Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Security First Alarm
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
Give us a call today for more information or a free quote at 503-296-9100. Based in Portland, Oregon, Security First Alarm has grown to be a leader in home security systems, fire sprinkler systems, fire alarm systems, fire protection systems, and home alarm systems. Thousands of customers depend upon our expertise in residential security and commercial security solutions. Contact us now to get a quote or consultation about our security systems for your home or business.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Local Monitoring Service, Remote Security Keypad App, Security Installation, Security System Repair, Video Monitoring/Surveillance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-20 of 20 reviews
Susan P.
Nov 2020
Our office recently moved locations, and we needed to get an alarm system installed within a very tight deadline prior to our move. Out of several alarm companies we contacted, Security First Alarm was the most responsive and willing to meet our deadline to get a quality security system installed at a fair price in our new office within just a few days. The crew showed up on time for the installation and stayed until everything was completed and working properly. Tami made herself available to answer any and all questions during this process so that we felt completely confident with the kind of coverage we would have to protect our new space. The staff at Security First has always been especially professional, friendly, and responsive. Thank you for a job well done and for great customer service along the way!
Margo L.
Mar 2020
good job always
Julia J.
Jan 2020
They are amazing! Every time we’ve had an issues or questions about our system they have immediately fixed it or helped us to figure it out. They are very responsive and have a 24 hour tech that has been able to help. Very professional, friendly and helpful so much better than ADT.
Matthew G.
Nov 2018
I never expected to have such a tremendous experience with a security company. I am so thankful for Security First Alarm. They helped me every step of the way and went above and beyond with their service. I highly recommend Security First Alarm. SALES: Tami was excellent. She met me in person twice to ensure my security setup was exactly what I needed. She was thorough and easy to understand. I felt zero pressure to purchase anything at all. Tami just wanted to ensure I had the appropriate setup for my needs. Awesome. Thank you Tami! SERVICE: Jacob was outstanding. Absolutely phenomenal. He first installed a temporary system because our new residence did not yet have internet installed. He offered this service to protect me in the interim. Wow. Jacob then came out again a week later to install the permanent setup. He did a professional and clean job with the install. The sensors just disappear into the background. All the placements of various products were right where I would have installed them. I trusted Jacob and this proved to be wise. Thank you Jacob for going above and beyond and being so patient with all my questions. Epic! OFFICE: Kristen was a delight. She helped me prepare for the system and communicated clearly with me in all our email correspondence. I changed my order multiple times and she ensured everything was ready for me on the day of install. Thank you Kristen! THANK YOU SECURITY FIRST ALARM!!
Karen B.
Jan 2018
All went very well. Rick was punctual, worked quickly and the job was finished in reasonable time. We removed an older security system, installed the new one and moved the monitoring to their company. All went without a hitch.
Response from Security First Alarm
"We are so glad to hear you had a great experience! We thank you for your business and look forward to continuing to work with you!"
Don B.
Oct 2017
Perfect! Very Professional and Understanding, We didn't know what we needed, So they brought it all and took back what we did not need.
Response from Security First Alarm
"We are happy we could help figure out what you needed! We appreciate you taking the time to review us! We look forward to continuing to work with you."
Ronald S.
Aug 2017
Not well. I found them to be condescending and not honest.
Response from Security First Alarm
"Dr. [Member name removed], We are sorry to hear that you feel your experience with us was not good. Our records show that while your building was being remodeled the contractor tore out your security system several times. We noticed that you mentioned this in your review of the contractor " I made him fully aware of a new security alarm system that had been installed and that it needed to be preserved. During the demolition and construction he and his crew destroyed the newly installed security, phone and ethernet systems,...". Unfortunately if we have to travel to reinstall a system that was torn out or broken, we have to charge a fee since we have to pay our employees for their time. Any time that we get a service request for the same day we are happy to try to accommodate them, however, if it falls on the weekend we have to pay our technicians overtime so our prices are typically higher for weekend service. With the security monitoring package you paid only $50 per month but requested IT help from our installers and tech support from our personnel after hours which we always do our best to accommodate but for this reason we do have service tickets available upon request to help with technical questions or problems. Any other security company would charge fees for any kind of technical help but yours were complimentary. Our records show that you requested copies of your 36 month contract multiple times while you were trying to sell your business which you did in May. It is a standard in the security industry to subsidize part of the cost of equipment and labor in a new security installation, which is what we did for you. We are sorry that you were dissatisfied with your 36 month contract that you signed even though you were made aware that by signing the 36 month contract you received a discount. We wish you had come to us with these complaints when you were our customer so we could try to work with you. We pride ourselves on our good customer service and we will continue to work hard to provide it to our customers."
Dana B.
Aug 2017
I am very pleased with the level of professionalism. The service tech, Jr, showed up on time. He was very polite. He answered any and all my questions!! I would very much recommend this company for your security needs!
Response from Security First Alarm
"Thank you for your kind words! Our technicians work very hard and we are so glad they were able to answer questions and get your system set up! We look forward to continuing to work with you."
Jessica C.
Jul 2017
Brian and Tammy were prompt, easy to work with, professional and did a wonderful job with the installation. I would highly recommend them.
Response from Security First Alarm
"Thank you for the great recommendation [Member Name Removed]! We are so happy to hear that you had such a positive experience! We look forward to continuing to work with you!"
Sue W.
Jul 2017
We've had Security First for our rental property for several years. Great service and response. Recently, the key fob at the other property did not work and so I called Kristen at Security First. When we could not figure it out over the phone, she sent someone out and he fixed the problem, giving me a new key fob. As it turns out, this was all operator (me) error, but the folks at Security First were gracious and very helpful. We've had prompt service, great response to questions and very good equipment installed at a very reasonable price. We recommend them highly.
Response from Security First Alarm
"We are so happy to hear about your great experience [Member Name Removed]! We appreciate your business and look forward to continuing to work with you!"
Mark W.
Jun 2017
I thought they were really good to work with. The office manager was great. The technician who came out was good to work with also. He did a good job.
Response from Security First Alarm
"Thank you for your kind words! We are so glad you had a great experience with us! We appreciate your business!"
Jana G.
Oct 2016
We recommend Security First as a great local provider of home security systems. Tami responded to our call quickly and set up an appointment to help us design a home security system that met our needs. We were able to schedule the install within a week, and it went very well. Connie, the installer was professional and experienced. Tami trained us on how to use the system and was extremely patient in answering our questions. We've had the service a few days, and so far everything is working well. Net, we highly recommend you consider Security First - - no install fee, highly competitive rates for monitoring, and a local provider who is very responsive to your needs. Thanks Tami!
Response from Security First Alarm
"We are so glad that you had a great experience! We appreciate your business!"
CYNTHIA W.
Sep 2016
A top-notch experience. Tami, the sales manager, and Connie, the installer, were professional, knowledgeable, experienced and thorough (and very nice people). The installation was done correctly and completely the first time. (How rare!) Highly recommended.
Response from Security First Alarm
"We are glad to hear that your experience was positive! We appreciate your continuing support!"
Tom C.
Sep 2016
Great knowledgeable staff (Kristen) was prompt courteous and professional. She did what we needed very efficiently. We are definitely satisfied with their product and service. Strongly recommend them to anyone needing an alarm system and service.
Response from Security First Alarm
"Thank you for the recommendation! We are happy to hear that you had a good experience with us! We thank you for your business."
Pam L.
Aug 2016
We recently worked with Security First Alarm to update our alarm system. From the first phone call, to the installation and training, we found Security First Alarm to be professional, knowledgeable and proficient. Tammy was very patient and responsive to all our questions and concerns. We would definitely recommend Security First Alarm.
Bryan L.
Jul 2016
VERY well. Arrived on time, with a motivated crew. I got what I can only describe as a GREAT deal on a complete alarm system with integrated home automation features. This cost me very little money in exchange for a reasonable monitoring contract. Tammy and her crew were professional, efficient and led me through the process of picking products that fit my needs exactly. I wouldn't think of going anywhere else for my ongoing security needs. Thanks Tammy!
Rick W.
Mar 2016
unknown
Patty V.
Jan 2016
This company is great to work with from the beginning to end. Great office interaction, prompt technician, very respectful of my home. I'd hire them again in a second
Melinda B.
Jul 2015
The estimate and installation went very well. First, when I called, a person answered the phone, no phone tree. The woman was very helpful in explaining their system. She was able to come out right before a holiday weekend to discuss our alarm options. She didn't necessarily recommend the most expensive option. She asked about our lifestyle and recommended options and setups based on how we lived. She really cared about getting us something that would work for us. The installation was the following week. They were on time. They did have to come back to finish, but that was our fault because we didn't have wifi yet. They came back 2 days later.
We have a ranch style house with tons of doors and windows. The cost was 1/3 - 1/2 of everyone else we called. They offered us all doors and one motion sensor, free installation, free system, and windows and extra motion sensors at cost. Plus, the direct phone number of your "agent" you work with in case you need anything.
We haven't had an alarm (false or real) to try out the system yet, but so far we are very pleased with the experience.
We have a ranch style house with tons of doors and windows. The cost was 1/3 - 1/2 of everyone else we called. They offered us all doors and one motion sensor, free installation, free system, and windows and extra motion sensors at cost. Plus, the direct phone number of your "agent" you work with in case you need anything.
We haven't had an alarm (false or real) to try out the system yet, but so far we are very pleased with the experience.
Patty V.
Jun 2015
I needed a battery replacement for my system. Security First offered to talk me through the job to save the cost of a service call, but I had tried to do that before and it didn't go well. Security First came out and replaced the battery free of charge. I've never enountered a company that went out of their way like that, and will recommend them often. Thanks Security First!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Security First Alarm is currently rated 4.8 overall out of 5.
Yes, Security First Alarm offers free project estimates.
No, Security First Alarm does not offer eco-friendly accreditations.
No, Security First Alarm does not offer a senior discount.
Yes, Security First Alarm offers emergency services.
No, Security First Alarm does not offer warranties.