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SERVPRO of Southwest Portland

Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Water Removal Recovery Service,

About us

SERVPRO of Southwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Southwest Portland can also mitigate mold and mildew from your home or business. We also offer carpet and upholstery cleaning, post-construction cleaning, and air duct cleaning. Our staff is highly trained in property damage restoration including ongoing training at SERVPRO’s corporate training facility and regular IICRC-industry certification.

Business highlights

Emergency services offered

Services we offer

Catastrophic Storm Response. Move-Outs. Carpet Cleaning, Fire, Mold Mitigation & Remediation, Smoke & Soot Damage Restoration, Upholstery Cleaning. Crime Scene Clean-ups, Water Removal & De-humidification

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.67 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
14%
1
0%
Showing 1-7 of 7 reviews
Matthew D.
May 2017
5.0
Yes, I recommend this pro
$7,000
Those fans and dyers are LOUD! The work went as planned and they tried to be very considerate of our functional housing needs since we remained in the house during the demo and work to follow.

SHEILA D.
Feb 2017
5.0
Yes, I recommend this pro
$5,500
They couldn't help on the day as so many other people were affected. But they kept in touch and arrived as soon as they could. They were very courteous, very encouraging, very professional and very helpful. They were able to save our walls even though we lost lots of memorabilia, books, carpets and furniture. They hauled away the rubbish (and soggy carpet), dried the floors and walls, came back each day to check on progress and equipment (tons of powerful fans and 2 dehumidifiers), resolved all issues as they arose (such as not enough circuits to avoid tripping the power), offered very helpful advice, answered all our questions, soothed our shattered nerves, and did a fantastic job.

Jennifer F.
Mar 2016
2.0
$2,600
unknown
Response from SERVPRO of Southwest Portland
"Hi [Removed members name] Our job diary documentation indicates that we called you 12/4 at 1:10 pm and even [Member Information Removed] to your house for monitoring but there was no response from yourself. We then called again 12/5 at 1:12pm and your message inbox was full with no response from yourself. 12/6 we managed to get in and shift the equipment around to focus on areas [Member Information Removed] retaining [Member Information Removed]. On 12/7 again we tried to get ahold of you which was unsuccessful. We [Member Information Removed] images on [Member Information Removed] from the initial night of the damage that clearly indicate the deteorated condition of your rugs. We offered to do our [Member Information Removed] to clean these to the [Member Information Removed] of our ability ,due to your noted concern about these rugs. We can not repair preexisting damage especially when the rugs were found outside in winter weather conditions with photo evidence of mold, tears and a slight cat urine odor. We also called you multiple times to return the rugs and once you called back on 12/23 and said you were only available for [Member Information Removed] off [Member Information Removed] Eve in which we made the effort to get this done for you. Im sorry you were unsatisfied with the experience. We feel this review is inaccurate according to the job file documentation we [Member Information Removed]. We tried everything in our power to rectify all issues. In the future I hope you manage to find a vendor that is able to fill your needs."

Brian H.
Mar 2016
5.0
Yes, I recommend this pro
$1,200
.

Tom D.
Mar 2016
5.0
Yes, I recommend this pro
.

Margot N.
Mar 2016
5.0
Yes, I recommend this pro
.

Katharine H.
Feb 2016
5.0
Yes, I recommend this pro
$5,000
These guys are superheroes!  We came home to a foot of water in our basement late one afternoon, and SERVPRO of Southwest Portland was our first phone call.  Despite the late hour, Melinda, Randy, T, and Daniel were on site within 45 minutes and took charge of correcting what, for us, was a major calamity.  They stayed late into the evening that first night and returned to the house many times, including on weekends, working tirelessly to save our home, salvage our belongings, and restore our peace of mind. Some of the many things that they did included vacuuming/pumping out water, moving belongings/heavy furniture up and down stairs and, as appropriate, to an off-site drying chamber, decontaminating and drying everything out, documenting/photographing losses for insurance purposes, propping up our sagging spirits, pulling up ruined carpets, "flood-cutting" damaged walls, hauling away debris, power-washing floors, and leaving everything spic and span at the end.  Our basement is cleaner now than it has ever been.  
We could never have managed without our SERVPRO team, and we could not be more grateful for their competence, dedication, and professionalism.  Indeed, they knocked our socks off, not just because of the physical strength, know-how, and industrial equipment that they brought to the task, as indispensable as those things were, but because of the empathy with which each member of the team approached our little catastrophe.  They could not have been more invested in the results if it had been their own homes that flooded.  Communication, honesty, and reliability were all superb.  We had absolutely no concerns about turning over the keys to our house and felt like our family grew a little bit bigger.  
It is clear that the SERVPRO folks take great pride in the service that they provide (which, incidentally, is offered 24 hours a day/365 days a year).  They should be proud.  They are magnificent!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

SERVPRO of Southwest Portland is currently rated 4.6 overall out of 5.

SERVPRO of Southwest Portland accepts the following forms of payment: CreditCard

Yes, SERVPRO of Southwest Portland offers free project estimates.

No, SERVPRO of Southwest Portland does not offer eco-friendly accreditations.

No, SERVPRO of Southwest Portland does not offer a senior discount.

Yes, SERVPRO of Southwest Portland offers emergency services.

No, SERVPRO of Southwest Portland does not offer warranties.