your house is on fire.and quot; Thankfully, the house was not really on fire, but a falling tree had made quite a spark show with the cable that connects our house to the the transmission lines. We called Squires Electric from a hotel in Indiana, arranged the repairs, and came home the next day. They were there an hour after we arrived, and had the power on by the end of the day. They did all of this on a holiday weekend with less than 24-hours notice. Not only was the work done professionally, but their staff was friendly and easy to work with. I hope we never find ourselves in a crisis like this again. But if we do, we're calling Squires Electric.

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As always they did a great job. I have used them several times in the past and feel that I can trust their work.
I feel like the price was a little high for what they did though.

I am very impressed with Squires Electric. Our AC unit had been tripping the breaker, and the HVAC people we had out punted to electrical. I called Squires in the morning and they sent someone out three hours later. They initially brought the wrong size breaker but he got a co-worker to bring the correct size over, and while we waited, he checked the entire connection, fixed a couple of loose wires, and tested his theory on why the AC unit was tripping the breaker. The work didn't take long, he was professional and I am happy to say that all seems to be working great now!

Excellent.

Jeremy at Squires did the work. He is such a professional. Started early - worked quickly, nice personality.

Jeremy is very organized and always left the job neat. Plus he is an excellent communicator - he asked a lot of questions to make sure that what he was doing would be exactly what I wanted... I felt I was able to provide input on the position of recessed lights, height of chandeliers etc.

The thing I really liked about Jeremy is that you can leave your house knowing that everything will be handled perfectly.

I definitely recommend Squires and would ask for Jeremy!

they arrived when they said they would and completed the job in one day
left the work area clean and neat
very professional in all aspects

I had called to replace what I thought was a broken light socket in a laundry utility area in the garage. He explained why it wasn't working (a wiring issue) and came up with a solution to fix it. He then noticed a potential fire hazard in the rafters and fixed that.
His estimate was $150-$200 but the job came up almost twice that amount. He had called an apprentice to help out to stay on time with his schedule so there were 2 people I had to pay for.
He recommended rewiring the garage and I later got an estimate that was exceedingly higher than an electrician I had used before who told me I did not need that much extensive work.
While the work was good, I think their price is higher than other electricians I've used before.

Our real estate agent recommended Squires Electric. It was easy to set up an appointment, and I appreciate that they offer early appointments, starting at 7 am, so we didn't have to miss too much of our workday.
Mark was very friendly and helpful! He called when he was on his way, and let us know that he was running a few minutes late. Not only did he go through all of our inspection items with us one-by-one, but he suggested simple things we could do (on our own) to remedy some of the more basic issues. It definitely didn't feel like he was trying to get the most $$ as possible by upselling. He did the tune-up, and even pointed out a couple electrical things that weren't on the inspection report that we should keep an eye on. We were very happy with the service and the price, and will definitely use Squires Electric again!

In all my interactions (estimator and the guys who did the work) they were professional, very communicative, and courteous. They cleaned up after themselves and were really respectful of myself and kids while in our home. I felt totally comfortable that they provided the best solution for our needs and even though I wasn't totally sure what I wanted when they arrived, they talked me through some options and helped me decide on the most cost effective plan. I will be using them again for sure!

I have been using their services for around two years. I followed Bill Ellis there who I had been using prior. I really trust their bids and quality of work. They always come out and do a thorough look over of the job.

Dave came out from Squires Electric and was so helpful! He answered all my questions about why my lights were flickering and how to fix it. He also explained why my dimmer switch was getting hot and replaced it with the proper rated wattage dimmer. My oven wasn't working properly and he was able to test the power to the oven and determine that the power was there so it must be an issue with the oven itself. I had several outlets that were old and not holding the plugs in them anymore so he replaced 4 of those as well. We even discussed the possibility of Squires putting in heated flooring before I installed my new tile. He told me the general requirements and offered to have me speak with their estimator.
All and all, I was supremely satisfied! Everyone I spoke to at their office to set up the appointment was great too! Sheila and Andrew worked with me to find the best time for me and were able to get Dave out to my house very quickly! I would definitely use their services again!